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Forum Posts

My Childsafe setting are no longer working

My childsafe settings appear to be no longer working, having problems with youngsters accessing inappropriate content.These should work, I'm quite upset as thought selecting everything would make this work.They certainly used to work.Can anyone help....

KP37 by Joining in
  • 225 Views
  • 1 replies
  • 0 kudos

Unable to turn OFF Websafe

Hi Got Broadband connected with Virgin Media. attempted to Turn off Websafe option but the options just go round in circles.  End up back on same page no toggle like in YT help videos. Rang Customer Support and asked if they’d do it. Rang back again ...

Newguy71 by Joining in
  • 262 Views
  • 2 replies
  • 0 kudos

Web Safe - not able to turn on

I spoke to tech services Friday19th April as my child websafe is not working even tho it’s turned on. They said it was turned on their end and will log an IT ticket to investigate further and contact me back. It’s still not working and no one has con...

Linfil11 by Joining in
  • 383 Views
  • 4 replies
  • 0 kudos

Web safe not working any more

Frustrated, searched for help with this everywhere , it was working perfectly and now it’s not blocking any websites , Called customer service no help whatsoever , I really feel like switching providers as this is a safety issue.can anyone help with ...

Safe web not working

I have tried switching safe web off and on rebooted the router, contacted Virgin phone help, spoke to technical, who said they would ring back but never did.Safe web used to work in the past but hasn’t since December that I am aware of and sites that...

jono-24 by Joining in
  • 1201 Views
  • 10 replies
  • 0 kudos