Hello, to my surprise after sometime, I have finally received my starter kit however the previous owner has Hub 5. Today I received a Hub 3 Starter kit, so I have gone backwards.I do not want to start it until I have the Hub 5 Starter kit. Can the pr...
Hi, so my current contract is ending soon, and preferably I'd like to join VM, for the higher broadband speeds ECTBit of back story, I tried to join a few years back, the checker that asks for my postcode and address said it was available, had it all...
Hi,I’m reaching out to the community for clarification and assistance regarding the delivery of my QuickStart kit. Here's the timeline of events:Friday: I ordered a broadband package and was informed over the phone that the QuickStart kit would arriv...
The cover to my outside box has blown away in the storm and there is no sign of it. There isn't an option for this problem on the phone. Can someone help please?
Hi all,I am literally at my wits end with my VM install and could do with both the rant, and any support/ advice admin could provide me. Timeline:27/11 - Placed Broadband order online28/11 - VM 3rd party complete external works. A route to the proper...
Hello, I have been caught up in the delayed quick start kit situation. Still waiting for ours as of 7th December. Just out of interest we have switched from a virgin contract in my husband's name to one in my name and still have the hub 3 router from...
Dear Virgin Media Team,I was informed that my router for my new customer connection would be delivered yesterday via Yodel. I stayed in all day, but no delivery was attempted, nor was any tracking information provided to me.The email I received regar...
Hi everyone,There are an ever-increasing number of new threads on this forum talking about the ongoing delivery and installation issues for Virgin services.Could I suggest that everyone who is experiencing such issues posts in this thread, so we have...
Good afternoon,We are new broadband only customers, on a recent visit the engineer came to fit a virgin socked in our lounge, but at the same time has removed our TV coax connection without our knowledge so we now have no TV!I have lodged a complaint...
Hi, i'm at my wits end.I placed an order for self install for BB new contract on 22nd November for delivery on the 9th Dec as my current contract with another provider ends this monday 15th but nothing has been delivered.I have contacted VM call cent...
