Pre Install Work Timeline
Hi, new customer here, signed up on 30th Aug, with a planned install date of 16th October, which is now 9 days away.. the track your order page says that because I haven’t had VM before that a pre-install engineer visit will be required and I would be contacted within the 14 days prior to the installation date, but nothing has happened yet, and nobody has contacted me. Is this something to be concerned about? Will the installation still go ahead on the 16th October as I have booked the day off work to be at home.
Moving Hub
I would like to move my hub to the opposite side of my living room. It is currently about 3 meters away from the cable entry point. I would like to move it next to the entry point so just need to get a short cable to replace the long cable that was originally installed. Can I purchase a new short cable for this ?I got a new hub yesterday
I got a new hub delivered yesterday. I was told it just needed plugged in and it would be ready to go. It’s been flashing green all night so I called virgin media to help. Put on and off hold. I would just like an engineer to come out and look at it. But the man on the phone is just asking me to reset it, turn it off and on. There is no option to book an engineer on the app or on the phone! Everything is automated. Is there a separate number I can call to book an engineer?Other homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginConnection
Just a strange experience, on 12 September I needed to move my router and 360 box slightly so I thought I would tackle the cable spaghetti at the same time so I turned off the router and tv box and got to work. 30 mins later everything was done and I switched everything back on. Shortly after I received a text saying my broadband maybe slow or disconnecting and i should have an email explaining what steps to take. Everything was working fine. Over the next couple of days I got emails saying the same thing and to reset my router. I did that and then I got an email saying the connection was unreliable and to book a free engineer appointment. Everything appeared fine but I thought why not? I booked one for Tuesday 23rd and got a confirmation text. On Friday 19th lunchtime I received an email saying how was your engineer visit. I checked my appointment and appointment for 23rd was not showing on my account. I am not having any issues with my connection so perhaps the system has rectified and cancelled the appointment and just forgot to notify me. Anyway I am in all morning on Tuesday anyway so I will see if I still get the visit I originally booked.New Build Installation
Hi. I am moving to a New build house sometime in October and I cant seem to get an answer as to when Virgin will be connected. The grey box has been put on the house wall a few days ago, but your website shows nothing for my new postcode, and I've phoned a few times but nobody knows when it will be connected for me to transfer. I've been with Virgin over 25 years and would like to try and keep my service. ThanksExtending virgin cabling
Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep the Virgin socket where it is as my router is staying put, just extend the tv cabling so I can relocate the Vbox Thanks in advance
