newapollo
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Re: Outstanding balance email sent before next scheduled direct debit date
Forum Staff have posted on today's main thread <here> re the outstanding balance emails (copy pasted below) Hi all, Thanks for taking the time to contact us today regarding the email received. We're aware of the issue and this has been investigated by the team today. We can now advise that we've determined this to be an error. We apologise for any concern caused. If your payments are up to date, please disregard the email. If you'd like us to check the account for you, we're happy to do so, please just let us know here. We apologise again for any concern or inconvenience caused.Re: Outstanding balance email sent before next scheduled direct debit date
I received the same email, VM is this a spam email due to the data incident Hi Kcg22, What data incident are you referring to? I suggest checking My Virgin Media, via the app and by browser, as that will show the true state of the account. Judging by the number of posts on the forum today from other customers receiving the same email <this thread> it appears to be a repeat of previous billing issues such as the one <shown here> The Forum Staff/Mod team will probably make a post confirming the error.Re: Error CS2200
CS2200 is a known error which usually affects recordings and not live TV or catch up. If you do have this error then does this affect all recordings or just certain ones? If just certain ones are there any specific programs or specific channels? Do you have any problems stopping and pausing live programs, and then playing them back? If so, this would seem to indicate a hard drive problem, as pausing and playing back live TV is the same as recording a program. You say you've "done all the re booting and suggestions on the forum". Did these suggestions include a factory reset? If so which factory reset method did you perform?Re: Cancelled via one touch - virgin still billing me
When was the last bill date you received from VM, and what billing period did it cover? Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted. You will therefore probably see charges that go beyond your disconnection date normally because your cancellation date takes effect mid billing cycle. Once your services are fully disconnected VM recalculate what you’ve used (possible landline phone charges, PPV charges, movie rentals etc) and send an adjusted final bill detailing any credits you may have for the services you haven't used. They then refund those monies. For example my billing date is the 23rd July, but it covers the services between the 19th July and 18th August. So if my services were cancelled and disconnected on 26th July then I would expect to receive a revised Final Bill with credits to cover from 27th July to 18th August. If you used OTS (the One Touch Switch) process then the gaining provider (in this case Sky) are responsible for the landline and broadband switch and should send VM a "switch complete" message. If you started services with Sky on 1 November 2025 then the final closing down of the VM account is probably still in process. (It would take a few days to produce a final bill) If the OTS completed on 1st November and VM don't actually process the disconnection then Sky will be able to see what went wrong and then either re-send the "switch complete" message or trigger a manual disconnection with VM.Re: Won’t record C5 programs
Which two CH5 series are failing to record? Have you tried setting the recordings on CH5+1 as well? As per the screenshot below, have you set the programs to record using the Advanced options such as All from series 2, or New episodes only, All from series 2 only etc? If not setfor the correctseries etc then you may be failing to record your expected program episodesRe: Home Telephone Number Not Ported
We have the same problem. We moved TO VirginMedia from another provider and asked to port the landline, which we have had for 30+ years, from the other provider to VirginMedia no less than 5 times - on the original new business application form Hi DrPman, Is this for a residential or business application? If it's related to a business application then you need to contact VM Business. Unfortunately these forums are for residential customers only and the forum team don't have access to the business systems as they are two separate entities. There may be an active live messenger chat function for VM Business on the following page https://www.virginmediabusiness.co.uk/help-and-advice/ There's also a freephone number 0800 052 0800 or text support on 07480 639 012 Additionally there's an online Contact Form https://www.virginmediabusiness.co.uk/help/s/contactus-formRe: Change series link options
Depending upon the actual program you can amend them to new only, or start from series x etc. Go to Recordings and click on Recorded. Then highlight the program that has a series link so there is a red line under the title, and move the cursor to the pencil (edit) icon to the right of the delete icon, and click OK. You can then amend future recordings. Or you can delete all recordings of a program and then set it up again from scratch.Re: Existing customer, how do I get free Netflix?
If free Netflix with ads is not listed as part of your current package then you would need to recontract to one of the packages that include the free netflix with ads which are part of VM's bundles which were refreshed on October 2nd. Info below from /news.VMO2 offers more choice & flexibility New and re-contracting customers can choose from five core TV packages which have been refreshed and renamed with simple, more descriptive titles to better support households in choosing a package that is right for them. Netflix included standard: Applies to all Mega TV bundles (regardless of broadband speed) and broadband only packages that include M500 broadband or above as a primary offering. Customers who get a boosted broadband speed as a result of Volt e.g. M350 boosted to 500Mbps will not be eligible for Netflix Standard with Ads to be included within their bundle cost.Re: TV Fault
Tv box is not offline, we've been watching it all morning Hi debbiebushby Your 360 box may be showing as offline to the VM systems if it's set to Eco mode. Go to Settings > System > Standby power consumption. There are 3 options:- Fast Start, Active Start, and Eco(slow start) The first two options are best if you have a mini box and want to watch a recording on it. If you try to set a recording via the TVGo app when the 360 is in Eco mode then it won't work as the box appears to be offline to the app. It would also appear to be offline to VM so they would be unable to test for faults. I've just checked and TNT Sports1 is working fine on both of my 360 boxes. Are any other channels appearing to be offline? Have you tried rebooting your TV360 box? You can perform a quick status test of your 360 box by going to Settings > System > Diagnostics. Whenever you do appear to have problems with any of the VM equipment you should use the /check-services/ function to check for problems in your area. You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
