Recent DiscussionsNo internet access after move to new house Hi, We moved house this week and don't have internet access at the new property. Last week, I notified virgin media of the move and we agreed the 26th November as start date On the 26th, VM sent...Coax cable extension Hi, I wonder if you could help, we have just moved our house around and now the coax cable is no longer long enough to go to the box. Is there a way it can be extended without losing signal? Thanks...New Build Estate - Only 2 Properties in Street Showing as VM Unavailable I’ve been trying for almost 3 months to get Virgin Media installed in our new build property (keys handed over from builders in July 2025). There is a Virgin Media box outside our front door and we w...New build - White ducting in house? Howdy, Just signed up to VM (again) as the fibre (xgs pon) service is now available in our new build estate. we have the usual green ductwork outside the house with a VM Brown Box mounted outside....Book non fault appointment I'd like to also book an engineer for the same reason. Moving the box to another room. Would you be able to help with this? Thanks Virgin Media cable laid across my property without permission I returned home from a short break today to find that Avonline had laid a fibre cable under my garden, dug through my flower bed, under my garden wall and out to the virgin media service point on th...Hub 3 - doesn’t fit sockets I’ve just moved into a new flat and had a virgin media hub 3 arrive. I ordered the box over the phone and was told that the previous tenants had also used virgin broadband so it would be a simple...Frequent disconnections - always "wait 24hrs" For the past 3-4 weeks my Virgin connection (old Coax - Hub 5) has been dropping out randomly anything from 1 to 6 times a day. The hub will start flashing red. It generally recovers in under 1 minut...No Update on Order - Extremely Delayed - Need Urgent Assistance (Yodel / Address Change) Hi, I’m posting here as I have been unable to get any meaningful assistance through the usual customer service routes. I ordered broadband only on 20/11/2025, with delivery due by 25/11/2025 via Yo...Broadband activation joke My broadband was meant to be activated on Friday the 21st. The engineer turned up and said he can't do the job as it's a over head pole fed not underground. Then I heard nothing everyday. They have n...
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