Well it's official I'm no long a Virgin Media customer.
Firstly I'd like to thank the many great contributers on here, over the years you've been very helpful.
Thank you also to some of the Moderators who have helped, most have been brilliant.
It's a shame it came to this Virgin Media but I just could not cope with your incompetence regarding my renewal any more, maybe I will be back one day.
Always liked your posts.
Well done Havencroft, hope VM will realise their incompetence is loosing customers.
Expect to join you as a reluctant leaver as VM either have no renewal contract capability and interest or simply do not care.
VM have always had churn and I don't think they are overly worried? I'm back again for the 3rd time, the last twice as a "new" customer with the decent deals, broadband only btw.
They get worried 30 days before a financial reporting quarter end š
That's when the free gifts and cashback for new customers appears with good offers, and us the best time to renegotiate a contract renewal.
Having said that Black Friday was good for me, rejoining GIG1 with 3 months free and via perksatwork.com for Ā£32.99. plus compo for late hub5 delivery. Only thing is Flex now has Ā£5/month subscription before even adding any entertainment pack subscriotion. Previously it was free and is now more expensive than Sky Stream that includes discovery+ and Netflix on Black Friday deal of Ā£19 with the entertainment pack and Sky Atlantic.....
Great price via perks at work
You have my sympathy.
I've been trying to renew this week and its like drawing teeth. After battling with an inept IVR that I had to lie to so I could speak to a human, the human tells me that the package I'm considering, Zoom 800, isn't available despite my having it on the screen in front of me as I spoke.
When I renewed last time, I still needed a second IP static address so they couldn't remove the addresses I was using but then they said I had to pay an extra Ā£10/month for the block of 5. When I objected, they said I needed to get that charge removed when I renewed. Then they allocated me a different set of addresses so I had to change DNS records, firewalls etc. To make it worse, the new router they sent was defective, so we wasted a lot of time.
Here I am, 2 years later, with Virgin Media contracts in a bunch of residential properties and they're still wanting to charge me for them. A bit of honesty and gratitude would have tempted me to stay.
I've been with Virgin Media and its predecessors for about 25 years but loyalty isn't appreciated here either. Jumping Vodafone was the best thing I ever did to restore sanity. I've moved all our lines to MVNOs.
Where after VMB? XLM are offering more for less and its OpenReach.
Although this is really a residential board I still find it interesting to hear from VMB customers. I've only recently discovered that all of the big price comparison sites do business broadband searches too (although the results are far more limited than for the default residential ones).
