Forum Discussion

Ben2024's avatar
Ben2024
Tuning in
17 days ago

Essential Safety - Parental Controls do not work

As title. I've enabled them in the Online Security dashboard, but can still access adult sites from both mobile and PC, no VPN. Judging by the history of posts on this issue, I'm not the first to run into this. Seems like it's just fundamentally broken?

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    16 days ago

    Hi Ben2024 

    Thanks for posting and welcome back to the community. Sorry to hear of this issue.

    I'll send you a PM now to assist further.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    16 days ago

    To get you over the hurdle whilst VM fix the issue, you can manually set the DNS on the device(s) to use Cloudflare Adult and Malware filters.  Set the DNS to 1.1.1.3 and 1.0.0.3 manually.  This will bypass the VM DNS servers until the issue is fixed.