Forum Discussion

binime's avatar
binime
Settling in
22 days ago

Internet keeps dropping off for a minute or so

Hello! My internet keeps dropping off throughout the day for a minute or so, both wired and wireless. Tried support and got nowhere. The issue only appeared or started occurring after I upgraded my internet package and got the superhub 5. Support noted that i have had 72 disconnects in the month of june but have been unable to resolve my very frustrating issue. Here are the info from the network log on my router.

Mod Edit: Personal information removed 

03-07-2025 16:57:54notice 
03-07-2025 16:54:06notice 
03-07-2025 09:12:35error 
03-07-2025 02:37:41critical 
02-07-2025 21:00:50notice 
02-07-2025 20:58:34notice 
02-07-2025 20:27:10notice 
02-07-2025 20:20:27notice 
02-07-2025 19:31:58notice 
02-07-2025 19:29:09notice 
02-07-2025 19:19:49notice 
02-07-2025 19:11:39notice 
02-07-2025 19:09:32notice 
02-07-2025 19:08:21notice 
02-07-2025 19:06:22notice 
02-07-2025 19:01:56notice 
02-07-2025 19:01:18notice 
02-07-2025 19:00:48notice 
02-07-2025 18:58:01notice 
02-07-2025 18:40:15notice 
02-07-2025 18:04:36notice 
02-07-2025 18:03:21notice 
02-07-2025 18:01:14notice 
02-07-2025 18:00:19notice 
02-07-2025 04:48:28notice 
02-07-2025 04:44:36notice 
02-07-2025 04:43:27notice 
02-07-2025 04:41:39notice 
02-07-2025 04:38:32notice 
02-07-2025 04:34:29notice 
02-07-2025 04:24:26notice 
02-07-2025 04:12:03notice 

any other information needed please let me know and hopefully i can get my internet working properly again. Thanks!

Broadband
Connection
Hub 5
Internet
router

4 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    19 days ago

    Hi binime, 

    Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

    We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,