Trying to access email - getting Forbidden message

wheres my post gone

My post keeps getting delete.

It not offensive, whats going on

The tile you highlight is not the one for changing settings and passwords.  You need to sign into the My Virgin Media account for the email address concerned and then click on Account Settings followed by Manage Virgin Media settings.

I have been using instructions,  that what it says,  I cannot get into the account due to forbidden message.

first thing i did

OK..  update, virgin have killed old email on old pc and on phones by changing my account password,  not giving me a app password.  

I now cannot get into my emails any where,  I cannot change my password back to something secure that was given openly over chat,  because I have to give them a different email to send reset to as I have no access to old email setups because the chat "guru" was not listening and changed my main password.

Anyway, so have worked out that this is something to do with my account,  because on my sons pc,  he can access mail.virginmedia.com without issue,  log him out try the new password they gave me "Forbidden" again(same as above).

So assume my two pcs, have nothing wrong with them and its the setup of my account.

My son will try logging into his account on my pcs as a double check tomorrow...

Still waiting for someone from virgin get in touch as the phone support guy, although nice did not know what to do so escalated it.

Regards

Frank

Hi,

all sorted now.

so my sons accounts were fine on my pc, so nothing wrong with pcs or browsers

Rang virgin back next day to be told no case had been raised previous day.

Guy  said he would raise case with tech support and they would get back to me in 24 hour,  I said no, as they had already tried that.  said i want to speak to supervisor above first contact personnel,  he then magically put me onto tech support..  Virgin your customer support is terrible, you should not have to be forceful like this.

Guy  had to register a 3rd party email address to register my account to for login.  I used my gmail from my android account.

can no longer use blueyonder email as login which is not good.

apparently virgin communication still goes to blueyonder mail.

so he gave me temporary password then i reset password then i got a app password.

virgin online web browser mail working and microsoft classic outlook setup ok with app password.

All sorted now.

Thanks to those who responded to try and help.

Regards

Frank