newapollo
Very Insightful Person
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Broadband keeps disconnecting.
Hi wilson777777, It can take 2 or 3 days for an agent to respond. Your last post asking for an agent to respond has probably pushed any possible reply/response further down the queue as the oldest ones are replied to first. If you want a quicker response then you should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) You can also contact VM via WhatsApp on 0780 3089 684 Or you can contact VM on Social Media by either messaging Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmediaRe: Installation of broadband and account
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening. They can check using your name and address. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday (It can take a couple of days for a member of the forum team to pick up your post)Re: Can’t read the menu
Hi Les112 The one power is now set to on in Settings on the 360 box, but still no differnce. You also need Simplink (HDMI-CEC) enabled in Settings > General > External Devices > HDMI Settings (I would also set HDMI Deep Colour to 4K within the same section) on your LGC4. I also have an LG C4 (OLED48C46LA) which is currently running Software Version 23.23.05 and have no problems with the menu bar on the 360 Home Screen and font, although sometimes it can be difficult to read due to the actual static image VM are showing on that screen. The actual 360 Home screen is always changing. It's a bit like the Home screen on the LG which keeps changing with different promotions and recommended content, and sometimes that screen can also be difficult to read. It may boil to the actual settings you are currently using on your LG C4. For example if you have Energy Saving turned on then the screen brightness and text is always appear darker and may be difficult to read. The screen brightness for text and images may be more manageable and clearer depending upon the Picture Mode you have set on your C4. Using the Auto Power Save mode means the images will be dimmer and text will be harder to distinguish. I would say the same applies if you have it set to Standard mode, however each of us has their own preferences and the brightness of the actual room your TV set is in, even at different times of the day can determine the mode you are using. I have mine set as Sports mode the majority of the time, although I also switch to Vivid mode for certain programs/times of the day/and equipment. (My firestick and firecube can look a little washed out depending what I'm watching and which apps I'm using until I change modes on the TV)Re: 1Gb volt but WiFi a lot less?
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level If no problems are showing then you should type 192.168.0.1 into your browser URL bar and press enter. When the page appears click on ‘Check Router Status’ (below the log in box) and when the page appears go to Advanced Settings > Tools > Network Status. Then copy paste (don't screenshot) the information from the Downstream, Upstream, and Network logs (ensure you remove the MAC addresses from the Network log). You could also set up a quality monitor (BQM) on /thinkbroadband.com/broadband/monitoring/qualityRe: LG TV connected to internet, unable to use.
Hi again, What colour lights are showing on the hub 5 and are they solid/flashing? If you haven't already done so then perform a factory reset of the hub exactly as shown below. Remove all ethernet cables from the hub 5 and then hold in the reset button for a timed 60 seconds. Leave the hub alone for around 7 or 8 minutes to allow it to fully reset and follow the normal boot sequence. Try following the instructions suggested by the online help for /tv-error-codes/cs9994/start It should check for local fault and possibly show you how to check the connections, along with also possibly arranging a tech appointment.Re: TV Go issue
I thought I might have been able to find an earlier forum post relating to issues with the Samsung Tab 6 Lite and a possible solution. <this> was the only one I could find but no solution - it fixed itself. Instead of using the app have you tried to see if you can sign into TVGo via a browser, https://virgintvgo.virginmedia.com/ and if it works then add it as a shortcut to your home screen? If using Chrome you can do this by clicking on the ellipses (3 dots) to open Chrome Settings, then click on Add to home screen and click on Install which will install the Chrome shortcut to your home screen) I've checked on gsmarena to see if there is an update for the Samsung Tab 6 Lite but can't find that model listed. There's the galaxy_tab_s6_lite_(2020) version which runs android 10, upgradable to android 13 which is possibly the one you have. There is also the galaxy_tab_s6_lite_(2022) version which runs android 12, upgradable to android 14. If you have this one then there is an android 14 update - if it won't download on your device then sammobile.com usually has the latest updates- in this instance android 14 for the 2022 version is available via https://samfw.com/firmware/SM-P613Re: Error Codes
I have problems with playing recordings and pausing live tv. CS2000 and CS2214. I have followed all the suggested steps to rectify but problem still exists. What else can be done? Which" suggested steps" have you actually tried? Have you tried a factory reset of the 360 box?. (To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options Keep Recordings Format Disk Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.)Re: Can I change channel on a box from another location?
You've posted in the V6 forum so you can use the TV Control app as long as your phone or tablet is connected to the same home network as your Mum's V6 box, however it won't work from another location. The TV Control app is available for android and ios devices. https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-control-appRe: One day into V360 and TV not working
That's great news ENMS thanks for updating the thread. The TV Power button on the top left hand side of the 360 remote will turn off your TV when you enable HDMI-CEC on your TV. I mentioned that in a previous post of mine. Some TV's have different naming conventions for HDMI-CEC. For example LG TV's call it SIMPLINK. Philips TV's call it EasyLink. Samsung TV's call it Anynet+, Sharp TV's call it AQUOS, Sony's call it Bravia, and some Toshiba's call it Regza. If you state which actual make and model of TV you have (For example LG55UR6000LJ or TCL 55C815K etc) then we should be able to find the HDMI-CEC that corresponds on your TV and turn it on so that the 360 remote can turn off yuor TV too.Re: Upgraded from V6 to 360 and new remote does nothing
Have you used the Live TV button during pairing or the TV power button? It should work by holding down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'. You can also try the following:- Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.
