Trying to change ntlworld email password, followed instructions, : my account: account settings; mail settings. Asked to change email address, enter my gmail address twice and submit, screen then says check email box to continue , I never receive an email to the gmail inbox (checked in spam). Tried to change password on my virgin media account and have same problem. Any ideas?

I had this exact issue and it was because I'd used my Gmail account already to set a password for my secondary VM e-mail.Once I tried a different Gmail account to log into VM it worked fine.

Changing ntlworld email password | Virgin Media Community

4 Replies

JCmacc
Up to speed
2 years ago
I had this exact issue and it was because I'd used my Gmail account already to set a password for my secondary VM e-mail.Once I tried a different Gmail account to log into VM it worked fine.
- RG
  Tuning in
  2 years ago
  Will give it a go, did not think I have used it on VM. Thanks
  - RG
    Tuning in
    2 years ago
    Yes that fixed it.
用心棒
Very Insightful Person
2 years ago
FWIW if you wish to use the original Gmail account then submit an alternative email address and immediately resubmit the original
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Changing ntlworld email password