Recent DiscussionsNo broadband since installation since installation on 13.09.25, it still has been no service and no one comes to fix. although you sent me a new hub, the problem keeps going on. no signal ,always disconnect, sometimes blue or green...really frustrated Currently have a complaint open because of issues when moving home. Now to add to it, the broadband won’t reach my office properly. Did a scan on the app and it said I would benefit from a booster, r...Looking for a extension cable for relocation my hub Hi, I need to reposition router to a better location for WiFi, how do I go round getting one please ? Thanks! Pre-installation work not being done Hi All, I have been trying to get an update on when the pre-installation work to my home will be done but for the past 3 weeks each time I phone the helpline I'm told it will be done in "a couple of...New Build Installation Hi. I am moving to a New build house sometime in October and I cant seem to get an answer as to when Virgin will be connected. The grey box has been put on the house wall a few days ago, but your web...Extension Cable for hub 5 Hi, is it possible to get an extension cable for my hub 5, to allow me to move it further away from the wall socket? No Infrastructure or Wiring at House, but "Previous Account" Stopping My Install? I bought a house on 11th August 2025, and recently ordered M350 Full Fibre with an engineer install date of 11th October 2025. However, I have since been contacted to say that there is a previous acc...Auto-compensation - preempting issues Hi guys, My Virgin service is finally due to go live this Thursday, thankfully. In the run up to it I have put together what I think the compensation and final bill 'credit' should be. Putti...New TV service wanted!! Availability Checker (Residential vs Business) Can someone at Virgin Media please PM me. I have Virgin Media at my property, it's a residential property, and I have an active account with Virgin Media broadband services being provided. The VM acc...Fibre box illegally installed on my land I have seen that this is happening a lot and I can’t see any way to get hold of Virgin to speak to someone about this without being passed from pillar to post. Earlier this week we had some sub cont...
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