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Community Update: Upcoming Downtime

Kei_M's avatar
Kei_M
Community Manager
20 days ago

Hi everyone 👋

Just a heads‑up that the community will have some downtime at the end of the month. We’re moving to a new platform as our agreement with the current provider is ending. This migration will take a little while as we move everything over. The community will switch to read‑only next week before going offline for a bit.

We’re also taking this opportunity to bring the Virgin Media and O2 communities together. Our aim is to merge as much as we can - posts, stats, member accounts, the lot.

Thanks so much for everything you’ve contributed so far. From me and the whole community team, we really appreciate it - and we’ll see you on the other side! 

PS Whilst we're away, our team can still support you:

📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://www.facebook.com/virginmedia/
📸 Instagram: VirginMedia

You can find additional ways to get in touch here:
👉 http://virg.in/contactvm

Updated 16 days ago
Version 2.0
virgin media

18 Comments

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    20 days ago

    Fingers crossed it all goes to plan and we do indeed meet on the other side ...   ;-)

    • gitty's avatar
      gitty
      On our wavelength
      20 days ago

      Whatever it is, it will be an upgrade compared to this flawed forum. :)

    • roy247's avatar
      roy247
      Hero
      20 days ago

      Let's hope it's an improvement on this one. 🙄

    • Tudor's avatar
      Tudor
      Very Insightful Person
      19 days ago

      I doubt you will get an answer from VM, they are always very tight lipped about any upgrades. You only know when it has completed. 

      • ALF28's avatar
        ALF28
        Super solver
        19 days ago

        As this will be a new VM community provider replacing  Khorus, will the existing community account details be changed over and user name, password etc. and history in this merger. Sound like it may take a while to be fully working, so customers would have to ring 150 for any issues, until it is back to normal again and not just read only. Mixing together two existing platforms may be difficult and relate to to different products O2 mobile with VM so good luck with that and hope it is soon up and running again properly.

        It could be a problem if the user names from 2 different platforms may be duplicated so what would happen then.

        I looked at the O2 community and my user name is not duplicated, the current provider is also Khorus at present, I suspect the new platform will be similar to the O2 community which is a lot different to the VM community web page. and has no rankings or badges.

        Time delay-I noticed this post took nearly 10 minutes to publish, it showed in my profile only but eventually appeared out of time sequence in the thread. Also the sign out  button is not working properly so the changes may already be starting. I refreshed the screen to solve that, perhaps the stay logged in was ticked.

  • jt1000's avatar
    jt1000
    Joining in
    19 days ago

    Will there be any way of contacting the forum agents during this time? I have an ongoing issue that is being addressed via private messaging and I wouldn't want to lose contact.

  • MrHalfAsleep's avatar
    MrHalfAsleep
    Community elder
    19 days ago

    I'm stuck in limbo and can't get the VMO2 password to access anything (billing/package info).    Apathy, expense and  current to longer term shenanigans are leading to further procrastination.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      19 days ago

      I'm stuck in limbo and can't get the VMO2 password to access anything (billing/package info).    Apathy, expense and  current to longer term shenanigans are leading to further procrastination.

      MrHalfAsleep​ 

      You are replying to a digital blog that is advising you that the community will switch to read‑only next week, so this blog won't provide answers to your password access request. 

      You can create a new thread in the Managing Your Account forum <here>, which time permitting, forum staff will respond and try and help,  or you can dial 150 from a VM landline, or  0345 454 1111 from any other phone, or follow the online help advice <Here>

      You can also get in touch using one of the following contact methods:

      WhatsApp: 0780 3089 684

      Or you can contact VM on Social Media by either messaging 

      Facebook: https://www.facebook.com/virginmedia/

      Or Instagram DM (@virginmedia)

  • pgn's avatar
    pgn
    On our wavelength
    19 days ago

    Well that was not nice, perhaps Daniel Craig not somebody's thing (or the forum is still digesting my earlier post...) - still, good luck with the upgrade!

    (Oh I see, my post is awaiting moderation, thpppptttt!)

     

  • unisoft's avatar
    unisoft
    Super solver
    14 days ago

    Hope it's not the same as the O2 forums. Gave up on them when I was an O2 customer....

  • nikakristi's avatar
    nikakristi
    Just joined
    14 days ago

    We don't need O2,we hate O2.

    All we want is to log in the Virgin media accounts,to solve problems and buy products.You can do that for ast,this century.

    Forghet O2