Moving to address that already has Virgin Media Broadband
Hi, I'm looking to start a Virgin Media Broadband subscription for a flat that I've purchased and am moving into on 6th August once the sale has completed. I don't currently have a Virgin Media subscription and never have, but when I go to purchase it says "As a Virgin Media account already exists here, we may need to delay sending your kit for a few days while we settle this account." My question is, if I place an order now, will the current owners of the property have their account terminated immediately, or will it be terminated on 6th August when I move in and will my service begin on this date? I obviously don't want to leave them without internet until the date of my move! I'd like for my broadband subscription to start immediately on 6th August as I'll need it for work, but not sure if it's best for me to order now, or to ask the current occupants to terminate their subscription and order once they've had their subscription cancelled. Also the price of the Gig1 service has randomly increased by £5/month since yesterday, there was no mention of a specific sale happening at the time, so do Virgin just randomly change prices on a daily basis? It was £30.99/month two days ago, then £29.99/month yesterday, and now it's up to £34.99/month. Thanks!No broadband for two weeks.
My broadband went down 2 weeks today, my hub 3 is constantly flashing green. There has now been two scheduled maintenances with zero fixes. I’ve spoken to an engineer who was doing work in the area, he told me the issue has been fixed on my road and if I was having any more issues to contact customer support and book a engineer to fix whatever issue I was having. I called and after a lengthy conversation of pre written answers I was then informed that I would not be able to book an engineer due to an outage in my area. This outage is listed as an intermittent issue and every time it reaches the estimated fix time it is pushed back a couple of days. Which means I am unable to book an engineer. I feel like I’m in an endless cycle of waiting for this outage to be fixed so I can book an engineer but the time keeps getting delayed over and over again.Intermittent Signal in my area
For about a week now I have been experiencing frequent drop outs and speeds well below what is “guaranteed” by the gig1 fill fibre package and hub 5x. I called virgin media and was told they detect no issue, yet the problem has persisted. This WiFi package was only installed about 3 weeks ago and for 1 week it is has been dropping out. DH9 post codeOther homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginOrdered a self-install kit and found no Virgin Wall Socket
Hi, I recently ordered a self-install kit for my home. It was recommended by the system, so I thought there should be a socket. However, I spent 3 hours at home looking for the Virgin Wall Socket. But I couldn't find it. So can you please help me with this? Thank you.Hub 3.0 Solid Red Light
Hi all, I think this is a fairly common issue but my Hub 3 router (in modem mode) has had a solid red status light now for a few weeks but I hadn't noticed any issues so not bothered about it. However, yesterday and this evening I have noticed WiFi issues from the WiFi router connected. If have checked the WiFi device (TP Link X55) and that all appears fine. Yesterday it was down to sub 1MB though. I have tried the turn off and on again approach and tried resetting but the red light persists. Anyone have any other options? Thanks all.Broadband Dropouts - slow speed– SYNC Timing Errors
I’m experiencing ongoing broadband dropouts that closely resemble the issues described in the following community threads: Broadband connection keeps dropping SYNC Timing Synchronization failure – Loss of Sync My Virgin Media Hub is currently operating in modem mode, and I’m using an ASUS GT-AX11000 router to manage my home network. The dropouts affect both Wi-Fi and wired (LAN) devices, including critical appliances connected directly to the router. Symptoms include: Sudden and repeated loss of internet connectivity across all devices Devices remain connected to the router but lose access to the internet Dropouts occur randomly, sometimes multiple times per day Router logs show normal operation, suggesting the issue is upstream Given the similarity to the SYNC Timing Synchronization failures described in the community posts, I suspect this may be a signal-level or infrastructure issue. I’ve already: Verified all coaxial and Ethernet connections Updated router firmware Monitored logs and confirmed no local faults Could you please: Review the line signal levels and error logs from your end Confirm whether SYNC or RCS errors are present on the hub Advise if an engineer visit is required to inspect the line or cabinet I’d appreciate your support in resolving it promptly. Modem logs: Hub 3.0 device information The information below shows current status of this Hub 3.0. Standard specification compliant : DOCSIS 3.0 Hardware version : 10 Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 0.7 37 256 qam 1 2 147000000 0.5 38 256 qam 2 3 155000000 -0.4 37 256 qam 3 4 163000000 0 37 256 qam 4 5 171000000 -0.4 37 256 qam 5 6 179000000 -0.2 37 256 qam 6 7 187000000 -0.4 37 256 qam 7 8 195000000 -1 37 256 qam 8 9 203000000 -0.2 38 256 qam 9 10 211000000 -0.5 38 256 qam 10 11 219000000 -0.2 36 256 qam 11 12 227000000 0.2 36 256 qam 12 13 235000000 -0.2 38 256 qam 13 14 243000000 -0.5 38 256 qam 14 15 347000000 1.9 38 256 qam 27 16 355000000 2 38 256 qam 28 17 363000000 1.7 38 256 qam 29 18 371000000 1.5 38 256 qam 30 19 379000000 1.7 38 256 qam 31 20 387000000 1.7 38 256 qam 32 21 395000000 1.2 38 256 qam 34 22 403000000 1.7 38 256 qam 35 23 411000000 1.2 38 256 qam 36 24 419000000 1.2 38 256 qam 37 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37 37506135 813077 2 Locked 38.6 193431 36024 3 Locked 37.6 53283 2123 4 Locked 37.6 45627 1539 5 Locked 37.6 34557 1907 6 Locked 37.6 22829 1759 7 Locked 37.3 27275 803 8 Locked 37.6 18276 570 9 Locked 38.6 13821 428 10 Locked 38.6 15725 146 11 Locked 36.6 19200 171 12 Locked 36.6 19469 95 13 Locked 38.6 13178 62 14 Locked 38.9 10716 183 15 Locked 38.6 1711 74 16 Locked 38.6 1419 28 17 Locked 38.6 2184 28 18 Locked 38.9 1868 33 19 Locked 38.6 3943 42179 20 Locked 38.6 2769 993 21 Locked 38.6 2838 40 22 Locked 38.6 1801 27 23 Locked 38.6 3640 15572 24 Locked 38.6 1144 18 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 30100000 48.5 5120 64 qam 9 2 36600034 46.8 5120 64 qam 6 3 23600000 48.3 5120 64 qam 10 4 43099997 50.3 5120 64 qam 5 5 49600000 49.8 5120 64 qam 4 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 1 0 2 ATDMA 0 0 2 0 3 ATDMA 0 0 4 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 0 0 Network Log critical SYNC Timing Synchronization failure - Loss of Sync;CM-