My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Verification email expired / not coming through

Hi,I've been trying to register for a my Virgin Media account having recently became a new broadband customer.When I tried to make an account a few days ago, everytime I clicked the link in the verification email to verify my email address, it said t...

rh1905 by Just joined
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  • 1 replies
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Trying to cancel appointment

Booked in appointment after my hub went off it came back on yesterday since then I've been trying to cancel the technician appointment but the app says nothing has been booked but I have the text confirmation to say it's booked 

Arc504 by Joining in
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Old account number

Hi. I was tilda my old account number from a previous sign up would be removed from the app so my new account number with my new package would show. It's still the old details so it thinks I'm not a customer. Can someone help get my new account activ...

How do I sign in with a new email address?

I have changed my email from the original email I used when starting service in 2015, my service keeps being stopped with virgin media and each time I have to contact virgin and pay my bills to get reconnected, I need to set up a direct debit from my...

Andywild by Settling in
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Resolved! Email address still connected to old account.

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of m...

Zaxx by Joining in
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Can’t register for VM broadband my account

I’ve signed back up to VM broadband after years of phone line based “fibre”. First impressions with customer service have been pretty dire. I called twice as I can’t register to get into my account, nor reset the password. Both times I had people on ...

Re: Change account number

Hi, I also have this same problem,I've recently changed account numbers and it won't let me login to the new account it just keeps going to the old one, and also the price of my package has gone up even though I didn't chsnge it.  Thanks