Forum Discussion

mikeDesperado's avatar
mikeDesperado
Tuning in
9 months ago
Solved

Non serviceable property

Hi All

I am moving house in the very near future and i have been trying to get virgin into the new property. I'm currently a virgin customer.

Every house in the area can get virgin. Next door, which is about 1m away, currently has virgin installed but I am told that my property is un serviceable.

Is it possible to get an engineer to visit? I am willing to pay any additional cost but I am unable to get a straight answer from the helpdesk. I was told a spotter will be sent out but I had had no call back or update. When I phoned them up chasing the 'spotter' they cannot seem to find any record of this spotter being sent.

Is there any other number / email address I can use to help with a site visit?

Thanks

 

  • Daniel_Et's avatar
    Daniel_Et
    9 months ago

    Hi mikeDesperado 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

5 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    9 months ago

    Hi mikeDesperado 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • AndrewBClee's avatar
      AndrewBClee
      Joining in
      2 months ago

      Hi, I have exactly the same issue, my house is a detached property with no obstruction and a clear route from the path to the house for cable, but I am told is unserviceable on the grounds of safety for the engineers. My neighbours and most other houses by me have VM so this cannot be right.  I would like an engineer to come and check but am struggling to make that happen - can you help?

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 months ago

        Hi AndrewBClee 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear you're struggling to move this forward 😔

        In order to look into the matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel

  • mikeDesperado's avatar
    mikeDesperado
    Tuning in
    9 months ago

    Thanks for your help. Looks like my property is serviceable after an engineer visit. Thanks again

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      9 months ago

      Hi mikeDesperado,

      No problem at all, I'm glad to hear that we were able to help.

      Please do let us know if there's anything more that we can assist you with.

      Thanks,