Solved
How to change my NTLworld email password
Hi,
How do I change my NTL world email password as I've forgotten it?
Thanks
W
Forum Discussion
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> emailHi Graham,
I've just spoken to VM contact centre and they advise that the .ntlword.com email address have been closed down and no longer supported by VM. Fortunately Dad does not his, so that won't be a problem.
Thanks for your help
wils26 wrote:Hi Graham,
I've just spoken to VM contact centre and they advise that the .ntlword.com email address have been closed down and no longer supported by VM. Fortunately Dad does not his, so that won't be a problem.
Thanks for your help
Unfortunately you have been told a pile of rubbish by the contact centre. The only ntlword email addresses that get closed down at those not attached to current Virgin Media broadband accounts.
Thanks Graham,
So does that mean that any emails going to the NTLworld account automatically goto my virginmedia email address, of so do I still need to keep the NTLworld email address?
Appreciate your help
Wil
No each email address is separate and has its own My VM account and mailbox.
Hi there wils26 👋 Welcome back to our forum and thanks for your post 😊
Sorry to see the information you've been given by the contact centre regarding changing the password has been incorrect, I'll certainly be happy to help you with this.All the advice Graham has provided has been correct.
So I can assist further, I'll send you a PM to confirm your details.
Regards
NathanHello Nathan
I am having a similar problem and unable to chnage my VM email (ntl) password.
Thanks
Hi Nathan
How do I reset my ntlworld email please? It suddenly stopped working last Friday?
Hi jazzyj1,
A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're unable to access your emails currently. You can follow the link here Forgotten your Password? | Reset Here | Virgin Media.
You can also check our community post here Solved: Changing Email Password on ntlworld - Virgin Media Community - 4939367 for further support.
Kind regards Jodi.
