Hub3: The route(r) of all my problems
My old, perfectly working (but overheating, allegedly) Hub3 was recently replaced with another one of the same. (received August 2nd). Since then however, I have been unable to connect any of my Google Home smart devices. Two clock displays and an outdoor cam. Of the 14 days which have elapsed, I have literally been dealing with Google Support by email on at least 10 of those days. But we're getting nowhere fast. So much so, they are now at the point of offering me a credit for the online Google Store for the inconvenience. But I digress... All of my Google smart devices were working absolutely fine and have been for years. Until now. So, my question is: Are there any changes need to be made to the default settings of my Hub3 router? I do not recall making any specific changes in the past. But I find it extremely odd and frustrating that all was well until I received this new replacement Hub3. Seems to me to be where the problem(s) lie. I tried contacting VM Support initially by chat before coming on here, but I was immediately given a phone number for the Gadget Support Team which I believe is a pay service and I have no intention of doing that. I simply want to know if there's anything obvious I need to change in the Hub3 config. Please help!? You are my last hope before I am forced to ditch all Goggle Home smart devices and replace them with alternatives. (and hope that I do not face similar issues with those). Thanks in advance.New Property - Multiple Connection Points
I have just moved into a new property and there is the standard broadband connection and then other connections on different walls that look like they went into tvs. I would like these additional connections removed so I can build furniture on these walls. How do I check that these connections can be removed and who should remove them? Anyone had a similar situation? Thank youFull fibre not showing as available at my address even though it is.
I own a townhouse in Edinburgh which has a virgin full fibre connection right outside the house. The house is split so that the basement is a separate flat. I have a virgin fibre connection to the basement but not able to request a virgin fibre connection to the main part of the house, says full fibre not available on the virgin media postcode checker? I've called customer services but no help.Address not showing on postcode checker but each my neighbours have Virgin Broadband
Hi there! I want to switch to Virgin Broadband (from my existing BT) as BT is unable to provide high speed connections. However, my address is not shown but all my neighbours are shown and many of them have it. I desperately need a high speed connection, with Virgin as my first choice. Please may someone give some guidance on this. PS: My house was split from a larger house in 2019, so has a 'A' suffixed with the door number. Could this be the reason!? I'm unable to contact anyone on the customer support number as it just asks for Virgin Account number. Thanks!Installer went above and beyond
Good morning, I just wanted to feedback on my installation yesterday, the installer went above and beyond my expectations. I am living in a flat and it was not an easy install for him, had to go through my windows to get the cable etc. I don’t know his name and I don’t know how to pass this to his boss! His work should be recognised! Is there any admin that could help me to send this feedback trough the right person? Obviously I don’t want to share here my address.Moved home, superhub connectivity lights go out
Good morning, Firstly, we usually have our superhub in modem mode, but for the purposes of our move it has been reset to router mode. Our activation was a day later than expected, but for some reason the hub boots up and shows the WiFi light as green, the connectivity lights as green (after the initial flashing whilst connecting) and then after a few minutes both go out (totally blank). The power light stays on as white (although it’s begun to dim a little with age and now looks closer to a yellow or orange). The device has been left on all night with no change this morning. Plugging an Ethernet cable into the hub lights up the Ethernet port light for a bit before it goes out. There is a WiFi network being broadcast by the hub, but the default password and our custom one do not allow us to connect, it simply says connection failed from a phone when trying. We have tried multiple devices. Support says the hub is recognised at their side, and they can’t see any issues at all. But they overall weren’t too helpful with diagnosis or troubleshooting. Does anybody have other ideas as to what could be the problem or a solution? I attach a photo of the front and rear of the hub for reference.VM Cable needs to be buried can someone help? (Not a VM customer)
I moved into my property in bristol, UK and have discovered virgin media cable above ground in my front garden exposed i know its VM as open reach came to bury it as we thought it was ours. However they have found it is not theirs. I'm not a VM customer but this needs sorting out as I cant do my gardening without fear of cutting it. I tried contacting VM directly through phone and got through to commercial support some how and they couldn't help.Moving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you Matthew
