Forum Discussion

pedlar1's avatar
pedlar1
Up to speed
17 hours ago

New computer

New computer 3 year ago, unfortunately too new for VM outdated tech. Been with VM over 20 years, tech never updated and customer service do not exist. Anybody not believe me, try get in touch. Whats app bot is a clockwork clown.

4 Replies

  • Updated routers, better prices ! Been with VM 20 years , old equipment,  slow speeds, outdated tech, TV Go never been useful, time to leave. Customer service useless and not interested.

     

     

    • Ndiamond3472's avatar
      Ndiamond3472
      Just joined

      Honestly the customer service we have been getting from Virgin over the past 7 weeks is beyond disgusting.  All they have done is lie and fob us off with one story after another and promises of doing work on a date that never happens.  Im about ready to pull my hair out.  

       

  • Better deals and better updated equipment. Been loyal customer over 20 years to VM. Customer service is non-existent. Been stuck with outdated router and tech for over 3 years, switching now best option, although do not think VM will wake up until they have lost all customers !