Forum Discussion

DDG1951's avatar
DDG1951
Joining in
7 months ago
Solved

NTLWORLD Email password reset

 

Hello,

I am trying to reset my ntlword.com email password - I have continued to use my original @ntlworld.com email from way back, and have used this email address on my Windows 11 desktop Mail app. This app is now being transferred to the OUTLOOK app but it requires my password to set it up. Unfortunately I do not remember it.

I have tried to reset my password through the Virgin Media online portal but I have used a different email address to log into this portal and only succeed in changing this email address.

This NTLWORLD email address is also the one I have used to sign up to everything in my life, so not having access is a major issue/headache for me.

I am still able to access my NTLWORLD.COM emails from my IPHONE 

My question is, how do I go about recovering my NTLWorld email account on my desktop? I am reluctant to do anything until I have the process confirmed because I’m nervous about somehow permanently locking my emails from my phone.

Any help would be enormously appreciated. 

  • Hey DDG1951, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

    Just to confirm you can still access it on the phone?

    If so can you change the password / recover it from there?

3 Replies

Replies have been turned off for this discussion
  • Hey DDG1951, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

    Just to confirm you can still access it on the phone?

    If so can you change the password / recover it from there?

    • MichaelHClark's avatar
      MichaelHClark
      Joining in

      I have the same problem. I don’t know how to reset my password - can you help?

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi MichaelHClark 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problem you're having 😔

        I can see you've spoken to the team since you posted. Are you any further forward with this?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel