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Forum Posts

Resolved! Failed Install

Install date today, the day my old internet and VOIP is due to be ceased. Engineer found that the 3rd party contractors that installed the fibre cables haven't done their job correct, my port at cabinet isn't matched to my address. new install date g...

BlueShed by Joining in
  • 648 Views
  • 13 replies
  • 0 kudos

First installation

Apologies if I am asking the obvious but this is the first time I’ve had to set this up:I just need someone to explain exactly what I need to do as I’m not sure and might have messed up. I have signed up to broadband installation my new house, the bo...

Replacement hub4 doesn't connect

I was told that I needed to replace my hub (2) with a new hub and was duly sent a hub 4.I swapped them over and the hub won't connect to the internet.I can connect to the hub admin pages but no internet is available.Can anyone advise me what to do?(C...

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Resolved! Technical help prior to installation

Hi TeamI am having Virginmedia including TV 360 and TV mini box installed at the earliest date available, which is in December. The TV mini box will be in an extension, that is currently being built. I am keen to supply an Ethernet point and a coaxia...

Derek16 by Joining in
  • 241 Views
  • 3 replies
  • 0 kudos

Resolved! Intermittent Broadband

For the past few days there has been an issue with the signal in my area (EH7), starting with several outages on Wednesday (6th Nov). The Service Status page says there is an issue but just keeps saying to "check back after x hours", where x has been...

gryphon2 by On our wavelength
  • 155 Views
  • 4 replies
  • 0 kudos

Getting virgin to my house

Hi, I had a virgin rep come to the house when my street went live but unfortunately at the time my house wasn’t “live and serviceable” has he said. He thought it was down to mine and my neighbours drive being shared access and needing approval from u...