Forum Discussion

VickyColin's avatar
VickyColin
Joining in
2 months ago

Forgotten password, Reset email doesn't arrive.

I've forgotten the password for the account, I've clicked on Forgotten password and get a message saying Reminder sent to that email address.  It never arrives, I tried to do this several time, and nothing arrives in the email, I checked spam, junk, bin and recycle.

I've emailed the account from another email and that is received so I know it is live.

Thank you 

Vicky 

  • Hi Vicky,

    Thanks for your post. I'm sorry to hear you're having trouble resetting the password to your account.

    I'll be happy to help with this. I've popped you a private message so I can take your details and assist in a private space.

    Thanks!

  • Hi Vicky,

    Thanks for your post. I'm sorry to hear you're having trouble resetting the password to your account.

    I'll be happy to help with this. I've popped you a private message so I can take your details and assist in a private space.

    Thanks!