Forum Discussion

VickyColin's avatar
VickyColin
Joining in
2 months ago

Forgotten password, Reset email doesn't arrive.

I've forgotten the password for the account, I've clicked on Forgotten password and get a message saying Reminder sent to that email address.  It never arrives, I tried to do this several time, and nothing arrives in the email, I checked spam, junk, bin and recycle.

I've emailed the account from another email and that is received so I know it is live.

Thank you 

Vicky 

  • Beth_G's avatar
    Beth_G
    2 months ago

    Hi Vicky,

    Thanks for your post. I'm sorry to hear you're having trouble resetting the password to your account.

    I'll be happy to help with this. I've popped you a private message so I can take your details and assist in a private space.

    Thanks!

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    Hi Vicky,

    Thanks for your post. I'm sorry to hear you're having trouble resetting the password to your account.

    I'll be happy to help with this. I've popped you a private message so I can take your details and assist in a private space.

    Thanks!