CraigT1976
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Re: I’m cancelling with virgin media
IanMSpencer wrote: VMs price for the 250mbs service is £21/month according to the text they sent us as we are cancelling. And if I was offered that yesterday instead of the £39.99 for M150 I would have taken it as a backup to my City Fibre Connection. Due to working from home internet is important to me, I would have swallowed £21pm. But they didn't so I cancelled and purchased a 4g/5g dongle I'll use as a backup.618Views0likes0CommentsRe: Leaving Virgin Media after over 20 years.
Virgin Media O2 posts £3.3 billion loss amid huge impairment caused by surge in debt costs There you go everyone, you are paying for their debt costs. VM are a zombie company (google it if you don't know what one of those are) They will probably just borrow more money and buy out some competition, generally that's what these zombie companies do. I have a better idea, run your company well, treat your staff and customers well, live within your means, get rid of the fat cheque bosses that add no value and come up with the business plan to rinse current customers more to replace the revenue of lost loyal customers. Then and only then you might have a respected profitable business!1.8KViews1like0CommentsRe: After 25+ years I've submitted my cancellation
I've been with city fibre through Yayzi for a month now, 1.2gb down/1gb up and I get pretty much that speed, my pings are half of what I was getting with VM and I'm running broadband quality monitor on both lines, my CF line is much much better quality than my VM one. My other tip if you go FTTP is to consider what speed you want long term and go with that at the beginning, if you pick 900/900 then they fit an ONT with a 1GB port, they will also send you a router with 1gb port. If you want faster than that at a later date then both the router and ONT will need changing. If you pick like I did a fgaster service initially they fit a 2.5gb ported ONT and they give you a router with 1 x 2.5gb WAN port and 1 x 2.5gb LAN port. Make sure you use a CAT cable that supports the correct speeds also just to stop any potential bottlenecks. If you go Yayzi be prepared to talk to them via WhatsApp or email to make sure everything goes ok during the install, I also had a few issues with geo location on the IP they gave me, this was sorted by them in a reasonable time, they are a small new upcoming company, I liked the idea of this as I believe they would value their customers better, they don't have all the fancy portals yet, but the COO has a personal hands on with tickets etc and has been very helpful. I believe they are going IPv6 in the near future.4KViews1like1CommentRe: After 25+ years I've submitted my cancellation
I did mine via the online chat, that way I had a transcript of everything that was said. there's three ... at the top of the page where you can print your transcript, I used the print to pdf option. Also, at the end of your conversation fill in the quick questionnaire and then you get the option to put your email in and they will email you a copy of the transcription, I did both to make sure I had a copy of everything said.4.1KViews5likes0CommentsAfter 25+ years I've submitted my cancellation
Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed. Even though I was offered a better package for £15 cheaper than I'm paying (offer of £75pm) I explained I didn't want any of those services, I did say if the price was right I would take just the lowest speed broadband that was available to act as a backup as I can't afford to be without internet due to my wife requiring it to work from home. They then offered me M150 for £39.99 per month, the same package that's on offer to new customers for £24pm. I was furious to say the least, firstly I'm paying that for 1.2gb/1gb, secondly you expect me to pay 65% more than a new customer! VM you have seriously got your business plan wrong! How you shaft your loyal customers is nothing more than disgusting. To be told that is a new customer deal only and then continue to tell me that's how all your competitors work is not correct, there are plenty of competitors that value their customers. Goodbye and Good riddance....5KViews18likes14CommentsRe: The New 5x Hub (different than the standard 5Hub)
Why not? I have 2 SSID's in my house, my Hub 5 one and my Deco Mesh. The only reason I didnt turn it into modem mode is that my upstairs TV is a pig to sync with wifi, so it still uses my virgin hub 5. Everything works perfect all over my house, top of my drive to the bottom of my garden. Just make sure only 1 of your devices is giving out DHCP (probably your hub 5x) then put decos into repeater mode and you'll be fine. Deco m4 pack of 3 are £129 for 3 at Argos currently.27KViews2likes0Comments