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wils26's avatar
wils26
Tuning in
2 years ago
Solved

How to change my NTLworld email password

Hi, How do I change my NTL world email password as I've forgotten it? Thanks   W  
change.
NTLworldemail
password
  • Nathan_B's avatar
    Nathan_B
    2 years ago

    Thanks for chatting with me via PM wils26 😊 I'm glad that your issue has now been resolved.

    If you have any further issues with the email account or need any other help, please let us know. We're always happy to help.

    Regards

    Nathan

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.


 https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

wils26's avatar
wils26
Tuning in
2 years ago

Hi Graham,

 

I've just spoken to VM contact centre and they advise that the .ntlword.com email address have been closed down and no longer supported by VM.  Fortunately Dad does not his, so that won't be a problem.

 

Thanks for your help

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago
    wils26 wrote:

    Hi Graham,

     

    I've just spoken to VM contact centre and they advise that the .ntlword.com email address have been closed down and no longer supported by VM.  Fortunately Dad does not his, so that won't be a problem.

     

    Thanks for your help

    Unfortunately you have been told a pile of rubbish by the contact centre.  The only ntlword email addresses that get closed down at those not attached to current Virgin Media broadband accounts.