Rough price on moving a pavement cable?
Our fenceposts have never aligned with the boundary between our house and the neighbours. It's not been a problem until now, but the neighbour is doing a different type of fence and insists we need the fencepost moving to the actual boundary line, which is very close to where this cable comes out of the ground. The cable goes through the hole in the gravel board, into the neighbours yard (inside a green tube), so the only digging up needed would be the bit shown in the pic. Has anyone got any idea how much it will cost to move this cable about 30cm in any direction? And roughly how long it took for the workmen to arrive? I'm not a VM customer, never have been, but the neighbour is.Address not listed or serviceable but exchange box is just next to my home
Please help! Hello I am in the same frustrating situation all my neighbours on the other side of our street are listed and already have virgin. However when I input my postcode into the website my address isn't listed. There's a grey virgin media branded box installed just next to my house (only several meters away!) It shoule be easy to get a wire from the grey box to my house. You can hide it under the leaves, isn't ? Thank you.Moving Router to another room
Hi, i have recently signed up after moving home and wanted to have the router installed upstairs where it could be used via ethernet to make full use of the gigabit bundle i have signed up for. Unfortunately when signing up i was told there was no longer an option to have a technician come to install the router. Is it still possible to have someone come out and move the router? The wifi speeds are very low in most of the rest of the house and even a powerline adapter hasn't helped much. Any help with this would be appreciated as the bundle isn't really worth the cost as is.Desperate for Support – Ongoing Virgin Media Availability Issue (##, N4 4RP)
Hi There, I hope you're doing well. I’m reaching out because I’ve truly run out of options and feel quite frustrated after waiting over three years for Virgin Media service. Strangely, your website shows availability at flat b, which is just one floor below me in the same building. Although they are not currently using the service, they are eligible—yet I'm repeatedly told that my flat is "nit serviceable" with no clear reason or resolution. I've contacted support multiple times, but I feel like no one genuinely cares or takes ownership of this issue. I'm writing to you out of sheer desperation—because no one seems willing to investigate or offer a proper explanation, and I’ve been left completely in the dark. I understand you're busy, but I’d really appreciate it if you could take a moment to help me escalate this internally, or connect me with someone in the technical or infrastructure team who can shed light on this situation. Thank you so much for your time and understanding. Kind regards, [Mod - title edited to remove personal information]Virgin install - solid green light
I’ve just had Virgin installed (hub5x) and I have a solid green light. The engineer did his best but left saying it will hopefully turn white soon. He will keep me updated and I have his contact details so can contact him directly too. He was really helpful actually. It’s not like he fled and left me to it. Can anyone shed any light on the solid green light situation? Many thanksHub4 connection and can’t speak to anyone. Hung up on 3 times by the robot 🤷♂️
Anyone have connection issues in the Preston area this morning? We have our alarm connected over WiFi and as it’s died in the night now have no easy way to disarm it. Rang virgin 3 times and been hung up on saying they’ve sent a text but yet no text received and can’t get to a human! Anyone any ideas on how to get hold of a person at virgin media? Worst customer experience ever!Poor internet connection when camera connected to network
Hi all, I am using a Hub 5 in modem mode. The modem is connected to a Unifi dream router, this in turn is connected to a switch and a camera is connected to that powered by poe. Now the problem is, I've noticed over the past couple of weeks that the camera although permanently online switches between a Excellent and Poor connection experience. I've tried the following things with no joy: plugging the camera directly into the router I've replaced cables I've removed custom firewall rules I've tried hard resetting the camera I've rebooted the router Given the camera fixed IP address The unifi network health during this time looks fine, nothing untoward. I then turned my focus on the modem and have been examining the Network logs. I've noticed these critical entries over the past few days. Do these mean anything to anyone? Any help would be greatly appreciated. 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; BenNew address not on Virgin Postcode Checker
Hello All I am about to move address and have been with Virgin for years. The new address does not exist on Virgin Medias check my availability function. Normally even if you can't get Virgin media your address still appears on the system which is where I think the issue lies. Had a look around the street and it looks like there are fibre lines laid down. There are around 100 addresses on the street in question and for some reason house numbers 1 - 21 (missing 22) 23 randomly 37 appear on the address checker and all have virgin media services available. 37 is less than 6 meters across the road from the address I am moving to. The estate is not a new build estate. It's been there for 30 years and I find it difficult to believe that when installing the fibre lines they just stopped halfway up the street. I have tried to contact customer service and all they did was try to cancel my account without actually listening to what the issue was and the question I was asking. If there is an admin or advisor or anyone who has had the same problem and had it resolved or at least looked at that can give any info I would greatly appreciate it.
New Connection to existing building - adjacent properties are already connected
Trying to get a connection to an existing building but can't get through to the correct teams. 2 storey building with 6 flats, ~15 years old, perhaps 5-10 meters from the main road where existing properties are connected on either side. Assuming the fact it's set back meant it was missed during the main rollout. Currently the availability tracker shows all properties in the area available apart from ours. Any help would be appreciated if it's the expansion or engineering team I need to speak to.
