ContributionsMost RecentMost LikesSolutionsRe: Software update 5.22 Hi 1701-e I've just tested September 5 on my LGC4. It appears that the UHD and HD versions are labelled incorrectly. The UHD version plays in BT.2020. VRR Information 50.0Hz Fixed. YCBCR420 10b TM SDR The HD version plays in HLG HDR BT.2020. VRR Information 50.0Hz Fixed. YCBCR420 10b TM HLG Re: What is the proper way of installing VM services in my house agustint Taking your thread title literally - have a look at the following:- https://prod.ctassets.virginmedia.com/uploads/VM_02_Developers_Handbook_V1_67_January_2025_42c252fb6a.pdf Re: Software update 5.22 Hi again Roy, I turned off Personalisation, Tailored ads, and Advertising ID I then pressed the red button on BT Sports to see which additional matches were available, and it asked me to turn on ad sharing. I then loaded netflix and YouTube but they both loaded and played without any nagging pop ups. Re: 500Mbps dropping What speed does it show to the VM hub when using https://samknows.com/realspeed/ ? Re: Black Screen Hi Alan VM doesn't have an email app. Do you mean trying to access your email via the shortcut link in My Virgin Media? If not which app are you using? Outlook? Thunderbird? etc Can you access your VM email using webmail? https://mail.virginmedia.com/ Re: CA2004 code since engineer visit Hi Kerr616 The message should appear when you click on the envelope, however the forum has a few problems. One of which is termed, "the disappearing inbox" I have issues seeing PM's/DM's in my inbox. It appears to be empty even though it isn't. There is a workaround for the disappearing inbox - I eventually manage to get mine to appear by typing two letters such as er into the search box, and then clicking on the Settings icon in that section, and then Show Unread Only. It doesn't always work so I end up clicking on all the settings dropdowns in that section, and also on Inbox, Sent and Muted, until something works. And then fingers, eyes and legs crossed, a list of your private messages (DM's) should then hopefully appear. Re: Lores BBC One only? Have you checked the other BBC One channels to see if they are the same? There are additional BBC One streams on channels 861 (London), 862 (Scotland), 863 (Northern Ireland) and 864 (Wales) There's also possibly another alternative regional variation (only in select locations) on 858. (There's also an additional BBC2 stream on 865) Re: 360 box stuck on welcome It might have been a failed update as a few of us had our boxes updated to version 5.22 overnight. However I would have expected your screen to show an animated arrow/floppy disk icon if the update had failed, rather than cycling the Welcome screen. I can see looking at your other threads that you've had this issue for 2 years. Just to try and get that actual box working for again now (prior to getting it swapped out for a new one) I would again try the turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the standby/power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds. It might be an idea to swap the two boxes around for now so that you do have a working box downstairs where I would imagine you do the majority of your viewing (and possibly start setting up recordings on that box). Re: Software update 5.22 roy247 and Roger_Gooner It was set to "Allow" on my box Advertising ID has indeed been added under a separate heading however it might have split from being part of the Personalisation and Tailored ads settings which have been around since we first received the 360. It would need somebody still on version 5.21 to look into those settings to check and confirm Re: Unable to record series for some programmes Under Standby Power Consumption the 360 box needs to be on either Fast Start or Active Start to enable recordings to be set from the TVGo app. If it's on Eco (slow start) then the app can't see the box.