Engineer damaged my property
I had the engineers round on saturday to install my wifi but theyve accidently drilled through my toilet pipe that runs on the outside of the house from the upstairs toilet down to the sewers. Can i please get someone to fix this as the toilet is used by
my diabetic parents during the night .
VM's track record on repairs, caused by damage during installation, is not very good in the topics on here. Lots of effort on behalf of the customer to resolve, very little action from VM as far as any repairing goes.
Here is a typical recent example of a topic on here about a simple repair to a damaged paving slab
Issue raised at the end of July, still going and unresolved in early November.
Your photo looks like a cast iron pipe which is probably not going to be that easy to repair/replace. My guess would be you'll need a temporary fix by way of a patch or bandage repair of some kind to begin with while you work out how to make a long term repair.
If that is the VM cable in the background of the photo, they could also remedy that big brick blow-out at the same time!