TK69
3 days agoJust joined
Book non fault engineer appointment
Hi, I want to book a nonfault engineer appointment, so that I can move our wifi socket (it has been threaded through from the front of our property to a very inconvenient location by the last tenants). However I have been trying to call and there is no option to book - either the call ends because the robot agent has been unable to help me, or when I try and select the option for an engineer, it sends me a text message redirecting to the website then ends the call regardless. I cannot see any route to book this via the website, and nobody is replying via the LiveChat option on the website. Very frustrating.