QuickStart, set up and connections
Installing and configuring your kit
2721 PostsActivity in Broadband
Engineer Missed Installation Date and Time
Hi there. I ordered a broadband package on 01/12/24, paid for an appointment time for an engineer to come and install in our new home for 09/12/24. I chose a slot between 1PM - 6PM. Since then I have only had some preliminary contract information sen...
Missing external cable cover
During the recent storm my cover has blown away... Will VM replace or will I have to buy a new one. EBay charging £11.00
low device signal strength on Hub 5
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
Your Virgin Media Mail account is currently unavailable
I've been trying for the past few days. I cannot get access to mail. I changed the password. Still no access. What do I have to do to see my mail?
Lost email password help needed
Hi, I've been a customer of VM for many years and have an ntlworld.com main email address and a secondary ntlworld.com one for my wife.Before Virgin I was with Demon but due to loosing all my email contacts when I changed to Virgin I now rent a Domai...
New Broadband install and still no packages, engineer visit and No CS
My new install was to go ahead on 5 Dec 2024. There was no delivery. Got a msg later with no dates. This was rearranged for 2 Jan with no tracking. Contacted VM to find out and it was rearranged and promised for 6 Dec 24 by Pre- install team as they ...
Resolved! Delivery Delays, Headaches + Feeling in the Dark
To summarise my own frustrating experience and echo that of some others on here:I originally placed my order 29th November. Taking my order and payment details was silky smooth, Virgin were very good at this part.I received a few messages confirming ...
moving hub
My Hub is connected on a separate cable in another room to my TV box. As I want to move the Hub to the same room as my TV can it be connected to the cable box which supplies the TV box and is this a job I can do myself.
Totally unusable service : packet loss
This weekend and particularly today, totally unusable service.A simple ping test shows between 10% and 20% packet loss. Using the internet is like wading through treacle.Support, useless. When talking to people on the phone, they say there is a known...
Virgin Media Router Delivery Issue
As a new Virgin Media customer, I was expecting my router to be delivered two days via Yodel. I stayed in all day, but there was no delivery attempt, and I didn’t receive any tracking information to follow up. The email I got about the delivery didn...
