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techweb's avatar
techweb
On our wavelength
31 days ago
Solved

Superhub 3 - RED LIGHT

Hi,

Once again after 2 years of the previous being swapped, I've noticed the Superhub 3 showing the red light / overheat warning. It isn't just related to the high heat as this has been present for a few weeks prior to the recent heatwave.

I'm posting as I understand a mod will likely pick this up and contact me. Presumably it will require replacement.

Thanks...

  • David_Bn's avatar
    David_Bn
    29 days ago

    Thanks for reaching out to us techweb, and welcome back to our Community Forums!

    Do please check out the envelope in the top right hand corner for a private message from me, and I'll have this resolved as soon as possible for you.

    Thanks,

    David_Bn

4 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    29 days ago

    Thanks for reaching out to us techweb, and welcome back to our Community Forums!

    Do please check out the envelope in the top right hand corner for a private message from me, and I'll have this resolved as soon as possible for you.

    Thanks,

    David_Bn

  • Anonymous's avatar
    Anonymous
    29 days ago

    Yes it will require replacement, was this a replacement hub 3 for another hub 3?

    In which case, it’s not too surprising, the hub 3 hasn’t been manufactured for some time, any replacement will be old, probably second hand, and likely to fail in the same way fairly quickly.

    The issue is that LEDs age and when they do they tend to look redder and redder. I would expect anyone with a Hub 3 will have this situation within the next year or so.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    26 days ago

    Thanks for working with me via our private messaging function techweb, and pleased to have provisions in place to have this sorted for you.

    Do please feel free to keep the thread updated and we'll be on hand to offer more assistance if this is required for you.

    Thanks,

    David_Bn