Broadband
cancel
Showing results for 
Search instead for 
Did you mean: 

Browse the Community

Speed

We like it fast

1001 Posts

Gaming Support

Get support for online gaming setup and connection issues

272 Posts

Email

For all Virgin Media Mail questions.

3058 Posts

Activity in Broadband

Resolved! Upload speed suddenly drops

As the title says we will have perfect upload speeds (40-50mbps) then it suddenly dips to anywhere below 2mbps usually between 6pm and 8pm and renders me unable to live stream. We had this issue for a few months last year and it suddenly fixed itself...

Resolved! Boosters not connecting to hub

Right so here we go again having issues with the hub just received a wifi booster tried to use the app but it can't find the hub been like this for weeks now I reset hub reinstall app but no joy so now to got two boosters that won't connect to hub th...

Alanb2 by On our wavelength
  • 164 Views
  • 4 replies
  • 0 kudos

How can I get my faulty Hub 3 replaced?

Got back from holiday to find that all the wired Ethernet ports on my Hub 3 have stopped working, which is catastrophic as I normally run in modem-only mode with a better router and separate Wi-Fi access point. Reported the fault but got fobbed off b...

Broadband pre intall

Hi after some advice I have my installation set for next week in the property I’m moving into but I need a pre install doing according to and email the only issue I have is i don’t get the keys until the day before my installation and would need to g...

Scarzy87 by Just joined
  • 46 Views
  • 1 replies
  • 0 kudos

New Router/hub request please

I have been getting a lot of intermittent connection lately and was going to get an engineer to come but I think it is the hub as am still on the hub 3. It seems to be fine for a week then if not turned on and off again it builds up loads of errors. ...

Poor comms during loss of service

Coinciding with a letter notifying of an above inflation price rise just a few days prior, we recently experienced a full loss of internet - and a shocking lack of communication from VM.We noticed internet access had gone down in the early hours of T...

PVJ by Tuning in
  • 49 Views
  • 2 replies
  • 0 kudos

Narrow Broadband Width

Hi,When I use Zoom (I teach using Zoom) both myself and Clients are seeing messages about me having Narrow Broadband Width and this can make images intermittently stutter and stop.  I do use a booster between my Hub which is downstairs and my Studio ...

How do I order booster pod?

Recently become a new, broadband customer, although there has been a few issues along the way with intermittent Wi-Fi. Most of the problem is solved now and we have had one booster pod delivered which works well. However we have very poor Internet in...