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Microdruid1's avatar
Microdruid1
Joining in
3 days ago
Solved

Getting Virgin Back

Hi there fokes i am just wondering i am getting virgin back on sunday installed had virgin before around 5 year ago but moved to sky but my problem is the openreach guy at the time has pulled a cable out to make room for his wire i have a photo but dont no how to add onto this tho show people slhould i be worryied abput extra charges.

  • Gareth_L's avatar
    Gareth_L
    11 hours ago

    Hello Microdruid1 

    The connections are usually at the bottom underneath. Have you checked there? If possible, it will be safe to remove the cover to get a better look.

    If it comes to a manned installation, we won't charge either.

    Gareth_L

     

7 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    Just request a manned install, as being a previous VM property, they will try to send you a Quickstart kit.  

    To add photos, use the camera icon in the bottom toolbar.  If it's not visible, just scroll the tool bar to the left to see the additional icons.

  • Microdruid1's avatar
    Microdruid1
    Joining in
    3 days ago

    I have request a engineer as the box inside has no cable attached to it on the wall they riped it off outside is fine its all inside 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      11 hours ago

      Hello Microdruid1 

      The connections are usually at the bottom underneath. Have you checked there? If possible, it will be safe to remove the cover to get a better look.

      If it comes to a manned installation, we won't charge either.

      Gareth_L

       

      • Microdruid1's avatar
        Microdruid1
        Joining in
        10 hours ago

        Hi Gareth everything went great engineer was very good and knew what he was doing no big issues and didn't take long so far so good 👍 thanks.