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bobsky1972's avatar
bobsky1972
Joining in
17 days ago
Solved

Cancel an Engineer Visit

I’ve tried the on line and text method but every time I do the accept cookie button dosnt do anything. Any one know another way I cancel an appointment 

  • Daniel_Et's avatar
    Daniel_Et
    15 days ago

    Hi bobsky1972 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having 😔

    Are you any further forward with this since posting? If not, are you able to sign in to your My Virgin Media account here and go to the "Orders & Appointments" section under "Quick links"?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

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  • EdwardRD's avatar
    EdwardRD
    On our wavelength
    17 days ago

    Hi,

    I had the same cookie problem today, wanted to change my appointment. Appears to be a bug on the scheduling web page. 

    If you are familiar with your browser you can get around it by right-clicking on the page, then select 'Inspect' from the drop down menu. The code for that part of the web page will pop up in a window and will be highlighted. Right click on that highlighted code and select delete element. this will remove the cookie overlay and the page can be used as normal.

    I just did this and changed my appointment. Went back in and verified I had a new appointment for next week.

    Hope it helps. If you're not sure I would recommend calling VM if you have a working phone.

    Best Regards.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    15 days ago

    Hi bobsky1972 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having 😔

    Are you any further forward with this since posting? If not, are you able to sign in to your My Virgin Media account here and go to the "Orders & Appointments" section under "Quick links"?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel