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gstran's avatar
gstran
Joining in
9 days ago
Solved

Non-Fault Engineer Visit

Hi, is it possible to organise a non-fault engineer visit through this forum?  Is there a set charge?  Moving a room around and need to move the location of where the cable comes into the wall for a secondary TV. Thanks. 

  • Sabrina_B's avatar
    Sabrina_B
    8 days ago

    Hi gstran 👋.

    Thanks for reaching out to us and welcome to the Community Forums, yes we can arrange an engineer for a relocation of your equipment. So that we can get this arranged we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

2 Replies

  • 1701-e's avatar
    1701-e
    Fibre optic
    9 days ago

    You'll need to ring in.  £25 is the charge for a non fault call out.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    8 days ago

    Hi gstran 👋.

    Thanks for reaching out to us and welcome to the Community Forums, yes we can arrange an engineer for a relocation of your equipment. So that we can get this arranged we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina