My essential security settings aren't working. I've got a young family and rely on these to stop access to pornography, violence and other inappropriate content. I'd call Virgin Media but that's a waste of time and takes hours, so this is the only wa...
Has anyone had similar issues? Seems like child safe blocks all adult content on iOS 16 and below but not on newer iOS versions. For past two weeks I have been contacting VM and after every conversation we are back to square one, they have not been a...
I have tried to get this going but to no avail. I need this to work. What is the problem with it? I have tried everything I can at this stage and need help to get it running.
Hi there - like a few other people are reporting my Websafe "Parental Controls" don't appear to be working.They are switched on in the My Virgin Media Online Security page, but websites are not being blocked that should be. I have checked my DNS is ...
I can no longer change when parental control is switch on, keep getting this error whenever I try to change it
my parental controls have randomly stopped working on both PC and mobile devices. Nothing has changed with those devices and can see the controls, have tried resetting the router and controls.
I have no Online Security section in my Account Settings, how do I access these safety controls?
I have just joined virgin fibre and cannot find anything on the app regarding parental controls or any control over what my children see.I have two options when I go to my account, one is account details and the other is to add a fingerprint.There i...
I am unable to access Online Security settings in my account. I am the main account holder, logged in successfully, I can see other settings fine.I tried via the website on my laptop, I also tried via the app on my phone - same error whichever way I ...
Parental controls currently doesn't work. I am unable to change the settings on my account.They are switched to 'off'. When I try to switch them on I get the following message "Sorry the changes you made were not saved, please try again"This problem ...
