Forum Discussion

Joy21's avatar
Joy21
Joining in
9 months ago
Solved

Password reset

I have been trying for two weeks to reset my virgin media password and not receiving email either in regular or junk to reset and very frustrating need help,please 

  • Alex_RM's avatar
    Alex_RM
    9 months ago

    Hi Joy21,

    Thanks for posting and welcome to our community 😊

    So I can help with your password reset I've popped you over a private message to get a few more details from you.

    Alex_Rm

11 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    9 months ago

    Hi Joy21,

    Thanks for posting and welcome to our community 😊

    So I can help with your password reset I've popped you over a private message to get a few more details from you.

    Alex_Rm

    • samL90's avatar
      samL90
      Joining in
      4 months ago

      Could you please try and help us as well please?

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        3 months ago

        Hi samL90 

        Sorry to hear you are having a similar issue. We have already sent you a message via a previous thread. Please get back to us when you can so we can best look into this for you.

        Thanks,

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        13 days ago

        Hi SparkleBear 👋.

        Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issue that you are having with your password. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • WavyDavy's avatar
    WavyDavy
    Joining in
    3 months ago

    I have the same problem, cant change password, keep getting invalid word used. Tried different words and different browser.

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 months ago

      Hi WavyDavy 

      Welcome to the Community Forums. 

      Sorry to hear you're having difficulties changing your password. 

      The password must not contain any easy-to-guess words, usernames, or previously used passwords. This may be the reason you're seeing this error. 

      It must also follow the below criteria;

       

      •  Be between 8-64 characters.
      •  Must start with a letter.
      •  Contain at least one uppercase and one lowercase letter.

      •  Contain at least one number.

      •  Special characters are allowed but not required (e.g. ! # % & @).

  • WavyDavy's avatar
    WavyDavy
    Joining in
    3 months ago

    Hi Carley, tried all that, and also tried using a password generator to get a random password. Just the same.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      3 months ago

      Thanks for coming back to us WavyDavy.

      Can you please try clearing cache on your preferred browser and giving this a try for us to see if this works?

      If this doesn't work, we can then look to take this into a private message and look into this with you.

      Thanks,

      David_Bn

      • WavyDavy's avatar
        WavyDavy
        Joining in
        3 months ago

        Thank you David, tried that on two different machines, no go.

        For your info I am trying to sign in so I can use the go app.

        Can we go to private messages.