Can't login to VM account, old customer, but came back and used the same email address
Hi,
I am unable to access my Virgin Media account it says:
I had a Virgin Media account before, but cancelled as I moved and that address didn't have Virgin Media, however VM just extended there network, which includes me and others near by.
When I signed back, via your home sales team (the one that knocked on your door), I used the same email address.
I have my new account number etc... with an install date of the 28th Nov.
When will my account be updated for online login?
Regards,
Garry
Hi GazCBG
Welcome back to our community forums and sorry to hear you are having issues accessing your online account. We can understand the frustration caused and we want to do our best to help from here. It may be the case that your email address is still tethered to your old account. Additionally, as your new services have not yet been installed, it may take a while before the online account is activated. In this case, we would suggest waiting until the service is installed to look into the root issue and then work on a resolution. Does this make sense?
Thanks,