I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of m...
I just tried to log into my virgin media account (not my email and it wasn’t on the app but on the web page) and received the following message:Blocked You couldn't be authenticated. Server error. I tried resetting my password but the same thing happ...
I am unable to login to my Virgin media account. It is saying Blocked. You couldn’t be authenticate. Server error. I’ve tried on several devices and get the same. Is this them or me?Thanks!
Recently tried to log into my account and it said wrong password. Then it wouldn't let me reset my password via email. Now when I try log in, it says my email is blocked. Any idea on how to fix this?? Thanks
HiI recently moved and transferred my virgin broadband to the new property.However my Virgin Media app is still showing the account number and address for the old property.Please could I ask for your help to update this.Many thanks
Virgin Media App is saying that my box hasn't been installed as it hasn't arrived. It has arrived and is working perfectly but for some reason its saying that it hasn't. This means that I can't access the features of the app to control my account and...
I'm also having same problem.I can sign in fine on web browser but on iOS I have the same problem for My VM & VM Connect apps.iOS and apps are both latest.Symptoms...1) Click "Sign in with a Virgin Media Account" on VM Connect or "Broadband, Tv & Pho...
I recently did a cross franchise move when I moved house.When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to register using a different email address. I tried to do thi...
I'm having the same issue, it makes absolutely no sense why they can't just link the 2 accounts the same as every other company! On top of this, my volt benefits have been removed with O2 and I can't see my virgin account to work out if they are stil...
I also have the same issue and neither the help chat bot or the customer service on the phone were able to help. There is absoloutely nothing on the website to point to parental control area. For something so fundamentally important, it should be fro...
