Can I get my equipment moved from downstairs to upstairs?
I have just got virgin broadband but the router is setup downstairs ideally I'd like it the other side of the house upstairs instead is it possible to virgin to move this for a fee?
Forum Posts
Service not yet installed
Had Broadband installed by Engineer yesterday. Since he left, the Hub has been blinking blue. He said it would be connected when it switched to a solid white light. That was 27 hours ago. He said I should wait no more than 2 hours for this. Virgin a...
XGS-PON Go Live Date
Hi All, First post here, hopefully I'm in the right place!Nexfibre have been in my area installing the latest XGS-PON infrastructure, had a few chats with the engineers who confirmed its Virgin Media's new infrastructure, and that they are using Open...
Wall Damaged to property when Virgin Installed Broadband
Our external wall was damaged by Virgin Media Engineers, the property is a commercial site and a Tenant had Virgin Media install a New Broadband connection, since then i have tried to contact Virgin Media, but not had any joy
Area Reference code
I have not received any information or a welcome email yet, and therefore do not know my area code to create my virgin media account, does anyone know the code for Cheadle, Staffordshire, ST10 1LL area please?
Joining Virgin - installation delays
We signed up to Virgin last November having watched the extensive cabling works being undertaken throughout our estate. Suffering for years with the poor 16Mb internet speeds from Sky and without any hope of improvement, we waited with excitement at ...
move connection point and upgrade Hub
Hi,I actually have two requests where I cannot find a route through the IVR to speak to an agent:How can I arrange a move of the broadband access point from the current unsightly location?I have new WiFi6 devices that are being throttled by the Hub 4...
MY ADRESS IS NOT SHOWN TO MOVE MY VIRGIN MEDIA SERVICES TO MY NEW HOME
my address is not shown in the VM platform to move my home. I filled the necessary forms to register my new address but still no changes so i can't apply to move my VM services to my new home. I tried to chat with assistans but waiting hours and hour...
VM connect app not connecting to hub 4
I am a Volt customer and saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 4 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tri...
Trespass onto my property
I left Virgin several months ago in disgust at the prices and service.they have now trespassed onto my property to use the redundant box on my wall to fix my neighbours Virgin wifino permission given I’ve raised a complaint and heard nothing back ho...
