Ex customer with damaged box on my wall

Probably because that was the quickest, easiest way to connect it at the time.

As a non customer you may find it difficult to persuade VM to move it. Your neighbour may have more success. 

if it fell off or the cable to next door got [axidentally cut/damaged] then things would happen as your neighbor would report a problem - then assuming they have no wayleave agreement to enter your property they would have to wire your neighbor directly to the system not in a micky mouse way as the have it now

but make sure you are in when they turn up as they dont bother too much about legalities like trespass

hard on your neighbor but its about the only way you will get anything to happen

Hi Lennon63,

Thank you for your post and welcome to the community.

We're very sorry to hear about the box on the wall. 

We can certainly take a look into this for you. 

I will private message you now. 

^Martin