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Leedspaul's avatar
Leedspaul
Joining in
4 months ago
Solved

Cable damaged from wall to box

My cable is damaged with wires protuding and experiencing intermittent WiFi loss. Would virgin send an engineer to replace it. The cables always had a bend in it and its over 10 years old, wear and tare damage 

  • Good morning Leedspaul 

    Thanks for posting and welcome back to the community. Sorry to hear of the issue with the cabling and the subsequent WiFi issues.

    I'll send you a PM now, we can look at getting an engineer visit booked in.

  • Good morning Leedspaul 

    Thanks for posting and welcome back to the community. Sorry to hear of the issue with the cabling and the subsequent WiFi issues.

    I'll send you a PM now, we can look at getting an engineer visit booked in.