QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No Connector Port

Hi Everyone, just moved into a property and was sent a quick install kit, however, there isn’t actually a connector port in the Master Socket, but there is a wire coming out of the bottom but it doesn’t connect to anything I’ve been given. If someone...

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Moving my box or cables

Was not sure what section to put this under, first time poster! I need to move my Wi-Fi and TV box to the other side of the room. I spoke to a telco friend and they said I just need some extensions to the cables given by VF but the boards soon to  sa...

Resolved! Connecting to virgin

Hi I’ve just got my virgin media kit and have set it up but the only thing in my house for connection is to wires together with screw bits on end. Why is there two and how can I use it??

shellydy by Joining in
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Reviewed and renewed broadband

I reviewed and altered my broadband package to get it cheaper and I have the receipt from the 28th feb, does anyone know when this new package actually starts because it’s been two weeks and still nothing, my old contract ends in a week or so so I’m ...

Resolved! Media Streaming from desktop pc

HiI have just upgraded from M350 with Hub 3 to 1 Gig with Hub 5. In the Hub 3 connection I was able to stream media to my Samsung smart tv from my desktop Windows 11 PC connected to the Hub 3 by ethernet. With the new setup the tv doesn't recognise t...