My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Resolved! New account number

Hi, I recently moved house and got a new account number, my virgin media app is still connected to my old account number, and I can’t update it to the new one.

Change account number

Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app

Ckuk by On our wavelength
  • 62 replies
  • 0 kudos

Email verification not working

Hi there, new customer of Virgin Media here.The verification for my email does not work, it either doesn't get sent or will be delivered well after the verification link has expired.Please advise on how I can remedy this.Thanks, Jack

JackT11 by Joining in
  • 10 replies
  • 0 kudos

Resolved! Unable to reset password

Issue:I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.Reproduction:1. Open...

rc37282 by Joining in
  • 28 replies
  • 0 kudos

Can't login to my virgin media

Hi,I can't login to my virgin media. I registered and then can't login. I know my password is right as it's an iPhone stored strong password so my phone fills it for me. I try forgot my password link and reregistering but never get an email. please a...

No account number

Hi, I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account.  However, I'm unable to create an account as I do not have an account number.  I did receive a contract when I signed up but the account numb...