We have had Southern Gas round our way and they had to dig a hole around the triangular Virgin cover in the pavement. They have now filled the hole in but the cover is nowhere to be seen. How do I get another one please. Thanks
Unrelated, but similar. We had "new" footpaths laid on one of the streets near me, and prior to this, the old NTL boxes were quite visible. Now after the newly laid shiny tarmac and raised kerb stones, there isn't one to be seen. I'm guessing they are all there, but any engineer is going to have to find them ...
Forum TeamHey tezza_r1, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about this plastic cover issue.
Just to confirm do you mean the covers on the boxes outside your house?
I believe the OP is referring to the "Toby Box" on the pavement, The VM ones have a triangular shaped cover.
Hello tezza_r1.
Can we send you a private message to take some account details?
That way, we can ask one of our engineers in the area to pop by and fit a new access cover.
If you can check your logo at the top right of your screen, that would be great.
Gareth_L
