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RG's avatar
RG
Tuning in
2 years ago
Solved

Changing ntlworld email password

Trying to change ntlworld email password, followed instructions, : my account: account settings; mail settings. Asked to change email address, enter my gmail address twice and submit, screen then says check email box to continue , I never receive an email to the gmail inbox (checked in spam). Tried to change password on my virgin media account and have same problem. Any ideas?

  • JCmacc's avatar
    JCmacc
    2 years ago

    I had this exact issue and it was because I'd used my Gmail account already to set a password for my secondary VM e-mail.Once I tried a different Gmail account to log into VM it worked fine.

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  • JCmacc's avatar
    JCmacc
    Up to speed
    2 years ago

    I had this exact issue and it was because I'd used my Gmail account already to set a password for my secondary VM e-mail.Once I tried a different Gmail account to log into VM it worked fine.

    • RG's avatar
      RG
      Tuning in
      2 years ago

      Will give it a go, did not think I have used it on VM. Thanks

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    FWIW if you wish to use the original Gmail account then submit an alternative email address and immediately resubmit the original

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