Forum Discussion

fpmalia's avatar
fpmalia
Settling in
14 days ago

Trying to access email - getting Forbidden message

Hi, 

I am having same issues as guy above.

New Windows 11,  my windows 10 is fine.

Your not listening to him,

He cannot get a app password, because he cannot get into emails at bottom of user main login page.

https://www.virginmedia.com/myvmo2/home

because when we click 

We get

 

So we are in circle of doom,  no online explorer / edge / chrome app access,  no 3rd party app access due to you changing system to app password and not having working system,  or info anywhere on how to fix.

Regards

Frank

12 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    The tile you highlight is not the one for changing settings and passwords.  You need to sign into the My Virgin Media account for the email address concerned and then click on Account Settings followed by Manage Virgin Media settings.

  • I have been using instructions,  that what it says,  I cannot get into the account due to forbidden message.

     

    • Graham_A's avatar
      Graham_A
      Very Insightful Person

      Delete cookies relating to virgin media, close the browser and then reopen. If you still get the forbidden message then try resetting the passwords via the instructions I posted previously.

  • OK..  update, virgin have killed old email on old pc and on phones by changing my account password,  not giving me a app password.  

    I now cannot get into my emails any where,  I cannot change my password back to something secure that was given openly over chat,  because I have to give them a different email to send reset to as I have no access to old email setups because the chat "guru" was not listening and changed my main password.

    Anyway, so have worked out that this is something to do with my account,  because on my sons pc,  he can access mail.virginmedia.com without issue,  log him out try the new password they gave me "Forbidden" again(same as above).

    So assume my two pcs, have nothing wrong with them and its the setup of my account.

    My son will try logging into his account on my pcs as a double check tomorrow...

    Still waiting for someone from virgin get in touch as the phone support guy, although nice did not know what to do so escalated it.

    Regards

    Frank

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Hi fpmalia, 

      Thank you for your pose and welcome to the community. 

      We're very sorry to hear about the issue you're having with your email address and now online account. 

      We can certainly take a look into this to see what can be done to assist. 

      I will private message you now. 

      ^Martin

  • Hi,

    all sorted now.

    so my sons accounts were fine on my pc, so nothing wrong with pcs or browsers

    Rang virgin back next day to be told no case had been raised previous day.

    Guy  said he would raise case with tech support and they would get back to me in 24 hour,  I said no, as they had already tried that.  said i want to speak to supervisor above first contact personnel,  he then magically put me onto tech support..  Virgin your customer support is terrible, you should not have to be forceful like this.

    Guy  had to register a 3rd party email address to register my account to for login.  I used my gmail from my android account.

    can no longer use blueyonder email as login which is not good.

    apparently virgin communication still goes to blueyonder mail.

    so he gave me temporary password then i reset password then i got a app password.

    virgin online web browser mail working and microsoft classic outlook setup ok with app password.

    All sorted now.

    Thanks to those who responded to try and help.

    Regards

    Frank

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Thanks for the update fpmalia, and pleased to hear that this is now al sorted for you.

      I understand that you may have been speaking to one of my colleagues on this matter. 

      Do please link in with them to confirm that this has been resolved also, so they don't potentially continue to work on this matter.

      Thanks

      David_Bn