Forum Discussion

Walter's avatar
Walter
Superfast
8 months ago
Solved

I have forgotten the NTL email password, not the primary one

have forgotten the NTL email password, any suggestions, please

  • Thanks for letting us know Walter, we're glad you managed to get it sorted in the end!

    If you need any further help, let us know 😊

    Thanks,

    Meg

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Each email address now has its own My VM account

    Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

    Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

    If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

    If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

      • Kath_P's avatar
        Kath_P
        Forum Team

        HI Walter, 

        Thanks for coming back to us on this. 

        If you follow the steps given by Graham above, this should restore the access for you to access the secondary email account. 

        Keep us posted on how you get on 😊

        Thanks,