My Virgin Media App
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Resolved! Email address still connected to old account.

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of m...

Zaxx by Joining in
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  • 23 replies
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Blocked from logging into virgin media account

I just tried to log into my virgin media account (not my email and it wasn’t on the app but on the web page) and received the following message:Blocked You couldn't be authenticated. Server error. I tried resetting my password but the same thing happ...

Emma340 by Tuning in
  • 804 Views
  • 8 replies
  • 1 kudos

Authentication Error

I am unable to login to my Virgin media account. It is saying Blocked. You couldn’t be authenticate. Server error. I’ve tried on several devices and get the same. Is this them or me?Thanks!

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Re: My Virgin media app

I'm also having same problem.I can sign in fine on web browser but on iOS I have the same problem for My VM & VM Connect apps.iOS and apps are both latest.Symptoms...1) Click "Sign in with a Virgin Media Account" on VM Connect or "Broadband, Tv & Pho...

deehaw by On our wavelength
  • 1926 Views
  • 7 replies
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Cant access new account

I recently did a cross franchise move when I moved house.When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to register using a different email address. I tried to do thi...

Cwhu18 by Joining in
  • 721 Views
  • 3 replies
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Parental controls do not exist

I also have the same issue and neither the help chat bot or the customer service on the phone were able to help. There is absoloutely nothing on the website to point to parental control area. For something so fundamentally important, it should be fro...

DisW by Joining in
  • 400 Views
  • 1 replies
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