Hi, how do I change my ntlworld.com password
The immediate answer to that is if that email account is not linked to a live Virgin Media broadband account you can use this link to reset the password https://my.virginmedia.com/forgot-details/password Enter your ntlworld email address as the username and then follow the prompts.
However, there is a longer term issue if you want to keep using that ntlworld address in the future. The Terms and Conditions of VM's broadband accounts specify that VM will close any email accounts that were linked to it 90 days after the broadband account has been closed. In reality VM are a bit lax in actually doing that but the fact is that the account could disappear at any time once the 90 days are up.
- your ntlworld email account has not been closed already and
- the original broadband account and the new one are both in the same name, presumably yours,
then VM could move that old email address over to your new broadband account.
The downside is that the ntlworld address would replace any new email addresses that you have already set up on your new broadband account.
One of the Forum Team (VM employees who support this forum) could check and assuming all is ok, they could then arrange that for you.
Post back here with how you get on. One of the Forum Team will pick up your post in the next day or so and contact you via this thread.
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