Broadband

Intermittent Internet, droppouts, signal strength issues

Hiya,That last 10 days I've had internet issues and dropouts. Streaming TV/Film pauses, games disconnect, discord lags and drops, websites delay.I am ethernet checking.Modem mode.Wired household.Checking the router section I can see these types of is...

High T3 Time outs

Hub 5 with 1gig.Whilst checking why my laptop wasn't showing as connected on the Hub 5 web page, I noticed that between 24-07-2024 02:45:43 - 24-07-2024 02:45:43 on the network logs I had over 1000 T3 timeouts on channels 2-3-4. 3.0 Upstream channel...

Can I get my equipment moved from downstairs to upstairs?

I have just got virgin broadband but the router is setup downstairs ideally I'd like it the other side of the house upstairs instead is it possible to virgin to move this for a fee?

Resolved! Red light on Virgin Media Hub

hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I h...

How do I reset my public IP?

Hey there,I'm wondering how I can change my public IP with my virgin media router, I have the "Hub 3". I've seen other posts, and some say turn it off for 15 minutes, some say you can't, I'm not sure.I do not have a separate modem, so I can't go into...

Hub 5 timer

Is it possible to set a time for internet to come on/off for kids?

Resolved! Broadband cable into house on top of soil needs removing

Hi the wire going into the house is just laying on top of the soil. It also goes through a wall on the edge of the property which is going to be knocked down soon. Can someone arrange to get this wire removed please? Thanks

Upgraded to 1gig but refused hub 5

So i upgraded to 1gig and wanted to take advantage of the wifi 6 but VM has refused to send me a Hub 5 saying my Hub 4 is good enough, Hub 4 lacks the 2.5G port to use the full speed im paying for and has no wifi 6 has anyone had any luck getting a n...

How to cancel appointment

Whilst investigating an issue a screen flashed up saying I had an appoint booked for Friday 26th July, but I never booked one. When I go back to cancel it in my account there is no appointment. Knowing how keen Virgin are to charge if you are not the...

Cannot play BBC iPlayer at all on my laptop.

When I tried to play anything from BBC iPlayer on my laptop, it says 'BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.'I am in UK and, according to 'What is my IP a...

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