Well it's official I'm no long a Virgin Media customer.
Firstly I'd like to thank the many great contributers on here, over the years you've been very helpful.
Thank you also to some of the Moderators who have helped, most have been brilliant.
It's a shame it came to this Virgin Media but I just could not cope with your incompetence regarding my renewal any more, maybe I will be back one day.
Always liked your posts.
Well done Havencroft, hope VM will realise their incompetence is loosing customers.
Expect to join you as a reluctant leaver as VM either have no renewal contract capability and interest or simply do not care.
VM have always had churn and I don't think they are overly worried? I'm back again for the 3rd time, the last twice as a "new" customer with the decent deals, broadband only btw.
They get worried 30 days before a financial reporting quarter end 😁
That's when the free gifts and cashback for new customers appears with good offers, and us the best time to renegotiate a contract renewal.
Having said that Black Friday was good for me, rejoining GIG1 with 3 months free and via perksatwork.com for £32.99. plus compo for late hub5 delivery. Only thing is Flex now has £5/month subscription before even adding any entertainment pack subscriotion. Previously it was free and is now more expensive than Sky Stream that includes discovery+ and Netflix on Black Friday deal of £19 with the entertainment pack and Sky Atlantic.....
Great price via perks at work
You have my sympathy.
I've been trying to renew this week and its like drawing teeth. After battling with an inept IVR that I had to lie to so I could speak to a human, the human tells me that the package I'm considering, Zoom 800, isn't available despite my having it on the screen in front of me as I spoke.
When I renewed last time, I still needed a second IP static address so they couldn't remove the addresses I was using but then they said I had to pay an extra £10/month for the block of 5. When I objected, they said I needed to get that charge removed when I renewed. Then they allocated me a different set of addresses so I had to change DNS records, firewalls etc. To make it worse, the new router they sent was defective, so we wasted a lot of time.
Here I am, 2 years later, with Virgin Media contracts in a bunch of residential properties and they're still wanting to charge me for them. A bit of honesty and gratitude would have tempted me to stay.
I've been with Virgin Media and its predecessors for about 25 years but loyalty isn't appreciated here either. Jumping Vodafone was the best thing I ever did to restore sanity. I've moved all our lines to MVNOs.
Where after VMB? XLM are offering more for less and its OpenReach.
Although this is really a residential board I still find it interesting to hear from VMB customers. I've only recently discovered that all of the big price comparison sites do business broadband searches too (although the results are far more limited than for the default residential ones).
VM stands for Very Major lack of customer service?
Credit where credit is due. I totally agree with you regarding some great contributors and moderators on here as I have been impressed so many times over my many years with ntl/VM as well. I don't post often but the help received when I do has usually been invaluable so that is definitely one thing I would miss.
I am a bit concerned at your reason for leaving as I 'thought' I had renewed my contract online a few days ago but am now seriously worried.
Good Luck with your new supplier.
It is a merry go round..... the dissatisfied loyal VM customers who are now not loyal and unable to achieve an acceptable renewal package from customer services ... the new customers awe inspired by the hype of VM advertising and catchy promotions eager and awaiting their telly broadband or phone as soon as .... the happy left or recently left customers who relish new ISP horizons and the escape of the clutches of VMs lies deceit , pricing and spin..and finally those poor misguided fools who may be considering a worthy package either from self research or recommendation ..this last group could in fact be ex VM customers feeling up to a renewed challenge...its all part of the rich tapestry of life as they say..
Equally, you could leave and go to an Openreach or ALTNET and suffer bad service or outages or another issues that hacks the customer off. Customer Services is all about the agent you get and how bothered they are with ANY company. Not being pro-VM here, its just reality these days. The well known customer centric companies like A&A Internet charge a significant premium for it, so in theory, a customer should get better support...
he well known customer centric companies like A&A Internet charge a significant premium for it
And it's worth it. I have Aquiss (OR Based) and had an initial issue with IPv6 speeds. There tech support was absolutely first class. No messing around, knew exactly what to assist with, and sent precise instruction around router and device checks. I can't see VM Customer Services doing any of this?
In the end, it was my older router that was not up to the job, as the hardware acceleration didn't work with IPv6. Also later confirmed by the manufacturer as well. Replaced the router and all is well.
Yes Aquiss is one of the slightly more expensive ISP's, but it's a 12 month contract and, IMHO, well worth it.
