My Virgin Media App
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New account not showing on VM App or online page.

I moved two months ago and have a new account number, but the VM app and the online page are still showing my old account details. Have had numerous unproductive calls with VM. Please can someone help? i was also told I would have a landline which is...

Shar2812 by Just joined
  • 3 replies
  • 0 kudos

Email linked to old account

My email address is linked to my old account. I’m trying to put my new order on and it’s not accepting it. Can someone tell me how to go about deleting old acct and having my new order on there. 

Parental Control not working again

Hi,Yet again my Parental Contol setting is not working! I’ve tried turning it on and off and resetting the router but still nothing. This is getting really annoying now as it keeps happening. Never known a internet service provider to be so poor with...

J_Slater by Joining in
  • 1 replies
  • 0 kudos

Resolved! My Virgin Media app connects to wrong account

Hi all,I have seen folks have similar issues. When I try to log in to My Virgin Media account on the App it logs me in to an old account that was cancelled, and not my new account. I have both the old and new account numbers but cannot find a way to ...

Email address linked to old account

Hi thereI recently started a new contract with Virgin, but my email address is linked to a previous, cancelled account. This means I cannot set up my Virgin Media App to my new account.Please can you assist?

JDG95 by Joining in
  • 1 replies
  • 0 kudos

Says account doesn't exist

I am trying to log in to my virgin media account but it says it doesn't recognise my details. I have tried to click forgot my email but then even when I enter the correct account number and area code that is on my bill, it still says it doesn't recog...

Kateh2 by Just joined
  • 2 replies
  • 1 kudos

Not able to create password

Hello,I’m trying to create a Virgin Media account, but it’s not allowing me to create a password. Any password that I create is being refused with… password cannot be used.Can you help?Regards,

ivancrx1 by Tuning in
  • 25 replies
  • 1 kudos

Awaiting Netflix Activation Code

Hi I have the M350 Full Fibre package and was advised I'd be sent a link for free access to Netflix. I've not been sent this code yet and have been waiting for over 5weeks. Can you resend or help please. Thanks.