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Tigerpig50's avatar
Tigerpig50
Joining in
9 months ago
Solved

Damaged cable

Sorry to Hijack this post, but we are experiencing the same issue, with a poorly buried cable.

Please could someone contact me to get this remedied?

Kind Regards

 

[MOD EDIT: Post split to create own thread]

  • Carley_S's avatar
    Carley_S
    9 months ago

    Hi Tigerpig50 

    Welcome to the community forums 

    Sorry to hear that you've also got a concern with a cable that is laying overground. 

    We can certainly look into requesting this to be reburied at our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    9 months ago

    Hi Tigerpig50 

    Welcome to the community forums 

    Sorry to hear that you've also got a concern with a cable that is laying overground. 

    We can certainly look into requesting this to be reburied at our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Ninjamummy,

      Thank you for reaching out to us in our community and welcome, we are sorry to hear your cable has been cut and for any inconvenience caused.

      I was able to locate you on our system with the details we have for you and it looks like you may have already spoken to us?

      Regards

      Paul.