Recent DiscussionsIssues reconnecting after moving home We've recently moved but unfortunately the cable service hasn't been connected. The contractor arrived at the property before we moved to install the cabling. We were assured this wouldn't happen bu...Coaxial cable for hub5 **Subject**: Exposed External Cable and Broadband Outage During Wet weather Hi Virgin Media Team and Community, I recently had Virgin Media broadband installed at my property, with a Hub 5 and ...moving router and tv 360 box i would like some assistance in moving router and tv box to other side of room. its the fact it feeds a second tv box upstairs is the sticking point any help appreciated Relocate router hi, how do i book an engineer to come out to see if he can relocate my router to a different room. thanks richard I just received my new hub5 today and it's not connecting I have checked all the connections I just received a new hub5 today and it's not connecting to the internet it's just flashing blue light I checked all the connections and they are fine can anyone help? Installation Date keeps Pushing back. I have had my install date pushed back three times now. Finally on Saturday 23rd August some Engineer's arived to carry out the work and I was made aware of this. However, after about an hour of doi...Hub 5 Coax cable Just upgraded to 1gb and have had a new Hub 5 delivered to replace my hub 3. Is the coax cable a push fit, screw on or both ? It has a sticker on the cable installed by the engineer saying push fit...Wifi pod doesn’t reconnect after Hub 5 factory reset Hi there, Every few weeks I have to do a factory reset my Hub 5 as it loses wi-fi connections. After the latest factory reset, the wi-fi pod wont reconnect. Rebooting the router doesnt fix it. The ...At my wits' end with incompetence from VM customer service around house move. Need help ASAP. I've had an absolute nightmare trying to get my virgin media contract moved to a new property as I moved house and am looking for any advice/help I can get. The basic premise was, I'm moving out of o...Can I get a Hub 5? I am on the 125Mb broadband service and if memory serves me rightly, a couple of years ago, VM offered me a Hub 5. For some reason, I missed the deadline and missed the offer. Since then, I have ren...
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