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Forum Posts

Removal of internal cable

Virgin My builders have recently completed an extension to my house where they have left your cable running through a new part of the attic internally. As the cable is inside the house and exposed, there appears a serious health and safety issue. Cou...

DAV2024 by Joining in
  • 16 replies
  • 0 kudos

External Work

Hi all,I’ve recently signed up to VM for broadband and TV, confirmed everything got my install date for (20/07/24) This Saturday. However after everything was confirmed I received a text message from VM to say external work needed to be done. I have ...

Hub 5x solid yellow light

We had VM installed by an engineer last week and have a solid yellow light on our router with no broadband. Anyone had this issue before as it is currently sat with VMs illustrious IT team to resolve in 5-7+ working days

Jason18 by Tuning in
  • 8 replies
  • 0 kudos

Installation Never Completed

Hello was hoping for some help as no one has been able to help so far and I keep getting sent from pillar to post. Where I live Virgin Media began to install down our road/village in 2017, our road is a public road and not everyone originally signed ...

tom39502 by Joining in
  • 4 replies
  • 0 kudos

Haven't received confirmation email

Hi,I signed up for a new TV, broadband and phone package and received my pre-contract information with a delivery date of the 15th but haven't received anything further to confirm that this is going ahead?Could anyone advise me about this. Just so I ...

Jryan86 by Joining in
  • 3 replies
  • 0 kudos

Missing address

Hi,I’ve recently moved into a new build property and wanted to become a new customer I have registered the address on the post office website afew weeks ago, when checking your post code checker all addresses for the street are present bar mine and t...

No power supply with Hub 5

Hi!I joined VM recently, and were sent a Hub 3 for the 500 service.  Since my other half is an O2 customer we added that to the account to get a Volt boost to 1gb - then VM realised they needed to send a new Hub out, so they sent out a Hub 5, but did...