Forum Discussion

Joy21's avatar
Joy21
Joining in
9 months ago
Solved

Password reset

I have been trying for two weeks to reset my virgin media password and not receiving email either in regular or junk to reset and very frustrating need help,please 

  • Alex_RM's avatar
    Alex_RM
    9 months ago

    Hi Joy21,

    Thanks for posting and welcome to our community 😊

    So I can help with your password reset I've popped you over a private message to get a few more details from you.

    Alex_Rm

9 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    9 months ago

    Hi Joy21,

    Thanks for posting and welcome to our community 😊

    So I can help with your password reset I've popped you over a private message to get a few more details from you.

    Alex_Rm

    • samL90's avatar
      samL90
      Joining in
      3 months ago

      Could you please try and help us as well please?

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        3 months ago

        Hi samL90 

        Sorry to hear you are having a similar issue. We have already sent you a message via a previous thread. Please get back to us when you can so we can best look into this for you.

        Thanks,

  • WavyDavy's avatar
    WavyDavy
    Joining in
    2 months ago

    I have the same problem, cant change password, keep getting invalid word used. Tried different words and different browser.

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi WavyDavy 

      Welcome to the Community Forums. 

      Sorry to hear you're having difficulties changing your password. 

      The password must not contain any easy-to-guess words, usernames, or previously used passwords. This may be the reason you're seeing this error. 

      It must also follow the below criteria;

       

      •  Be between 8-64 characters.
      •  Must start with a letter.
      •  Contain at least one uppercase and one lowercase letter.

      •  Contain at least one number.

      •  Special characters are allowed but not required (e.g. ! # % & @).

  • WavyDavy's avatar
    WavyDavy
    Joining in
    2 months ago

    Hi Carley, tried all that, and also tried using a password generator to get a random password. Just the same.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for coming back to us WavyDavy.

      Can you please try clearing cache on your preferred browser and giving this a try for us to see if this works?

      If this doesn't work, we can then look to take this into a private message and look into this with you.

      Thanks,

      David_Bn

      • WavyDavy's avatar
        WavyDavy
        Joining in
        2 months ago

        Thank you David, tried that on two different machines, no go.

        For your info I am trying to sign in so I can use the go app.

        Can we go to private messages.