newapollo
Very Insightful Person
Joined 15 years ago
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Re: Wireless Router
Hi Keith, Which actual mVM hub do you have? If you have a VM hub that's older than the hub 3 then the account holder should be able to request a free upgrade due to possible security updates issues. See https://www.virginmedia.com/help/how-to/broadband/device-security-information The account holder may also be able to upgrade the hub (depending upon the speed of their package) by logging into My Virgin Media. Info below from the following page:- https://www.virginmedia.com/broadband/existing-customer-deals/hub Can I upgrade the Hub? If you currently have a Hub 3 or older model (including the Superhub 1A, 2A etc.) you’re eligible for a Hub upgrade if you order or upgrade to one of our Gig1 Fibre broadband packages. Sign in to My Virgin Media to check your existing package and upgrade your service today.3Views0likes0CommentsRe: Netflix
Does your contract state that free Netflix is included in your package? When did you apply for the MegaTV bundle? The Mega TV bundles including free Netflix Standard with Ad promotion started on October 2nd. If you ordered the package before 2nd October you wouldn't qualify for the free Netflix Standard with ads. Are you still within the 14 day cooling off period from when your services where activated to either cancel or request VM to offer you the new promotional deal? see https://news.virginmediao2.co.uk/virgin-media-o2-offers-even-more-choice-flexibility-and-entertainment-with-new-bundle-line-up/4Views0likes0CommentsRe: TV360 box replacement - moving series links
No error codes, just message, when on TV:- "Sorry, we couldn't do this for you. Please try again later" & when on Virgin Go app:- "Action not possible, your box is offline, Please turn on and try again." Hi again Kevin, When you open the TVGo app and go to Diagnostics you should find the box serial number next to the heading CPE 1 ID if you only have one 360 set top box. If you have two 360 boxes then the serial number of the second box should be listed next to CPE2 ID. The CPE ID's should match those shown on your 360 box(es) when you go to Settings > Info > About under the Virgin TV Box Serial Number at the bottom of the first screen. If the serial numbers don't match your current boxes then that would seem to confirm that either the VM systems haven't removed the old box details, or hasn't been populated with the new box details. Have you tried signing out of the TVGo app on all devices? If not do so, and then if you have the app on any android and/or ios devices delete the cache and data and then uninstall the app. Then reboot the device before reinstalling the app. Yhay shoudl clear out any remnants of the old box from your end, then if it doesn't cure the issue it's up to VM's 3rd level support to clear the contents of the old box from the servers (systems) or arrange a tech to swap out for another box. If you do need another box swap try and ensure that the VM coaxial cabling is removed before the box is turned off.2Views0likes0CommentsRe: Aklamio
Did you use your friends unique sharing link or code to place your order, as your Aklamio account should have been set up at the point of ordering your VM services? Which link are you using to set up an Aklamio account? Which random page are you sent to? Have you tried a different browser?17Views0likes2CommentsRe: Has anyone had problems recording and only getting half the program?
As I expected, even though the EPG showed that both parts would be recorded, only the first part actually recorded due to the break in the movie for Good News from GREAT! The 360 treat it as two separate programs, so both parts need recording individually.3Views0likes0CommentsRe: TV360 box replacement - moving series links
Hi Kevin, Sorry to see the issues you are having. It's possible that VM's backend systems haven't updated yet with details of your new box. The Horizon 360 boxes are on a server based system. Even though series links and links to recordings are held on the boxes hard drive the master list is held on the server and is attached to the recording box location. The server has to update with the new box information in order to clear the list, so it may still be showing the old boxes recordings and series links. A previous forum post (which unfortunately I can't link to as it's been archived) indicated that the '(phantom recordings and) series links' which you appear to have arise if the original box hasn't been turned off before being swapped out for the replacement box. When this has happened it's either taken another box swap or third line support to clear the contents of the old box from the servers (systems).7Views0likes0CommentsRe: No netflix activation link
Hi philhughes1984 When you say that you joined on Thursday, do you mean that was the day your broadband and TV was ordered, or the date it was installed and activated? The Mega TV with Sky Sports HD Collection including Netflix Standard with Ad promotion started on October 2nd. If you ordered the package before 2nd October you wouldn't qualify for the free Netflix Standard with ads, you would also probably have received the Sky Sports Collection in SD as prior to that date there was generally an additional charge of £7 per month for the Sky Sports in HD (If that's the case I suggest taking advantage of the 14 day cooling off period to either cancel or get VM to offer you the new promotional deal). see https://news.virginmediao2.co.uk/virgin-media-o2-offers-even-more-choice-flexibility-and-entertainment-with-new-bundle-line-up/18Views0likes0Comments