My Virgin Media App
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Terri Not Working, VM Whatsapp Not working

Does this company have customer support, your stupid chat bot isn't working and the one time it did, yesterday, it gave me a WhatsApp number that isn't working either. What the hell is going on! I was reaching out to add more to my package but I'm st...

Missing order

Hi, I placed and order on 30th November and received the order summary and order documents emails but have heard nothing since and there is no order showing in the app. The chat bot is unable to help, is there anyone out there who can?

Nathan72 by Joining in
  • 106 Views
  • 2 replies
  • 0 kudos

Cant access new account

I recently did a cross franchise move when I moved house.When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to register using a different email address. I tried to do thi...

Cwhu18 by Joining in
  • 1040 Views
  • 4 replies
  • 0 kudos

Email address linked to old account

Hi thereI recently started a new contract with Virgin, but my email address is linked to a previous, cancelled account. This means I cannot set up my Virgin Media App to my new account.Please can you assist?

JDG95 by Joining in
  • 472 Views
  • 3 replies
  • 0 kudos

Why can't I Sign Up toi My Virgin Media

I have been trying to sign up to My Virgin Media for the past couple of months but every time I get stuck on the "Request in Progress" spinner, without my request ever going through.I can't even contact support as I keep being redirected to another u...

X_BD by Just joined
  • 130 Views
  • 1 replies
  • 0 kudos

Can't register Virgin Media account

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...

vmed1298 by Joining in
  • 17934 Views
  • 52 replies
  • 0 kudos

Resolved! Email address still connected to old account.

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of m...

Zaxx by Joining in
  • 12306 Views
  • 23 replies
  • 0 kudos

Blocked from logging into virgin media account

I just tried to log into my virgin media account (not my email and it wasn’t on the app but on the web page) and received the following message:Blocked You couldn't be authenticated. Server error. I tried resetting my password but the same thing happ...

Emma340 by Tuning in
  • 2126 Views
  • 8 replies
  • 1 kudos

Authentication Error

I am unable to login to my Virgin media account. It is saying Blocked. You couldn’t be authenticate. Server error. I’ve tried on several devices and get the same. Is this them or me?Thanks!

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