Non serviceable property
Hi All
I am moving house in the very near future and i have been trying to get virgin into the new property. I'm currently a virgin customer.
Every house in the area can get virgin. Next door, which is about 1m away, currently has virgin installed but I am told that my property is un serviceable.
Is it possible to get an engineer to visit? I am willing to pay any additional cost but I am unable to get a straight answer from the helpdesk. I was told a spotter will be sent out but I had had no call back or update. When I phoned them up chasing the 'spotter' they cannot seem to find any record of this spotter being sent.
Is there any other number / email address I can use to help with a site visit?
Thanks
Hi mikeDesperado 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the poor experience you've had 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel