QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Another unauthorised installation

Moved in in September, with agreed appointment for broadband setup established for post-completion date.Prior to the agreed date, whilst the vendor was still in the property, Virgin installed fibre-optic cables without my consent. They led these acro...

CS unhelpful on Pre Install

VM recently went live in my area, and last week I purchased one of the M350 packages.I was given an installation day of 13th September. Saying the pre install would be done by the 12th. I reached out to customer services, and initially they said the ...

MajinB by On our wavelength
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NO WALL SOCKET AVAILABLE

Hello,I' already subscribed to Virgin media broadband. And I just moved to a new address. The agent said that I can do a Self Quick Installation. But I can't find the virgin media wall socket on my new home. Anyone can help me?Attached photo is the o...

nmravina_0-1733060774001.jpeg
nmravina by Joining in
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  • 5 replies
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Damaged cable

Switched from Sky to Virgin around a month ago and although it works ok the fitter left the wires exposed and the cover on the ground outside. It has been impossible to contact anyone from Virgin to get this issue put right. None of the phone option ...

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