newapollo
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Re: Need to book a £25 Non-Fault Call Out for cable relocation
Alex_W77 Please see Community Update: Upcoming Downtime | Virgin Media Community - 5692886 You should call 150 (free) from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) You can also get in touch via WhatsApp: 0780 3089 684 Or contact VM on Social Media by either messaging Facebook: https://www.facebook.com/virginmedia/ or Instagram DM (@virginmedia) There is also the online chat messenger available Monday-Saturday 8am-8pm via My VM 👉 virg.in/myVM (You might need to click on the upgrade section to access the messenger and you do need to have pop ups enabled)Re: Gig 1 Fibre - Upload Speed What Should I Be Getting??
Some switches don't play nicely with 2.5Gbps. Also some switches and PC NIC's don't like Energy Efficient Ethernet. Some PC network adaptors do not auto negotiate to 2.5Gbps, so you may need to set 2.5Gbps manually in the Speed & Duplex options of the PC's NIC. Firstly try disabling EEE for the network adaptor, but you should also double check all EEE settings in device manager in case there are any additional EEE settings. My network adaptor has a few EEE settings which I have disabled:- Advanced EEE; Energy_Efficient Internet; and Green Ethernet I have EEE Max Support Speed set to 2.5Gbps Full Duplex, and also Speed & Duplex set to 2.5Gbps Full DuplexRe: Blocked website parental controls
JulieLR Yes it's via the Stream box (also the 360 box) Settings > Parental Controls > Lock Apps You need to enter the set top box PIN number which is set to either 0000 or 1234 by default. If you've told the kids the box PIN number then you'll need to set up a different one and don't tell them the new one.Re: Missing external omnibox cover
Maccaroo Since the forums are moving to a new platform and becoming read only <see here> have you tried reporting using the online form? https://www.virginmedia.com/help/reportingdamage (Select "Plastic small termination box" in the drop down box at the bottom of that page)Re: Virgin Media Start Opening FTTP Upgrade Areas to Existing UK Customers
That seems to be good news, however prospective new full fibre customers need to be aware that at present VM don't provide a landline to full fibre customers. They are also currently restricted in not being able to use their own modem since the supplied hub5x doesn't support modem mode. Hopefully at some point in the near future VM will follow the giffgaff route and provide customers with an Optical Network Terminal (ONT / ONU) from Arcadyan Technology (PB6802B-LG) as the internal kit, and one of Amazon’s Eero 6+ routers (UI features giffgaff’s branding) which work with/allow third party equipment. Also note that the TV service is provided over the internet so everything is streamed via VM's Flex/Stream box so recordings are no longer available. There have been a few posts on the giffgaff forums suggesting that current VM customers have to cease their VM services before being able to apply for and receive giffgaff broadband (giffgaff are still gradually expanding into nextfibre areas) for example <this thread>
