QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Removal of Virgin box from driveway

I have recently purchased a property where there is a large box of cabling outside, which I'm informed belongs to Virgin. It blocks our driveway meaning we are unable to park on there. Please can you advise of how I can go about getting this removed ...

sj_sldn by Just joined
  • 9 replies
  • 0 kudos

New install and am in limbo

At the beginning of Jan I informed VM I was moving and arranged to take my services with me. All seemed good and then the Thursday before my move I got a call saying that my install was being put on hold as they were having trouble pulling the cable ...

CatMario by On our wavelength
  • 6 replies
  • 0 kudos

Resolved! No microducts at new property

Hi guys,I'm moving house (fingers crossed) and whilst scoping out the estate I was unable to see any Virgin microducts on the pavements, also I couldn't see virgin boxes on any of the properties which struck me as odd as when I put the postcode in on...

tins by Joining in
  • 12 replies
  • 0 kudos

Twin coax cables from wall

Just had my new broadband and tv package arrive. The isolator will not fit to the internal wall connection as all I have is two black coax cables coming from the vm wall box. Does anyone know if this will work to get a connection? 

nbeech by Just joined
  • 2 replies
  • 0 kudos

Installation question

I'm thinking about joining virgin and had a question about the cabling set up to my house.I'm presuming it's possible to get the router installed to a different location to the tv box using external cabling? I'd need the router to be by the front doo...