newapollo
Very Insightful Person
Joined 16 years ago
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Re: Connection problem CS9004
There isn't a CS9004 or CS0094 error. The full list of error codes and possible solutions are shown <here> Which hub do you have and what colour are the lights? See broadband/hub-lights Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.Re: Area Reference Code????
Hi thegodparker You should receive an email each month advising of the amount due on the next billing date. The account number and area reference are shown in the "Your account" section towards the bottom of this email, as indicated by the four red X's in the screenshot below.Re: Credit Agreement Details
As indicated in my previous post, "It can take a few days before the Forum Team pick up your post." (Sorry but the forums aren't an instant messaging system) If you don't want to wait for them and instead want a quicker resolution then dial the 0345 602 4420 number and speak to the dedicated team.Re: Overpriced lies
Hi lazybiker, Depending upon your financial circumstances you may qualify for the <Essential broadband> package** with VM which would provide a low cost, low speed broadband connection Essential Broadband is £12.50 a month for a 15Mbps connection. Essential Broadband Plus is £20.00 a month for a 54Mbps connection Essential Broadband Plus with Flex is £20.00 a month for a 54Mbps connection with a one of set up fee which is currently £10 for the Flex TV box which provides over 150 TV channels. ** You need to be on either Pension Credit, Universal Credit, Income Support, Income-based Jobseeker’s Allowance, or Income-based Employment Support Allowance to be eligible for Essential broadband packages. Only the account holder receiving Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based Employment Support Allowance can apply If you do qualify for the above then since you’re already in a contract with VM they swap you over to one of the Essential broadband packages straight away and you won’t have to pay any fees or extra charges. Go to live chat using the above linked page for more details. (Click on either the Live Chat icon, or the Message Us icon) You do need popups enabled in your browser. If you transfer to an Essential broadband plan, your price won’t change whilst you are receiving any of the Benefits. Also see the section on the linked page How do I cancel? I’m no longer receiving Universal Credit, Pension Credit, Income-based Jobseeker’s Allowance or Income-based Employment Support Allowance. Contact us on live chat. You can cancel your social tariff broadband at any time, with no exit fee. Just a reminder, we must run eligibility checks every 12 months for all these deals and will let you know every time whether: You’re still eligible for social tariff broadband – You’ll continue to be charged £12.50 a month (or £20 a month for essential broadband plus). You’re no longer eligible for social tariff broadband or you’ve stopped receiving support payments – The monthly cost will increase to our standard price .Re: To Be Confirmed
Which actual box do you have that isn't connecting to the eternet? tivo, V6, 360, mini 360 or Stream? Whichever one it is (apart from the original tivo) can be connected wirelessly to the internet providing you also have broadband with VM. The method of connecting will vary depending upon the actual box, however since you've just joined the forum it seems likely that the box is either a 360. mini360 or Stream box. To connect those boxes wirelessly click on the Settings icon > System > Change connection type. From there, choose WiFi. Your box will scan for available networks. Select your home Wi-Fi network name (SSID) from the list, then carefully enter your Wi-Fi password using the on-screen keyboard. Once entered, confirm to establish the wireless connection. You can also click on WPS set up instead and click on that icon, and then also on the WPS button on your VM hub and it should connect automatically.Re: Credit Agreement Details
Hi abbythrift01, You can log in here to view your credit agreement details, payments and end date. If you're unable to log in due to forgetting your details, then let a member of the forum team know and they can send a security key reminder. It can take a few days before the forum team pick up your post, then they will need to ask security questions for you to pass DPA. Or you can contact the dedicated team on 0345 602 4420. They will be able to assist with your query and also take any payment you may wish to make.Re: How do I see my bill?
Judging from your screen shots you are opening the Help & Support link instead. What happens if you click on the hamburger icon (three horizontal bars) in the top left of the pages shown in your screenshots, which I've indicated with 3 red crosses? This should open another screen (again shown below) which allows you to access your billing etc Have you tried a different browser, or an incognito/private window, or clearing data/cookies? Or try opening the My Virgin Media app instead.
