Recent DiscussionsNeed to book a £25 Non-Fault Call Out for cable relocation Hi, I've just renewed my contract and I need an engineer to move my internal entry point. We have recently added internal wall insulation, so the current cable entry is now too deep/inaccessible. I...Brown cable box missing Good afternoon, the brown cable box outside my property has blown off in the storm and subsequently been ran over. How do I go about getting a replacement one of these? Many thanks Area Reference code There seem to be a lot of queries from people asking for their area code in order to complete the process of linking the O2 ID to the Virgin Media account. I have the same problem - I signed up in Oc...SolvedMissing external omnibox cover The cover for my external omnibox is missing due to bad weather. The cables / connections are exposed. Can I please have a replacement cover so it can be repaired. SolvedTotal loss of service, how long till the cable pull We've had a total loss of service since 19th November, when Surrey Highways dug up the pavement and dislodged a previous repair to our cable. No one else in the street was affected. Since then we ha...Replacement hub 3 issue At the beginning of January my connection speed dropped off a cliff from the normal 400Gbps to less than 0.5Gbs. Around half the downstream channels were showing error counts in the millions. After...Re-installing internal box Hi, We have undergone a rather large renovation to our house, which included new wiring, fresh plaster etc. Unfortunately, the cable box that sits on the wall inside the house was not placed back, ...Water meter damaged by virgin media It has come to light that my water meter has been damaged after Virgin Media dug up the end of my drive, Thames water has said as the leak is on my side of the boundary it is do to me to fix, they ha...Will I ever get my install?? Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed u...Automatic real speed tests The automatic tests are driving me mental. How do you get the tests removed or stopped? I tried support and after a 1.5 hour phone merry-go-round I still have it. The stuff it caused , ping spikes...
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