Pre Install Work Timeline
Hi, new customer here, signed up on 30th Aug, with a planned install date of 16th October, which is now 9 days away.. the track your order page says that because I haven’t had VM before that a pre-install engineer visit will be required and I would be contacted within the 14 days prior to the installation date, but nothing has happened yet, and nobody has contacted me. Is this something to be concerned about? Will the installation still go ahead on the 16th October as I have booked the day off work to be at home.A weird one: no online radio
Hi all. I have a really weird issue. Since maybe 2 months ago I am unable to listen to any online radio. Doesn't matter if its an app on my phone or website on my PC or any of my Google devices. It starts playing and after a 1-2 minutes it starts to buffer and stays like that unless I restart the stream/app, then it plays for another 1-2 minutes. Youtube and Spotify work without issues. The only solution I have is to use VPN on my PC but that doesn't help with my Google devices. Does anyone have any suggestions? I'm on 1Gig connection with Hub5 ThanksIntermittent Signal In Area - High Ping and Jitter issues for over a month and a half.
Title says it all. I've been experiencing high ping and jitter issues with my broadband since the backend of August and have had numerous engineer visits that have not resolved the issue whatsoever. I've had a new Hub, I've had a Booster added to the house to help improve signal etc. Nothing has changed. Bearing in mind, I've been with Virgin since April and up until the end of August, everything was working perfectly fine with no issues. When I check the status in the area, it just says intermittent signal, but it's said this for the past two months. I'm at my wits end, cause I'm effectively paying for a service that doesn't work and I'm seriously thinking of just stopping the contract and switching provider. Would appreciate some help to save me the hassle of switching over!
Moving Hub
I would like to move my hub to the opposite side of my living room. It is currently about 3 meters away from the cable entry point. I would like to move it next to the entry point so just need to get a short cable to replace the long cable that was originally installed. Can I purchase a new short cable for this ?
Frequent "Sorry for your network issues" texts from VM
Following some pixelation issues around noon on Sunday 21 September I rebooted my VM TV box and all was fine. I immediately checked status of TV and broadband online and there was a known problem in my area. I have had no problems at all since then with any service, speed, signal strength etc but have received texts daily from VM all this week. They either say sorry for issues and we are monitoring your connection for 24 hours or it has been monitored and your connection should be fine now. Yesterday the text said a fault had been identified (I don't have any faults) and I need to book an engineer. Today it was back to sorry for issues and we will be monitoring your connection for 24 hours. How do I stop these? Seems pointless booking an engineer and maybe getting charged as there is no problem.I got a new hub yesterday
I got a new hub delivered yesterday. I was told it just needed plugged in and it would be ready to go. It’s been flashing green all night so I called virgin media to help. Put on and off hold. I would just like an engineer to come out and look at it. But the man on the phone is just asking me to reset it, turn it off and on. There is no option to book an engineer on the app or on the phone! Everything is automated. Is there a separate number I can call to book an engineer?
