IPV6 not working
My VM FTTP connection went live today, speeds are greatI am not getting an IPV6 addressLooking at the logs in my Hub5x I see this repeated many times"Gateway ipv6 address is empty"
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Forum Posts
Install in shared driveway
I have been trying for the past 10 months to get an engineer to come and survey our property for an install due to a shared driveway. Our neighbour is happy to sign for the install we just need someone to show up and ask her. There is a street box on...
Damage by sub contractor
Sub contractors have damaged my dropped kerb and pavement.
Resolved! Raise claim for broadband order cancellation
My order for virgin media broadband was cancelled abruptly after a wait of over 45 days. Through out the process I was given assurances of speedy resolution to install the broadband connection and one fine day the order was cancelled without a proper...
Re-location of Wall Socket
Hi VM,We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living...
Glitch on the website my address isn't available anymore to order fibre?
Nexifibre on behalf of VM have been digging up my town for the past 6 months and I've been checking every month or so on the VM website to see if the services are available for order as my contract is up for renewal soon.There is one of the boxes rig...
Information for Landlord/lady re "At the end of your tenancy or contract with Virgin Media"
HelloAlthough my Landlady has approved to a Virgin media connection, she has requested the following information:At the end of your tenancy or contract with Virgin Media, could you find out if they remove the box, or if they don't remove it, do they ...
New router unexpectedly sent on contract renewal
All I did was renew my contract, which had expired, but now I have been sent a new router, with a dire warning about losing service if I don't activate within 5 days.The email I received on the day confirmed I had renewed my Volt M600 Fibre Broadband...
Resolved! Waiting for Installation Since February - I'm going to email the CEO
What's the record for being fobbed off by Virgin Media?I've been promised installation for broadband since February 2024. I have been given more dates that I can recall all of which have passed without installation occurring. I am waiting on a third ...
Delayed pre works still
I’m posting again in the hopes that someone maybe can kick start the process of getting my pre work done. I can’t bring myself to type everything up again but since my post in here 5 weeks ago regarding this, nothing has happened except the person wh...
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