Forum Discussion

lee4132's avatar
lee4132
Joining in
3 months ago
Solved

NTLWORLD email no longer working

I was wondering if someone could help me gain access to my NTLWORLD email account. It’s all of a sudden stopped working and I can’t remember my password and do not have the option to change it or even divert my emails to my gmail account. 

I have rang Virgin Media 3 times and they don’t want to know. They have told me to ring Talk Talk. 

feel like I am being passed from pillar to post. 

  • HI lee4132

    Thank you for your post, welcome to the Community Forums.

    I'm sorry to hear that you're having trouble with your email account. As per our T&Cs, all email accounts not attached to an active Broadband subscription with us, will be terminated after 90 days. However, some accounts can stay active for much longer than this.

    There is the possibility that your account is just locked - have you been able to reset your password with any success? 

    Let us know

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    It's nothing to do with TalkTalk.

    If the email address is linked to a current Virginmedia broadband account, you should be able to set a new password by following the advice here:

    https://www.virginmedia.com/help/broadband/manage-email-account

    or waiting for a staff member to offer to help. 

    If you don't have a VM broadband account, it is very likely that VM has closed the email. 

    • lee4132's avatar
      lee4132
      Joining in

      I haven’t had a broadband account for years. 
      it’s worked perfectly fine until yesterday. 

      Surely they can’t just close the account without letting you know. I was a Virgin media customer for over 10 years. 

      I would’ve made arrangements for the emails to have been directed to my gmail if that was the case. 

      I thought it wouldn’t be anything to do with Talk Talk. 

      • Beth_G's avatar
        Beth_G
        Forum Team

        HI lee4132

        Thank you for your post, welcome to the Community Forums.

        I'm sorry to hear that you're having trouble with your email account. As per our T&Cs, all email accounts not attached to an active Broadband subscription with us, will be terminated after 90 days. However, some accounts can stay active for much longer than this.

        There is the possibility that your account is just locked - have you been able to reset your password with any success? 

        Let us know

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Sounds like you'll need some help from a staff person on here.

    VM email is a constant problem these days. Other email services are much less of a problem. 

    • lee4132's avatar
      lee4132
      Joining in

      Yes I am getting that impression, and they don’t care. It’s been 7 years since I left Virgin Media. 

      I’ve set myself up a gmail email now but I can’t sign in to anything now. 

      im loosing work and patience because I can’t access or respond to my emails.