My Neighbour can get virgin media but I Cannot.
The title explains the bulk of my situation. After lots of complaints and problems with my current provider I searched on Uswitch to find another ISP provider and I found Virgin Media however when I tried to put in my details it was unavailable. I also tried my neighbours address at number 1 and they had it available. I have spent the past week trying to communicate to no avail, after searching for a solution online it said I could ask for a Spotter and a free home analysis I am wondering if I could get an engineer to complete this as it has been hard and confusing to find the right people at customer service to talk with so I can resolve this problem.uSwitch deals better than website deals
I recently ordered the m250 package for £23.99/m, however I've seen that uSwitch have the same price but for gig1, or m250 for £17.99/m or m500 for £20.99/m I ordered on the 26th, the hub 5 came on the 29th, and the engineer is due to visit on the 2nd, Is it possible to call someone and amend my order to one of those better deals, switching from sky since we have been without WiFi for the past 2 weeks CheersCOD Server Connectons Issues - AGAIN!!
Here we are again. This happened around 4/5 months ago where Virgin Media customers couldnt login to COD. This was definitely a Virgin Media issue as I could login using my neaighbours WIFI (BT) and using my phones hotspot - GiffGaff Tonight we get the same dreaded Hueneme-Negev error code. And troubleshooted using the same as above. This is definitely a Virgin Media issue again. When is Virgin going to learn from these past issues and ensure it doesnt arise againcan't create new posts if I'm signed in?
Have tried to create a new post in various subs on here and there is no START A DISCUSSION button?! Google searched why there was no option and found a thread that linked to Community Natter and oddly THAT forum has the option available! Then I checked what happened if I logged out and bizarrely the button appears! (see below) tried dumping cookies for Virgin site, but that hasn't solved my START A DISCUSSION issue. All i wanted to do was post to discuss why I keep getting intermittent drops out that appear to be Google DNS related and not router outages.... {sigh} Anyone got a Discussion Starter solution? TIAShady tactics and lies - avoid
I write this in hope someone will read in the future and spare themselves the experience of opening an account with Virgin. I had the terrible idea of signing up woth them. I spoke with a salesman who assured the contract was full fibre. When the contract came, the wording on it were for hybrid broadband. I called back immediately to cancel and a very rude employee called John Paul told me that I couldn't cancel my account because it wasn't in the system yet. I managed to speak with the salesman again, who revealed he wasn't really sure about hybrid vs full fibre and offered to send an engineer the day after. I agreed. The engineer never showed up. When I called them back, I learned the engineer appointment was mysteriously cancelled without notification (they couldn't tell me by whom or why of course), so I had spent the whole Saturday morning waiting for the engineer for nothing. I finally was able to cancel (which is very hard to do, they keep making excuses) but of course my O2 account, part of the package, that was opened by the Virgin Media saleaman, needed to be cancelled separately, so another 1/2 hour of phone call, verification, explanation etc. On the phone service, it's almost impossible to speak to a human operator: the only way is saying that you're thinking of cancelling, they'll put you through the retention team who can't do anything, but they'll eventually transfer you to the other teams. Even getting there is hard: the voice password system doesn't work, and you have to dial in your password after 3 attempts. Imagine an old person trying to cancel or fix something, they'll never be able. Obviously there is no option for "the engineer never showed up", and if you select the wrong option you will descend into robocall help until they tell you to go to the website and hang up. All operators are from Asian countries, thick accents, hard to understand. A scam, hopefully the regulator looks into those shady practices.Virgin Media Outage
I live in WS10 (Wednesbury) in the West Midlands (Sandwell). I've experienced outage in my area since 31st March 2025 (it is now 2nd June 2025!). I signed up for SMS updates and get multiple SMS's every day extending the date for resolution. All say that the latest update is that an engineer is on site and they're working to fix the problem - then multiple times every day extending the date and/or time for resolution. I work from home for mental health services in the NHS and every day has been distressing for both myself and patients when I'm constantly, multiple times a day, unable to connect to MS Teams or get kicked out of my meetings. I've been forced to make a complaint today via the on-line form - which wasn't working either(!) which has been a further source of frustration. Wonder if anyone in the area is experiencing the sameContract Cancellation Terms outrageous
Beware - it is strictly speaking "legal" but an affront to common fairness. In the smallpriint of your (broadband) contract the cancellation terms mean you would have to pay the full amount for every month left on your contract. For example, I have been with Virgin for twenty years, renewed my contract for Broadband and phone last November. The cost from May 2024 onwards (for the 12 months of the contract) will be £69, which is far too expensive compared to other providers, but to cancel it I would have to pay £12 x 69 = £828, yes OVER EIGHT HUNDRED POUNDS, for the privilege of NOT receiving their service for 12 months! This is discraceful and morally quite wrong. SHAME ON YOU, VIRGIN So "Buyer Beware" certainly applies ( and I bet this gets deteted by the admin!)
Virgin's inflexibility with pricing for loyal customers
I've been with VM for around 20 years, and every contract renewal have a similar conversation about pricing for existing customers and why they continue to penalise me over new customers. This year I wanted to drop my landline (it's not a landline anymore so pointless really), stop the TV service (which I have never actually used) and go from 500MB to 1GB service. The cost for a new customer taking 1GB broadband only is £42 a month, for 18 months. When I called Virgin, the cheapest they could get it for me would be £68 a month! Even to renew my current package would be £51 a month, which is still more than the new customer and I would need to take an 02 contract out as well at a minumum of £5 per month. Sadly I have given my notice to Virgin, I cannot agree with a 50 per cent penalty for existing customers, but I really do not understanrd this instransigence. On the other hand, my area does not get any other FFTTP until Dec 2026, so I might end up takiung out a new contract in my wife's name, I assume VM does not care about that, as long as they get the business?
