QuickStart, set up and connections

Resolved! No broadband

Hello I’m from the NP4 area basically pontypool really struggling for service right now is anyone else having the same problem? It’s been off since 8pm last night constant flashing blue light.

I'm told my flat can't get Internet with virgin. Even tho the 1st floor flat below mine has it with an outside cable? Why can't you do the same thing just up 1 more floor? It's the hight of a normal house?

Connect to Router in a new home

I have moved home and i need to self connect my existing virgin media but not sure how to connect and i dont see any connector to connect . Any suggestion is highly appreciated.

Availability

Hi We have had FTTP for over a year and installed by BT Openreach. Currently with another broadband provider at 1gbps but would like to switch to virgin. Is their a reason it's saying virgin not available in our area??

Where is my order ?

I have requested an update to gig 1 broadband and am waiting for hub 5 to be delivered for QuickStart installation but have not received confirmation of delivery date order ref XS1000142089. Can anyone please advise. Thanks

My neighbour in the same flat can get gigabit, but I can't get anything

My neighbours in the same flat building downstairs have access to gigabit speeds, the next door neighbours can get gigabit, the neighbours across the street (even numbers so different postcode) can all get gigabit speeds, so I don't understand why my...

Extension cable for the Hub

Hi, I need to get an extension cable for the Hub, and I've heard that VM can send up to a 3m one, which is fine for what I need. How can I go about getting it?

Resolved! Entry socket point set up and extension query

Hi, our old entry socket was updated as part of of our installation when we moved into our new flat. We also moved the hub to the hall so it was no longer in the front bedroom. The new entry socket no longer has the ability to screw/ unscrew th...