Forum Discussion

TK69's avatar
TK69
Just joined
13 days ago

Book non fault engineer appointment

Hi, I want to book a nonfault engineer appointment, so that I can move our wifi socket (it has been threaded through from the front of our property to a very inconvenient location by the last tenants). However I have been trying to call and there is no option to book - either the call ends because the robot agent has been unable to help me, or when I try and select the option for an engineer, it sends me a text message redirecting to the website then ends the call regardless. I cannot see any route to book this via the website, and nobody is replying via the LiveChat option on the website. Very frustrating.

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    13 days ago

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 days ago

    Hey TK69, thank you for reaching out and a warm welcome to the community, sorry to hear you cannot book one of these appointments.

    As mentioned there is a one off charge of £25 for this, but we will send you a DM to assist.