Hi,I am escalating my issue as a last resort to seek support.and escalate share my worse experience with your team.Hope you have all my call records. Kindly check how many time I suffered to get connected to speak with your team.Issues:I could not se...
HiI'm a new customer and ordered broadband on the 18th March, with a delivery date of 21st March.Didn't receive anything yesterday, and the only emails I've received are confirmation of the order and pre contracts. I don't have any account details so...
Where do I order the TV broadband Splitter to ethernet X2 cable the one that comes with your TV and router package.The reason the sleeve has it's own 11/2 inch split on the TV coax cable that comes out the splitter.I've tried to do it by phone but sh...
To summarise my own frustrating experience and echo that of some others on here:I originally placed my order 29th November. Taking my order and payment details was silky smooth, Virgin were very good at this part.I received a few messages confirming ...
Hi All,We started getting a CS2004 error on our Virgin 360 box towards the back end of October. I researched this and posts said connection problems, so I disconnected all of the cables and reseated them but problems persisted so I reset the box to f...
Hi, can anyone please help. I moved in to new house in Dec, book my Virgin broadband installation, date provided is Jan 6th.Changed to Feb 3rd - extra essential work needs to be carried out, they're sorryChanged to Feb 27th - extra essential work nee...
Hello,I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin media fibre! clearly a glitch in the system. postcod...
Dear Virgin Media Team,I was informed that my router for my new customer connection would be delivered yesterday via Yodel. I stayed in all day, but no delivery was attempted, nor was any tracking information provided to me.The email I received regar...
Switched from Sky to Virgin around a month ago and although it works ok the fitter left the wires exposed and the cover on the ground outside. It has been impossible to contact anyone from Virgin to get this issue put right. None of the phone option ...
Hello!I want to move my tv box and modem to another part of my living room. I have enough COAX cable but didn’t realise I had a splitter! Can I book an engineer to come out and put the correct length of cabling in so I can move my equipment to anothe...
