What is the latest on status of HUB 5 supply for existing customers? About 2+ years ago there was an announcement "we’ll be offering this to customers at no extra cost as part of a phased rollout" - "existing customers with a 1gig package would be c...
Well after over 20 years with ntlworld then Virgin I'm finally leaving. After numerous hour long failed attempts to agree a new contract via telesales and chat lines we're nearing the end of the 30 day termination period. I've been emailed a contract...
Hello all,The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up.This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina...
I’m sorry but after hard thinking of what to do while now on my last month of the contract, I’ve rung retentions and put in my 30 days.im currently on the M500 paying £47.40 a month for the phone and internet. The new deal on the same package for ano...
Hi, I rang VM as my contract was ending in November. I was initially offered 250mb broadband + home phone for £29 per month, which I declined as it was more expensive than my current plan. So, I gave them my 30-day notice to cancel.Surprisingly, I go...
Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed.Even though I was ...
Anyone else shocked at the massive price increase! My VM bill was £135 PCM for Sports/TVT/Movies all TV(ish) 500Mbps and phone with 3 Tivo boxes. My renewal price £183. Nope it's going! Cannot justify that increase for no improvement in service.