WiFi speed expectations - 1/3 of the speed
Hi All, Just had a problem with my Hub fixed and now have a Hub 5 all working. Engineer said I wasn't getting full 1gb internet speeds but it should improve. I've just checked and I'm getting around 200 this morning, got about 330 yesterday evening. What could be the cause? Any ideas on how to fix?Hub 5 rebooting it self between 8pm - 10pm every night.
So as title states, for the last 2 weeks my virgin hub 5 has started to reboot it self any time between the hours of 8pm up until 10 pm that ive noticed. so i loose internet to all connected devices, wifi and wired for a few minutes. the white light on the hub starts flashing for a few minutes. This is not ideal. kids games consoles go off, we loose connection to our streaming services, and other smart devices around the home, including security. nothing has been manually changed in the hub. please help
Broadband outage since 20.11.25 in HX7 - any insiders know why?
I’m in West Yorkshire (hX7) and my broadband has now been down since 20th November due to an outage in our area. Virgin Media keeps giving me daily “it’ll be fixed by X time” estimates, but every time the deadline passes the fix time just gets pushed back again. I finally got a fault reference (F012083365), but the automated text updates are now giving me completely unrealistic placeholder repair dates like 29/11/2025 and 01/12/2025, which obviously aren’t genuine engineer estimates. It feels like the system is just looping without any real update or engineer activity. I’ve spoken to WhatsApp support, web chat, and phone support, but I keep getting copy-paste answers like “an engineer is on their way” or “external damage by a foreign element,” with no actual detail about what’s happening or when it will realistically be resolved. Is anyone else in the area experiencing the same outage? Or does anyone here who works/has worked for Virgin Media know what this usually means? Is this the kind of long-term fault where they’re waiting on contractors or permits, or is it more likely that the job is stuck in their system? Any insight would be massively appreciated the lack of real communication is the most frustrating part.Internet (wired and wireless) keeps cutting out even after 2 engineer visits
Hi virgin, Our internet keeps cutting out at random times during the day we've had an engineer check the cabinets, replace the coax cable, replace the hub but it all keeps dropping out. I am unsure what to do anymore as these drop outs are getting ridiculous
WiFi stops working after midnight after every few weeks
Last night, my doorbell cam stopped recording after midnight and ever since. My Electric car charger also didn't charge my car (it's scheduled to charge my car after midnight). All phones seem to be getting internet, but something funny is going on with the superhub because this happens every few weeks. Once I go to the SuperHub settings page and reboot, the doorbell camera starts working again. The last time this happened was 16th November at around 12:51am. Could you check the logs to see what happened please?Intermittent Internet and high amounts of packet loss
For the past few weeks we’ve been having intermittent connections for both Ethernet and WiFi. At the start it wasn’t that bad and went off maybe once in the day but in past few days it’s been constantly going off. I’ve got an engineer booked in but that’s not until the 6th, it’s physically impossible to work from home for mine and my partners jobs due to us requiring a constant connection. I’ve followed the app process of generally turning it off and on as well as resetting the router on the off chance there was an update. We only moved over to Virgin in July with no problems but this is just unacceptable. I know the image below is for times when we don’t use it but it’s been constant dropped packets all morning. I know I’ve seen so many others having this exact same issue for a few weeks so it can’t be equipment in the house unless everyone’s got a faulty hub or everyone’s fibre cables have just given up.Traceroute through New York?
is it normal for a traceroute via new york to be normal? my latency since UPGRADING has gone from 18ms to 40ms, and i'm being routed through new york, call center say this is the same for everyone, is this true? or have i just been swapped onto an incorrect CMTS? Thanks,Hub 5 Flashing Green - Compensation
Hello, Today at 1pm, the internet went down and it hasn’t worked on since (it is 22:30 now). No outages in my local area. It is constantly flashing green on the hub. Ive contacted virgin media support and they recommend the pin reset and wait an hour. Still nothing is working. I have a technician coming on Friday (3 days from now), to help fix the problem. I did ask for the technician to come sooner, as I need the internet for work. But it wasn’t possible apparently. However, I work from home utilising the internet. So for the next 3 days I won’t have any internet and won’t be able to use it for my work. Am I able to get compensation? Is there anything I can do to speed things up or just to get it working again!? Thanks, Sam.
