Poor internet connection when camera connected to network
Hi all, I am using a Hub 5 in modem mode. The modem is connected to a Unifi dream router, this in turn is connected to a switch and a camera is connected to that powered by poe. Now the problem is, I've noticed over the past couple of weeks that the camera although permanently online switches between a Excellent and Poor connection experience. I've tried the following things with no joy: plugging the camera directly into the router I've replaced cables I've removed custom firewall rules I've tried hard resetting the camera I've rebooted the router Given the camera fixed IP address The unifi network health during this time looks fine, nothing untoward. I then turned my focus on the modem and have been examining the Network logs. I've noticed these critical entries over the past few days. Do these mean anything to anyone? Any help would be greatly appreciated. 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=9c:24:72:4c:4f:83;CMTS-MAC=00:01:5c:83:84:51;CM-QOS=1.1;CM-VER=3.1; BenNew address not on Virgin Postcode Checker
Hello All I am about to move address and have been with Virgin for years. The new address does not exist on Virgin Medias check my availability function. Normally even if you can't get Virgin media your address still appears on the system which is where I think the issue lies. Had a look around the street and it looks like there are fibre lines laid down. There are around 100 addresses on the street in question and for some reason house numbers 1 - 21 (missing 22) 23 randomly 37 appear on the address checker and all have virgin media services available. 37 is less than 6 meters across the road from the address I am moving to. The estate is not a new build estate. It's been there for 30 years and I find it difficult to believe that when installing the fibre lines they just stopped halfway up the street. I have tried to contact customer service and all they did was try to cancel my account without actually listening to what the issue was and the question I was asking. If there is an admin or advisor or anyone who has had the same problem and had it resolved or at least looked at that can give any info I would greatly appreciate it.