We are having our front garden repaved soon.
Is it possible to have the cable that connects from the street to the junction box on the exterior of our property lengthened by a couple of meters to allow it to be re-routed and buried underground in a conduit?
You should be able to get a Tech visit to sort this out for you.
There will be a charge of £25
Try calling it in or you can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer.
Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here
Forum TeamHi KeithM57
Welcome to our forums, and thank you for your query. We want to do our best to help. As mentioned by jbrennand, there is a call-out fee as seen here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
