Forum Discussion

NorrisMJ's avatar
NorrisMJ
Joining in
30 days ago
Solved

Upgrade Hub 4 to Hub 5 (or 5x)

Hi

I am on the 1Gig service and have a Hub 4. I cannot run WPA3 or WiFi 6 on this hub and would like to upgrade to a Hub 5 or 5X. A bonus would be the faster ethernet ports the 5 and 5x have. How can I get my hub upgraded?

Thanks

Mike

  • Sephiroth's avatar
    Sephiroth
    28 days ago

    If you are out of contract you have a small position of strength.  You could talk to sales on the telephone and offer to recontract on condition that they provide you with a Hub 5.  You'll need to find a way of having that confirmed in writing and you can, of course record your call!

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    30 days ago

    You can't use a 5x on a standard hybrid coaxial connection. There are rumours of a Hub upgrade programme. In the mean time stick the hub in modem mode and use your own better router. 

  • unisoft's avatar
    unisoft
    Knows their stuff
    30 days ago

    If you are in a hfc area (coax) you'll need to try and request one citing that other customers have the better kit on same tier as you. If out of contract, then you have a bit more bargaining power to recontract with new price and upgraded kit. Outside of this, eventually you will get an email invite to upgrade to hub5 anyway.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    28 days ago

    If you are out of contract you have a small position of strength.  You could talk to sales on the telephone and offer to recontract on condition that they provide you with a Hub 5.  You'll need to find a way of having that confirmed in writing and you can, of course record your call!