QuickStart, set up and connections
Installing and configuring your kit
4728 PostsActivity in Broadband
New customer
Hi,I placed an order on 08th June 2023 for broadband. While placing order online they told me I am eligible for quick start self setup and suggested me delivery date 12th June 2023. Same evening I got an email from virgin media web team telling me th...
WIX Domain/website issue
I recently purchased a premium account to host my business website. I had my domain hosted by Google but because I was building a site via Wix, I decided to transfer my domain to it so that it was all in one place.Since then, the website has not been...
Whats channel optimisation?
What does it do and do you guys have it on or off? I’ve got a hub 5 been a week now and in a day I have to reboot soo much times because it stops working or starts running slow and I’m paying for 1 gig .
Resolved! M600 - speed query
Is the Broadband package I am on, my ethernet speed is slower than my wifi speed on my phone, on test today wired Ethernet speed was 265.92 Mb/s on my laptop and phone wifi speed 275 Mb/s. Should my ethernet speed be higher and should my Hub be outpu...
Hub 3.0 losing lists
For as long as I've had it, the hub loses the reserved IP list every time it is rebooted. I got around that by assigning static IPs, but the MAC filter list seemed immune, yet it does lose the Mac list too, randomly, when the box restarts by remote V...
Hub 5 crashes from RTSP stream
Since the hub 4 to hub 5 swap I've began experiencing a fault which takes the entire internet down.At first it was difficult to identify the cause. From my personal usage, it occurred when playing the game VRChat and I assumed that it was related to ...
Disconnecting
Hi, we've had issues with the box a while now and rang up and stated the router keeps disconnecting and dropping service, we've been told that there are issues and then there isn't. Today sin e morning until now, its been disconnecting nearly every 5...
Maintenance of our boundary wall , we need Virgin cabinet temporary moved.
We require to carry out maintenance on our boundary wall and require access . The cabinet is situated on a public pathway in front of our wall but we need access to regroup the brick work . How do we go about this . I would assume that it is Virgin M...
Outside Cable Box Cover Missing
Hi,The outside Virgin Media cable box/cover has come off and is missing. I am concerned about the rain and other conditions. I couldn't find anywhere on the Virgin Media help site or app to request a replacement box. Could you please guide me on how ...
Intermittent dropouts since June 2022 when we upgraded to 1gb Broadband
Hi forumsWe use to have the M350 on the Hub 3 for over a year. This was fine we had no issues with this. only the one off area down issue but everything worked. WiFi was fine all around the house.In June we done an upgrade to the Ultimate Volt bundle...
