newapollo
Very Insightful Person
Joined 15 years ago
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Re: Recordings Buffering on Playback
When streaming recordings to either of the slave boxes I continually get buffering issues with a message to check my network settings. However, when I stream the recordings to my mobile phone, they play without an issue. Which band and signal strength is your mobile phone using when streaming to your mobile phone in the same location as the mini boxes?Re: Not Received Returns Packaging for Equipment
HI KeyserSoze85 The link that the chatbot directs you to is currently working for myself. You can also use the following link to print out your own returns label and use your own packaging. https://www.yodel.co.uk/returns/virgin After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store. Enclose a covering note with your account number and details of the returned equipment including serial numbers. Make sure you receive a tracking receipt and keep it safe. You can also return the equipment via an O2 store https://stores.o2.co.uk/Re: Cancellation problems
VMus3r You have your own thread <Here> It was moved from the chatter/natter forums where you originally posted it so that it would be noticed by the forum team. (The forum team seldom visit those forums as they are mainly used for non VM related issues/topics) It does help to avoid confusion by keeping all your posts to your own thread. That way staff have a clear paper chase of the issue and resposnses and avoids duplication. How and when did you process your cancellation request? Or did you use the OTS (One Touch Switch) process? Looking at your thread it seems that you have had multiple complaints closed down. This is normal if they are duplicate complaints and the original one hasn't passed the 28 day stage (they do try to acknowledge complaints within 48 hours of receipt and aim to resolve any your issue within 28 days.)Re: Green screen of death
The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a matter of time before it fails completely. The tivo's have now been discontinued so your tivo box should be replaced with the newer V6 box. You do need a VM broadband connection via one of VM's hubs to run the V6 box (the older tivo box has a built in modem and so doesn't need the separate broadband connection) If yhou don't have this then VM will need to send out a tech for the installation. Please note you will lose all of your recordings and series links.Re: Sky Sports Racing - "Video unavailable"
JUst checked and it's the same on my 360 box, although the greyhond 'red button' is working. The Sky Sports Racing channel on the Sky Sports app is advising that I need to get Sky Sports to watch this live Sky Sports Racing on the VM TVGO app has a frozen screen from 10:29am earlier today. There are no reports of any problems on the Sky Community forums.Re: Code CS2000
Your issues are more than likely due to a hard drive fault, however the following may also be true. Error Code CS2000 appears on the Stream box fault list as a Channel Failed Error, and advises, 'We’re currently unable to show this channel. Please check your cables, reboot and then try again. Also 1. Unplug the power cable from the Stream box 2. Leave it unplugged for one minute 3. Plug the power cable back in 4. Turn your Stream box back on That should do the trick. I suggest double checking the small white cable adaptor lead which can either be loose where it connects to the box, or fragile and very pliable if wiggled. Swapping that lead for a standard f type to standard ariel adapter may solve the channel failed errors. According to VM's error code list /CS2217 means the TV Service is temporarily unavailable, and according to /CS2518 the box is having an issue playing the program you want to watch. Have you performed the online tests indicated by those two error codes, and also rebooted the hub?
