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I keep being signed out of the Community
For weeks now, despite always ticking "keep me signed in", I am being logged out about every hour most days. It is really tiresome because when signed out I don't get notifications for posts and have to constantly check for new ones. I know from a previous thread that many other people are similarly affected so something should have been done by now - it is a serious flaw in the Community set-up. Please note, I've cleared cache/cookies several times and it makes no difference. I've also tried changing browsers (my preferred one is Firefox but I have also tried Chrome and Edge) and it makes no difference - the problem is the same.Dragging VM to the Ombudsman: What are your odds of winning?
So you have exhausted the formal VM complaints process and are probably feeling exhausted and bewildered as a result. https://www.virginmedia.com/help/complaints But there is one more avenue open to you which is the Communications Ombudsman. So what are your odds of victory by taking your case there? Well, I've had a look at the stats for you. Firstly the Ombudsman is free of charge to you (but not VM). Secondly it all of course depends on the strength of your individual case (the old hands on this community can guide you here). Finally those odds. VM has become more aggressive in fighting claims taken to the Ombudsman over the years. In Q2 2022 VM would contest 3/5 cases (settling 2/5), lose half of all cases and win 1/7. By Q2 2025 (the latest stats) it contested 4/5 (settling 1/5), lost a whopping 2/3 of all cases and won 1/7. Therefore your headline odds at the Ombudsman are very good at getting something in 6/7 of cases. Remember: it's free to you. By comparison TalkTalk settles 9/10, Sky settles 3/4, and BT fights the hardest of all contesting 19/20 cases and winning 2/5. Good luck. https://www.commsombudsman.org/complaints-dataWhat we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
Inconsistent pricing for same service
Not sure where to post this. I’ve just noticed my mobile phone plan provider started offering an internet service. My great surprise is that the service provider is VM and the same deal costs half of what I’m paying now – directly with VM... I find this outrageous. Obviously as soon as my contract is over, I’m done with them and take the deal over there. Which is quite absurd when you think about it. The best laugh is that I have nothing against the actual broadband service as over 10 years I hardly had problems and they were quick to respond to those rare outages. But their pricing practice is just disgusting.Comment on Windows 11 your experience
So much talk about Windows 11, I thought I'd give it a try and see what all the fuss was about. It took just over an hour to make the changes. I had to download an updated bios for my motherboard, which made the necessary adjustments without having to go into the bios sections and manually adjust items, and you have to do that first or the bios won't pass the inspection and the Windows 11 won't install. So I got it up and running. Now checking it out, after clicking on the Windows Icon in the taskbar Installed software wasn't showing anymore and no tiles on the desktop, luckily I had made shortcuts for the most used software in Windows 10, so they were showing on the desktop and taskbar after the installation. I found it difficult to navigate around after being used to Windows 10, and a lot of the useful menu items were missing on right-click on an icon. The transparency effects no longer worked either. I missed the weather and speedtest on tiles and the current temperature and state of weather on the taskbar. I played around with Windows 11 for a few hours before deciding to switch back to Windows 10 😃 The only good thing that I found about it was that it seemed quicker when using Windows explorer. So if you've tried it or are using it, what are your views on it?Strange Apology from VM
I have just received a strange email from VM which arrived out of the blue and seems a bit over wrought really. It's clearly a mass mailing but it is very vague: "We're sorry. We've been busy improving our phone systems this past year, which has meant some of our customers have had issues contacting us while we update a few things. We know this isn't the kind of service you expect, and we're sorry. The good news is, it's all sorted now - which means you should have no problem getting in touch with us. If you still need to, just call 0345 454 1111*. We’re here to help Monday–Friday, 8am–9pm. Take care, The Virgin Media team" It's true that many OPs are completely defeated by the AI bot IVR in terms of actually getting to speak to a human being (I haven't called this number for years). The queues are also pretty long apparently. Let's see if this feedback now improves...I got an email from a company from the distance past which may be fake
I got an email from a company from the distance past which may be fake, had 2 now and it is from many years ago that I was in contact with them, the company does still exist but I have not clicked on the email as it seems suspicious and keeps repeating, so best to register with the company web site direct again which I have done rather than via the unsolicited email which may be phishing.Moving From VM
Hello Guys, After 19 years from the old days off ntl, i think i have done my life sentences with NTL aka virgin media, now i am out of contract my bill was £97.00 and going to rise to £137.00, it's time to move on,,, My reason for opening this discussion topic? obviously after the 19 years, your email inbox become a personal reminder of how life is and everyone knows you friends and business, all have known me ie business such as PayPal and the many more like them, now i have decided to move away from VM i seriously omg very seriously do not want to lose all my emails going as far back to when NTL were alive and kicking, i have so many contacts in my ntlworld.com email address. The switch from VM to the other provider is current not in effect because the deal was only done a day ago, i was told by a VM agent i have until the 13th of November before i lose all access to my VM account, reason i again i am here wanting your help kinda urgently.. Because i do not want to lose all my emails (How can i retrieve all my emails data)?? to manually go throw all my emails and recovery the senders address to update them individually before the cut of date my account will be terminated will take forever, i do not want to risk this.. So any help in advance please advising me to keep my emails before my account is closed would be very welcomed.. Thanks everyone.. Regards Dark
