newapollo
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Joined 15 years ago
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Re: Some channels unwatchable pixelation!?!
Hi Dig-fire, Which Sky channnels are unwatchable- freezing, pixelated, and have stuttering sound? You posted at 5:56pm on Saturday 26th June, so unless you're talking about BBC3 and BBC4 being unwatchable yesterday and previously then there's possibly something else wrong as those channels don't start broadcasting until 7pm. Did you try phoning the automated Service Status number on 0800 561 0061? This often gives details of more local issues down to postcode level. Have you checked all of your internal cabling is free from kinks and firmly plugged in? I suggest removing the white coaxial cable from the 360 box and then firmly pushing it back into place. The correct palce to report faults is by dialling 150 from a VM landline or 0345 454 1111 from any other phone and selecting option 2 (faults) It can take a couple of days for forum staff to pick up your thread.Re: More failed Virgin kit.
Hi Malmar, What message or error code is showing on the frozen screen? Please send a screenshot/photo if it's easier. Did you remove the red tab from the back of the new 360 remote control? (removing that plastic tab allows the remote batteries to touch the metal contact inside the remote so it starts working)Re: Help remote control 360
Hi Zoe2016 I take it you've tried new batteries? Please try the following. Hold down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'. If that fails you can also try the following:- Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful. If the above don't work then go to the following page and sign into My Virgin Media, hopefully that will place your order for a replacement remote. https://www.virginmedia.com/help/check/status/order-remote/unauthenticated In the meantime you should be able to download and use the TVGO app as a temporary remoteRe: 360 box stuck on welcome screen.
Hi again dianne383 Don't reply to my post here just now as that will probably push you further down the queue but just wait and your thread should be picked up either later today or tomorrow by a member of the forum team and they will be able to help. Reply when they respond to the thread.Re: Unable to complete SSO sign up for new VM account
Hi profstevewill Regarding your expanded query on the thread I linked to, 'The reason I want to get to my account online is to check that my order is correct, as I haven't had email confirmation and I can't face another 3 hours on the 'phone going between advisers!' Have you spoken to the pre-installs team on 0800 052 1734 and ask them to check your order to ensure everything (including the email address) is correct, and that's it's progressing as intended? They should be able to check by using your full postal address. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
