QuickStart, set up and connections
Installing and configuring your kit
3601 PostsActivity in Broadband
Cannot access webmail
I have this same problem only I am using windows 11 and new outlook. Helpline have been totally useless, gadget help also useless, i cannot even access webmail, and my email address is how i communicate with my disabled son's consultants, continuing ...
What is happening to Virgin Media???
I set up an account early last year. A confirmed install date was made for the middle of March. It wasn't installed until the 26th October! They did the external work on the wrong house and kept trying to do the internal work even though the external...
Router relocation
Hi, I need my router relocated to improve reception in the house. Please could someone from VM get in touch so that this can be arranged? CheersMartin
Critical Errors - ‘No Ranging Response received - T3 time-out‘
Hi,My home Wi-Fi signal keeps dropping intermittently.I work from home, and I got disconnected from a Microsoft Teams call 3 times. This is a lot as the call was only about 30 minutes in total. When I am disconnected from the Wi-Fi, I get a 'No inter...
Virgin IP address black listed
After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...
Difficulty to order a Wifi Pod
I am finishing to do a roof conversion to my flat to have two bedrooms for my children. The wifi is very weak or inexistant in that part of the flat and I asked Virgin to order a wifi pod. This costs £8/ month, I am happy to pay for this on top of my...
Old email account needs disabling
I terminated my virginmedia account many months ago. However, the email account remains active and has been hacked. I expected the email account to be disabled. How do I disable the email account when I no longer have access to my old virginmedia a...
Email Outlook Express
Hi, I have been using Outlook Express on Windows XP to recieve my emails. On the 16th April 2024 I was unable to receive them on any of my accounts. Have the settings changed?The error is Your server has unexpectedly terminated the connection. Possib...
No Wifi since 23rd Apr, keeps pushing back fix date!
No wifi since Tuesday 23rd Aprl, I work from home so this is hell to deal with.contacted virgin and was told a fix date 25th April, and then each day the fix date got push further down the week. Now the fix date is 29th April?! It’s very obvious Virg...
Resolved! Credit rating ruined - please help!
Hi community Can anyone give any new/updated advice on how to get Virgin Media to remove “late” payments from your credit report? We have a common story to many others - we cancelled our accountand direct debit in January, they claimed we didn’t, we ...
