I have 3 email accounts with Virgin, 2 of them are working with the new Outlook 365 email but my one isn't because i've forgotten the password, so when I try to sync my IMAP account I cannot get past the pop-up sign in page. I would like to be able to click on a "forgotten password" type link for this email account. Please advise. Many thanks.
Try this link:
Hey NPass, thank you for reaching out and I am sorry to hear you are having some issues with your email.
Can I just confirm if the link above did help at all?
Could you change your password from it?
Hi Matthew (and Graham). I've reset my password but still no joy with syncing my IMAP account, when I use the email address & password it doesn't recognise it. See message below:
You might like to remove the image that shows your personal email address.
Hi Carley_S
Before I try following the instructions, can you confirm whether I need to generate a new app password? I am still getting emails on my phone, just not on the laptop.
