newapollo
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Re: Some information that we need to process your order was missing
I've also done without the leading 0, but failed to get through. I'll look into contacting via WA Hi again jaywhisker You possibly failed to get through due to the time of day. It's currently 23:25 - the main call centre departments are generally open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday5Views0likes0CommentsRe: Virgin Media Data Breach
jayjay990 may be referring to the O2 mobile security flaw where O2 mobile users locations could be exposed. An Ofcom spokesperson said it was “aware that O2 has experienced a network security issue”, and is in contact with the provider to establish the scale and cause of the problem. An ICO spokesperson said that after assessing the information provided by Telefonica and remedial steps taken, “we will not be taking further action at this stage”. See https://www.theguardian.com/media/2025/may/29/virgin-media-o2-mobile-users-locations-exposed-for-two-years-in-security-flaw5Views0likes0CommentsRe: Keep Getting Emails About Outstanding Bill
Emails are sent out in batches and that particular batch was probably prepared by the billing system before your payment was made. The My VM app and My Virgin media vai the web browser aren't always updated at the same time so there can be disparities in what's shown between the two.7Views0likes0CommentsRe: TNT Sports price
Hi CTJ72, Sorry to be the bearer of bad news but the monthly subscription cost of TNT Sports on VM increased to £25 per month on Thursday 26 June 2025. The increased cost applies to new Virgin Media customers, as well as existing customers wishing to add TNT Sports. There have been a number of special offers since that increase was applied, including one at the start of the new Premier League season on 7th August when it was £5 a month for the first 3 months - see <cordbusters.co.uk/tnt-sports-virgin-media-premier-league-deal> (which also confirms the normal price point of £25) There's nothing to prevent you phoning again and haggling for a new price.21Views0likes0CommentsRe: Options
The majority of providers have annual price increases. Sky are no exception and their generally have an annual increase taking effect from your first bill after April 1st. see uswitch/sky-increasing-prices-what-consumers-can-do/ BT also increases its prices for almost all of its customers on 31st March each year, regardless of whether you are currently in-contract or out-of-contract. see uswitch.com//bt-price-hikes Have you checked to see if any offers are available within My Virgin Media again since you tried 18 days ago? The ideal time to call would be from 24th October, however I would suggest calling VM retentions again in the next few days, selecting options 1, 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) being aware of what you want and the price you are prepared to pay, and advise of them of the offers you have from Sky and other suppliers. If they won't play ball with a price or package you are happy with then give in your notice (you can always change your mind, or call back again to see if any other offers are available) they might call you back (you need to have marketing enabled within your My Virgin Media account)8Views0likes0CommentsRe: New V360 box not saving app credentials
If I reboot my 360's, or turn them off either via the on/off switch on the back, or via the mains, or if I perform a factory reset then I need to log into apps again. I generally leave my 360's on 24/7 and have no problems then with app passwords.8Views0likes0CommentsRe: WiFi issues during an evening
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level If no problems are showing then you should type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter. When the page appears click on ‘Check Router Status’ (below the log in box) and when the page appears go to Advanced Settings > Tools > Network Status. Then copy paste(don't screenshot) the information from the Downstream, Upstream, Configuration and Network logs. You could also set up a quality monitor (BQM) on /thinkbroadband.com/broadband/monitoring/quality6Views0likes0CommentsRe: Some information that we need to process your order was missing
You should be able to get through on the +4403454541111 number if you omit the leading zero - so the number to call will be +443454541111 You can also contact VM via WhatsApp on +44 7803 089 684 Or you can contact VM on Social Media by either messaging Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia17Views0likes2CommentsRe: Error code CS2214
Losing station icons in the EPG is generally the result of the box having lost it's broadband connection. It usually results in a lot of TBA's (To be announced) showing within the guide too. I suggest trying a factory reset again before your box is swapped out for another box. When performing a factory reset you are given two options - Keep Recordings Format Disk You should always select Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up.10Views0likes0CommentsRe: cannot view recordings Code CS2214
CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection. Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub at the same time so they can make the handshake again. Although the playback failure is probably due to a hard drive issue since pausing a live program has problems. You could try a factory reset although the issue will probably occur again in which case then your box will need swapping out. To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options Keep Recordings Format Disk Normally I would suggest choosing Keep Recordings, which means you won't lose your recordings, and any planned recordings, but if you have lost all recordings then choose the Format Disk option.2Views0likes0Comments