Moved in in September, with agreed appointment for broadband setup established for post-completion date.Prior to the agreed date, whilst the vendor was still in the property, Virgin installed fibre-optic cables without my consent. They led these acro...
VM recently went live in my area, and last week I purchased one of the M350 packages.I was given an installation day of 13th September. Saying the pre install would be done by the 12th. I reached out to customer services, and initially they said the ...
Hello,I' already subscribed to Virgin media broadband. And I just moved to a new address. The agent said that I can do a Self Quick Installation. But I can't find the virgin media wall socket on my new home. Anyone can help me?Attached photo is the o...
Hi,I've recently purchased Fibre broadband and was sent a Hub 5 router to install myself. The previous owner of my property had Virgin installed back in 2019/2020. The existing wall box/cable aren't able to be removed, so I'm unable to attach the new...
I lost my coaxial cable when moving house and am looking to pick up another one online but have no idea which one I'm meant to get. Any help would be greatly appreciated.
I signed up for Virgin Broadband, with the self-installation kit due to arrive on 27/11/2024. This did not arrive, and in the end I had to chase Yodel to find out that the parcel had been lost in the depot. I was then informed that I had to contact V...
Hi,I have just moved into a new property and gone to transfer my account however my property doesn’t appear on the drop down list. I have tried to contact Virgin to see why this is but just seem to get a computer says no answer. My next door neighbou...
I don’t know my Virgin Media memorable word and would like to reset it. When I try to proceed via phone, it asks for the memorable word. What should I do to resolve this? Can you assist me?
Switched from Sky to Virgin around a month ago and although it works ok the fitter left the wires exposed and the cover on the ground outside. It has been impossible to contact anyone from Virgin to get this issue put right. None of the phone option ...
