Contract length
Can anyone help me? I have recently moved house and took my virgin media with me. I was made aware that I had to pay a £20 fee which I agreed to but I was told because I was just moving address and not changing my package that it would just continue. Upon moving and being re activated via an engineer, it turns out that virgin media have ended my previous contract and started another one. The previous one was supposed to end in Feb 2026 but it has been changed to October 2026, however the discount I was receiving is ending in Feb 2026. Also have been charged £71 for 'changes' even though I didn't change anything at all. Is there anyone that can help as I can't get through to talk to anyone via the number online.
Thanks for reaching out to us natty88, and a very warm welcome to our Community Forums!
Sorry to hear of the issues experienced with the new contract being issued upon moving into your new home.
We would advise that the previous agreement in terms of content, length and monthly price should remain the same and therefore not begin a new term - unless you were in a monthly rolling agreement at the former property.
The so called "Changes" you refer to would usually be a simple case of the account being started at the new address - in recognition of the move (or I suppose "Change") that's taken place, but happy to look into this with you to confirm that this is indeed the case on your account.
Check out the envelope in the top right hand corner for a private message from me and we'll go through both the former and active account.
Thanks
David_Bn