Forum Discussion

moonstorm9's avatar
moonstorm9
Just joined
16 hours ago

Email address still connected to old account

I have just joined Virgin Media as a new customer under my own name.  The old account (same address as new account) was under my Mum's name.  I am still using the same email address as my Mum's old account. This therefore means that every time I login to My Virgin Media App I’m met with my Mum's old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents.

Can you help please?

3 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 hours ago

    Hey moonstrom9, thank you for reaching out and a warm welcome to the community we are so sorry to hear about this email issue.

    If you wanted to use this same email we would need to raise an IT ticket to swap it over which can take up to 5 working days, if you wanted to use a fresh email this can set up right away.

    Please do let us know. Cheers 

    • moonstorm9's avatar
      moonstorm9
      Just joined
      5 hours ago

      Hi, I would like to use the same email address.  Thanks.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 hours ago

        No problem we will send you a DM to get the IT ticket raised.