You have my sympathy.
I've been trying to renew this week and its like drawing teeth. After battling with an inept IVR that I had to lie to so I could speak to a human, the human tells me that the package I'm considering, Zoom 800, isn't available despite my having it on the screen in front of me as I spoke.
When I renewed last time, I still needed a second IP static address so they couldn't remove the addresses I was using but then they said I had to pay an extra £10/month for the block of 5. When I objected, they said I needed to get that charge removed when I renewed. Then they allocated me a different set of addresses so I had to change DNS records, firewalls etc. To make it worse, the new router they sent was defective, so we wasted a lot of time.
Here I am, 2 years later, with Virgin Media contracts in a bunch of residential properties and they're still wanting to charge me for them. A bit of honesty and gratitude would have tempted me to stay.
I've been with Virgin Media and its predecessors for about 25 years but loyalty isn't appreciated here either. Jumping Vodafone was the best thing I ever did to restore sanity. I've moved all our lines to MVNOs.
Where after VMB? XLM are offering more for less and its OpenReach.