Does this company have customer support, your stupid chat bot isn't working and the one time it did, yesterday, it gave me a WhatsApp number that isn't working either. What the hell is going on! I was reaching out to add more to my package but I'm st...
Hi, I placed and order on 30th November and received the order summary and order documents emails but have heard nothing since and there is no order showing in the app. The chat bot is unable to help, is there anyone out there who can?
I recently did a cross franchise move when I moved house.When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to register using a different email address. I tried to do thi...
Hi thereI recently started a new contract with Virgin, but my email address is linked to a previous, cancelled account. This means I cannot set up my Virgin Media App to my new account.Please can you assist?
I have been trying to sign up to My Virgin Media for the past couple of months but every time I get stuck on the "Request in Progress" spinner, without my request ever going through.I can't even contact support as I keep being redirected to another u...
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of m...
I just tried to log into my virgin media account (not my email and it wasn’t on the app but on the web page) and received the following message:Blocked You couldn't be authenticated. Server error. I tried resetting my password but the same thing happ...
I am unable to login to my Virgin media account. It is saying Blocked. You couldn’t be authenticate. Server error. I’ve tried on several devices and get the same. Is this them or me?Thanks!
Recently tried to log into my account and it said wrong password. Then it wouldn't let me reset my password via email. Now when I try log in, it says my email is blocked. Any idea on how to fix this?? Thanks
