I want to upgrade my Virgin package and have tried the link to online chat via My Virgin Media on both the app (on two phones) and on two other devices. The link doesn't work despite trying numerous times since this morning. Have also tried WhatApp...
Access alerts fails, followed reset password but virgin doesn’t send reset email out. Can’t phone to reset as I can’t speak (I have lung cancer which affects my speech) can access virgin tv but not my media or VMware connect. Any help would be apprec...
Hi, I switched off paper billing approx a year ago but am still getting paper bills and being charged for it.Went to see what the setting was on and cannot find it anywhere. Seems it's very well hidden now.Can someone tell me where to find it please!
I’ve been a Virgin broadband customer since November 2022, and yet STILL I cannot register for My Virgin Media despite trying everything I’ve read here on the message boards- when I go to enter my email and continue I get an error code- I have alrea...
After numerous and frustrating attempts at trying to reset my password due to forgetting the original all I added up with was the same message “Oops Something Went Wrong Try Again Later” I tried, tried and tried all to no avail. Where do I go next pl...
HiI have recently signed up for virgin boradband- I have received my hub and it’s all set up however I have not received a welcome email so can not set up a MyVirginMedia account because I don’t have access to my account number or area Reference.coul...
Hi, I first signed up via phone call from virgin media however I then found a better deal for the same package I signed up for through o2. The sales man at O2 told me to cancel the first deal with Virgin Media but I’ve been told by VM that it ended u...
I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...
can't access the virgin media app and I didn't get any account number in my bills. I tried for new broadband connection I ordered it from
Virgin media customer services is supposed to be available from 8am to 9pm but getting the voice message" It has not been possible to connect your call please try again later". It is now 8.40 and still can't get through
