New Hub5 - Red light flashing. Whats a wall socket?
Ive a new kit arrived today. Brand new customer to VM. Red light on hub flashing, ive now come across something about a wall socket? Never had VM before, so at a total loss as to what this means. Surely this should of been known to virgin media before sending out a so called quick start kitResidential address registered as a business address; any help, please?
Hello, I am currently a Virgin Media customer and seeking to establish a broadband service at a different address. Where I currently live (where I do not have Virgin Media services as of yet), it is essentially a block of many flats; my address and flat number in particular do not show as serviceable on the residential broadband address checker, but when I use the address checker for the business broadband packages, my address and flat number (including every other flat within the block) show full availability for a wide range of broadband packages. I took a look at other similar posts on this forum and it seems to be that it is likely a case of address misclassification (where my address and all other flats within my block are misclassified as a business address), but Virgin Media staff will know better than I do. To clarify, there is a building (of which is not a flat) within my block that is operated by a business, but all the flats within my block are solely residential (including my own); perhaps the whole block has mistakenly been classified as a business address due to the presence of this business within my block, but I am unsure. Or maybe business broadband packages rely on a separate infrastructure. Again, I am unsure. I would appreciate assistance on this issue, as I am eager to establish a broadband service at my address. Cheers. đź‘ŤConnection Request
Ive seen a few posts on hear where people have successfully got a connection when the availability checker says unavailable in your location but several neighbours have a connection. I was a big fan of my virgin subscription before I moved last year and was devastated to find out that I couldn't bring the package with me to my new house due to VM not being available in the area, but ive recently found out that several of my neighbours are connected to virgin media on the same street in adjacent houses and would like to know what is preventing our house from being connected? Can you help me? Many thanks, Jack
Broken Brown Box on House Exterior
Hi, Hoping forum staff can help. Tried 150 but stuck in the telephone tree as there's no actual customer service options just the automated thing. The recent storm has damaged the brown box on the outside of the house so I need to speak to someone about having an engineer come out and fix/replace. The box has been there 15 years now so probably gave up in the wind and rain it got battered with last night. Images below.X2 wifi pods have stopped working
Hi my wifi pods have stopped working. I have one that helps my doorbell and another upstairs. It seems strange that both have stopped working at same time. Had them for years. Ive tried restarting them and following the set up guide but thats not much you do, the white ones are pug and play. Has virgin cancelled the pods on my package?Can't move my Virgin - told my new address is for a business... but it isn't!
Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight away when using the Virgin Media residential postcode checker, and I called a couple of times a few months back to double check the move would be no problem, before I bought the flat! It is just a standard flat, and no business is run out of it. The woman in the call centre gave me the business number, but it won't let me speak to anyone. I just want the address converted to residential, so I can have my connection moved. Please help.Tidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKMoving house and getting an engineers assessment for connecting
Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have recieved emails telling me they're 'Sorry they can't connect us' within an hour of me talking to the chat support team. Are these automated emails that are sent out anyway? We were advised that they would start the cancellation process automatically and then re-instate it once we can get our new home connected (if it's possible), so just trying to get peace of mind as the other connection options in the area are pitifully slow.Perpetual Broadband Issues
I decided to switch to Virgin Media Broadband last year. They had just installed fibre in my area and came offering a great Black Friday deal. I took some time to think about it and went ahead. Unfortunately it’s something I’ve been regretting ever since. After a short time, my internet started to drop out at the same time every day. It would go off for around an hour or so. It became a predictable pattern, and so I decided to contact Virgin Media. A technician was sent out, they checked over everything, cleaned the cables and so on. Everything should be OK. It wasn’t OK, the problem was still happening. So, again, I got in contact with Virgin Media. Another engineer was sent out; this time they discovered that my neighbours connection was dropping at the same time as mine. The problem was somewhere further down the line and a separate team would have to look at it. Weeks go by and nothing happened, so I got in contact with Virgin Media again. At this point I was super frustrated because I couldn’t seem to get the agent to understand that I’d already had someone come out and that the problem was further down the line. They insisted on asking me basic questions about my set up and sending “strong signals” that should fix it. I decided to complain; after which they did send a team out to fix the problem. The fix lasted for a week or so before the connection started dropping again. I have since had three more engineers out. Cables replaced, cables cleaned. One of the engineers checked our neighbours connection again and found that theirs is still dropping out at the same time as mine. Another fault was found and supposedly fixed. Except the very next day, the same problem, my connection dropping predictably, multiple times a day. At this point I have no idea what to do. It’s affecting my work and my leisure time. I asked at what point I can be let out of my contract due to their inability to provide me with a stable connection. I was told that if the engineer thinks it’s unfixable they will put a note on my account. But they always think they've fixed it. Ahh dear. Honestly wish I’d never switched, it’s done nothing but add extra stress and frustration to my life. What do I do?
