newapollo
Very Insightful Person
Joined 15 years ago
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Re: Hub 5 dropout
Hi again James Some posters are having issues with the hub 5 on software version LG-RDK_11.6.2-2410.1 losing wifi connection, although I've had no problems with mine on that version. Have you actually received and set up a wifi pod yet? (You can have up to three but they are only sent out one at a time) If so have you followed the guidance on setting it up to a midpoint between the hub and where the signal is weakest? (it needs a signal to lock onto so no point placing where there is hardly any signal) Also, you need smart wifi to be turned on for the VM wifi pods to work, and the 2.4 and 5ghz channels should not be separated. The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode' Channel Optimisation must be left on The SSIDs must be the same and broadcast enabled The SSID must be password protected The Passphrases of the SSIDs must match As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.Re: V6 to 360
Hi James Both boxes need to be running on the same operating system, so both boxes would be converted to 360 at the same time. Have you tried swapping the boxes around to see if the current issues follow the box? (it may be due to the cabling and not the hard drive since you have sound and pixelation issues) You can always swap them back again. I suggest making all the recordings on the 2nd box for now since that doesn't have an issues at present, and ask VM to repair the faulty V6 box (it will probably be replaced with another working V6 box)Re: Upgrade from TiVo to Virgin media 360 - Code error M63
Which box did you have? /tv-fault/which-tv-box? You say that you've upgraded from a tivo box to a 360. tivo boxes can't be upgraded, they must be swapped out for a new 360 box. You say you've received a new 360 remote so it seems more likely that you had a V6 box which runs the tivo operating system and receives an over the air update (which formats the hard drive and thus deletes the tivo system) and installs the horizon interface which is the 360 operating system. The M63 error can sometimes (but not very often) be resolved without a tech visit. Basically the backend systems haven't been updated to show you now have a 360 box. The box is still running V6 due to a migration issue meaning the box is unable to complete the upgrade. This is due to the box either not being activated, unable to complete the update process, or the software upgrade has been started but the billing system doesn’t know which account to tie the equipment to in order to activate the box. The box needs to be connected to the internet to receive the over the air update. A few people with this error have managed to perform the update by either removing the box from the mains for five minutes and trying again, or by deleting recordings to make more space and then trying again. (The recordings are deleted anyway as part of the migration to the 360 interface) You could also try turning off the V6 at switch; then on the V6 box hold down both the standby/power button and the - (minus) button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button will turn blue, and fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update. Sometimes using the + (plus) button works instead of the minus button. If the above doesn't work then the billing system needs to tie the 360 equipment to your account in order to activate the box. The Faults team may be able to fix this, if not they will escalate it to 2nd level support to fix it over the phone by sending a new update signal. If that also fails it will need an engineer visit to change the box You can contact the Faults team by dialling 150 from a VM landline, or 0345 454 1111 from any other phone. A member of the forum team may pick this up for you in a couple of days. You can also get in touch using one of the following contact methods: WhatsApp: 0780 3089 684 Or you can contact VM on Social Media by either messaging Facebook: https://www.facebook.com/virginmedia/ Or Instagram DM (@virginmedia)Re: Difference between Ookla and Samknows/realspeed speed tests
What network card/adapter do you have in your desktop, and what speed is it negotiating at? You might also have to disable EEE settings for the network adapter. Also which ethernet port are you connecting to on your hub5x? Have you tried a different ethernet port?Re: Compensation for loss of TV service
Korrupt If you ever lose TV connection then you should be able to watch your TV channels by taking advantage of using VM's TVGo app which is available for ios and android devices (tablets and mobiles) TVGO is also available via a browser and so will work on desktop and laptop computers https://virgintvgo.virginmedia.com/ If using a desktop/laptop you should also be able to connect that to your TV via an HDMI cable.Re: Help recovering previous Landline number
Hi GMM93 You say that you placed the OTS request online. When it was placed you should have received an email/text message from the losing provider (Sky in this instance) advising of any early termination fees or the impact of the switch on any other services currently received, which would have included the landline provision. Did you receive this information from Sky? You might be lucky and still be able to reclaim the old phone number as suggested by goslow but you'll probably need to contact Sky. Info below from https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-landline You can keep your existing landline telephone number when you switch. This is known as number 'porting'. If you want to keep your number, let your new provider know. You can request to keep your old phone number for free even if you have already cancelled your previous service (as long as you request this within one month of cancelling). However, you may not be able to keep your existing landline number if you are switching landline provider at the same time as moving home.Re: MVM/O2 issues!
You can make a payment online without signing in via https://www.virginmedia.com/help/billing-and-payment/my-virgin-media/collections/make-a-payment You can also pay over the phone by calling the direct payment line 0800 064 3777. You’ll need Your Account number and area reference number which you’ll find on your bill, or by dialling 150 from a VM landline or 0345 454 1111 from any other phone.Re: Renewal difficulties
Hi Zokko Was there a renewal start date indicated on the 'confirmation' email? How did you order the renewal offer? Changes made over the phone are usually actioned immediately (unless the change also involves new equipment, in which case that won't complete until you've received and activated the new equipment, or if the renewal was a downgrade which usually takes 30 days to complete) Once you've agreed to the terms and conditions for any online renewals or regrades made through My Virgin Media or via an email offer that was sent to you, the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made. Once it's been 14 days, if the new contract hasn't been put in place, pop back and update this thread and a member of the forum team will be able check things further for youRe: Connection problem CS9004
There isn't a CS9004 or CS0094 error. The full list of error codes and possible solutions are shown <here> Which hub do you have and what colour are the lights? See broadband/hub-lights Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
