Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
24 days ago
Solved

Issues Logging on to virgin media community.

Whilst I have successfully logged on just now from my laptop, earlier on tonight I, and my wife, both tried to logon to the community and were told we were not authorised to do so.  Has anyone else had issues being denied access to the community today?

blocked
security
  • Tudor's avatar
    Tudor
    24 days ago

    Yes, I have reported an error. You must be using either MacOS, iPadOS or iPhoneOS. Only happens with the latest Apple fixes and using Safari, but as far as I can trace it’s not an Apple problem, it’s an error with one of the VM CDN servers.

    Work around seem to be using a web app other than Safari, works on Edge for me.

9 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    24 days ago

    Yes, I have reported an error. You must be using either MacOS, iPadOS or iPhoneOS. Only happens with the latest Apple fixes and using Safari, but as far as I can trace it’s not an Apple problem, it’s an error with one of the VM CDN servers.

    Work around seem to be using a web app other than Safari, works on Edge for me.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    23 days ago

    Hello Chris_Myers,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re been having with your forum login. We did have some issues yesterday with the Forums, are you still having issues today?

    Kind Regards,

    Steven_L

  • scarletp's avatar
    scarletp
    Superfast
    22 days ago

    Hi Steven_L

    Nice to see a familiar name on here.  Can I mention that I am having a dizzy couple of days trying to access my bill breakdown.  The email on Thursday showed a charge I was not expecting so I needed to use the link in the email to see my bill.  I was greeted with an Ooops there is a problem!  I still cannot move on from that. Have also tried repeatedly to access My VM in the normal way but have had various problems and nothing makes any sense.  I feel like I am going round in circles.  The gmail address used for by bill apparently does not exist but that has been my sign in for My VM for many years.  

    I have thankfully managed to get into the forum now but it's impossible to find how to post - hence why I have responded to you by tagging into someone else's post.  Apologies.

    I miss not having a working forum /community to use.  Please advise re the bill breakdown access problem.

    Thank you.

  • MrHalfAsleep's avatar
    MrHalfAsleep
    Community elder
    22 days ago

    I'm back for the moment.  In addition to my post elsewhere, I tried to access the forum with Chrome earlier yesterday (6th June) which also produced the same problems. I use Edge to access the forum with limited success, this being the 2nd successful post.  More info on the link below: (1-33am 7th June)

    Problems with forum | Virgin Media Community - 5645356

  • goslow's avatar
    goslow
    Alessandro Volta
    21 days ago

    I am regularly and randomly now seeing

    This message cannot be found
    Let's get you back on track
    Go to community home

    each time I log in and also when trying to view individual topics.

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      21 days ago

      Yeah I get that a lot now. Reloading the page usually resolves it. Maybe things will continue to get worse on here before they get better. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    21 days ago

    At the moment it's working for me on Edge.  I've logged on and can read the topics okay?

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    15 days ago

    Seems to be ok now. Yes problem was on iPad and IOS. WIN 11 laptop and Chrome, less of an issue.