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Ken_on_VM's avatar
Ken_on_VM
Joining in
4 days ago

Installation at SN67NH at a standstill

Hi

Our installation started on Friday, but due to a 'registration' server failure, the installation was stopped 'until later'. The engineer said that they would call back later and confirmed phone numbers, however, they never called back.

I have tried to find out when we might get our job completed, but the various routes open to me to make contact and get answers just seem to go in circles.

Is it possible to just talk to someone and find out what's happening? It seems like such a simple thing, but there really doesn't seem to be a mechanism to make actual contact with the people that might know what's happening.

It's not a good sign, is it?

Cheers, Ken

complaint
Connection
delivery
installation
new customer

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    18 hours ago

    Hi Ken_on_VM,

    Thanks for your post and welcome to our community. 

    We're very sorry to hear there has been a delay with the installation. 

    Have you been successfully installed since posting?

    Or do you still require some support with this?

    Please pop back to us when you can.

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    18 hours ago

    Virginmedia installations are notorious for delays. Keep a record of the broken promises to make sure you get the correct compensation. 

    VM make it very difficult for you to speak to humans. It's cheaper for them to leave you waiting on the phone, or dealing with a computer.