Internet (wired and wireless) keeps cutting out even after 2 engineer visits
Hi virgin, Our internet keeps cutting out at random times during the day we've had an engineer check the cabinets, replace the coax cable, replace the hub but it all keeps dropping out. I am unsure what to do anymore as these drop outs are getting ridiculousIntermittent Internet and high amounts of packet loss
For the past few weeks we’ve been having intermittent connections for both Ethernet and WiFi. At the start it wasn’t that bad and went off maybe once in the day but in past few days it’s been constantly going off. I’ve got an engineer booked in but that’s not until the 6th, it’s physically impossible to work from home for mine and my partners jobs due to us requiring a constant connection. I’ve followed the app process of generally turning it off and on as well as resetting the router on the off chance there was an update. We only moved over to Virgin in July with no problems but this is just unacceptable. I know the image below is for times when we don’t use it but it’s been constant dropped packets all morning. I know I’ve seen so many others having this exact same issue for a few weeks so it can’t be equipment in the house unless everyone’s got a faulty hub or everyone’s fibre cables have just given up.
WiFi stops working after midnight after every few weeks
Last night, my doorbell cam stopped recording after midnight and ever since. My Electric car charger also didn't charge my car (it's scheduled to charge my car after midnight). All phones seem to be getting internet, but something funny is going on with the superhub because this happens every few weeks. Once I go to the SuperHub settings page and reboot, the doorbell camera starts working again. The last time this happened was 16th November at around 12:51am. Could you check the logs to see what happened please?Broadband Issues Since Friday
Good morning Since Virgin Media Broadband went down in the early hours of Friday morning (and came back online at 8am that same day), the internet has been unreliable and slow. This is today's BQM: [MOD EDIT: Image removed due to containing private information] The last 2 speedtests that I have just performed over the last 15 minutes: Test 1 Download: 5.99 Mbps Upload: 42.32 Mbps Ping: 17 ms Test 2 Download: 12.14 Mbps Upload: 40.25 Mbps Ping: 15ms Test 3 (after Virgin Media Hub Power Off/On) Download: 9.12 Mbps Upload: 2.47 Mbps Ping: 16ms Test 4 (after Virgin Media Hub Power Off/On) Download: 13.37 Mbps Upload: 47.80 Mbps Ping: 16ms I have the Volt M500 package. Thanks for your help.Traceroute through New York?
is it normal for a traceroute via new york to be normal? my latency since UPGRADING has gone from 18ms to 40ms, and i'm being routed through new york, call center say this is the same for everyone, is this true? or have i just been swapped onto an incorrect CMTS? Thanks,Hub 5 Flashing Green - Compensation
Hello, Today at 1pm, the internet went down and it hasn’t worked on since (it is 22:30 now). No outages in my local area. It is constantly flashing green on the hub. Ive contacted virgin media support and they recommend the pin reset and wait an hour. Still nothing is working. I have a technician coming on Friday (3 days from now), to help fix the problem. I did ask for the technician to come sooner, as I need the internet for work. But it wasn’t possible apparently. However, I work from home utilising the internet. So for the next 3 days I won’t have any internet and won’t be able to use it for my work. Am I able to get compensation? Is there anything I can do to speed things up or just to get it working again!? Thanks, Sam.HUB 4 loosing Internet connection
Since today having issues with HUB 4 : I use it in modem mode (been like that for over a year, never had issues). This morning noticed not any device could access internet . Rebooting the HUB sorted the issue for a couple of hours then issue appeared again. So every couple of of hours the HUB needs rebooting. I tried to log into the HUB (wired) i spotted a strange ip assigned to my device in 169.254.xx.xx, and i could get to the admin page via HTTP. after reboot it went back to 192.168.100 and could log in. The hub keep its green light all the time, like there were no issues. What the hell is going on, why the hub is doing that?Latency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?
