Recent DiscussionsBreak of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Other homes in my street are on virgin but I cant Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. T...Service Review Hi I'd like to review the services I receive from Virgin. This will include renewing my contract, relocating equipment and upgrading equipment. I've been a customer for many years. Please arrange ...Book non fault engineer appointment Hi, I want to book a nonfault engineer appointment, so that I can move our wifi socket (it has been threaded through from the front of our property to a very inconvenient location by the last tenants...Moving Router Hi, im looking to see if it’s possible to have my router moved upstairs to my sons bedroom as he’s autistic and needs to router near his pc and console to get the benefit of the speed as he’s on it...Increase length of cable to property We are having our front garden repaved soon. Is it possible to have the cable that connects from the street to the junction box on the exterior of our property lengthened by a couple of meters to al...Ex customer with damaged box on my wall I'm an ex customer the box on my property is damaged and looks like it is being used to feed my next door neighbour, why is this box not on their wall. Plastic cover in street replacements We have had Southern Gas round our way and they had to dig a hole around the triangular Virgin cover in the pavement. They have now filled the hole in but the cover is nowhere to be seen. How do I ge...FTTP for existing customers when? Hello Virgin seems to have installed FTTP cabinet in my street about two years ago, was wondering when I could switch from Virgin cable to Virgin FTTP as it would be more reliable. I've been a cus...Joining VM for a short term contract, existing cable and modem available Hey there, I just moved to a building and VM is the only broadband available. There's an existing cable line and modem already plugged in but not activated. I was wondering if its possible to just si...
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