Internet keeps dropping off for a minute or so
Hello! My internet keeps dropping off throughout the day for a minute or so, both wired and wireless. Tried support and got nowhere. The issue only appeared or started occurring after I upgraded my internet package and got the superhub 5. Support noted that i have had 72 disconnects in the month of june but have been unable to resolve my very frustrating issue. Here are the info from the network log on my router.
Mod Edit: Personal information removed
| 03-07-2025 16:57:54 | notice | |
| 03-07-2025 16:54:06 | notice | |
| 03-07-2025 09:12:35 | error | |
| 03-07-2025 02:37:41 | critical | |
| 02-07-2025 21:00:50 | notice | |
| 02-07-2025 20:58:34 | notice | |
| 02-07-2025 20:27:10 | notice | |
| 02-07-2025 20:20:27 | notice | |
| 02-07-2025 19:31:58 | notice | |
| 02-07-2025 19:29:09 | notice | |
| 02-07-2025 19:19:49 | notice | |
| 02-07-2025 19:11:39 | notice | |
| 02-07-2025 19:09:32 | notice | |
| 02-07-2025 19:08:21 | notice | |
| 02-07-2025 19:06:22 | notice | |
| 02-07-2025 19:01:56 | notice | |
| 02-07-2025 19:01:18 | notice | |
| 02-07-2025 19:00:48 | notice | |
| 02-07-2025 18:58:01 | notice | |
| 02-07-2025 18:40:15 | notice | |
| 02-07-2025 18:04:36 | notice | |
| 02-07-2025 18:03:21 | notice | |
| 02-07-2025 18:01:14 | notice | |
| 02-07-2025 18:00:19 | notice | |
| 02-07-2025 04:48:28 | notice | |
| 02-07-2025 04:44:36 | notice | |
| 02-07-2025 04:43:27 | notice | |
| 02-07-2025 04:41:39 | notice | |
| 02-07-2025 04:38:32 | notice | |
| 02-07-2025 04:34:29 | notice | |
| 02-07-2025 04:24:26 | notice | |
| 02-07-2025 04:12:03 | notice |
any other information needed please let me know and hopefully i can get my internet working properly again. Thanks!
