Stilll getting billed after cancellation
I have been with virgin for 11 years. I cancelled my contract on 16th November as i was moving home and my partner had talktalk broadband at his address so i didn't need virgin anymore. I got my final bill. I paid it in full. I got another bill lastnight it looks like my contract is still running. How is this possible after cancelling and paying final bill? I was also due a credit of £35 which it looks like they,ve deducted from this latest bill. Does anyone know how to resolve this. Also my mum has taken out a brand new contract at my old address which was supposed to start the day after my contract expired. This is an absolute mess.
Hello shelbi94,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your former account with us. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L