Forum Discussion

Narwal's avatar
Narwal
Joining in
4 months ago

Setting Up Parental Controls

I’ve been trying to put the parental control on my Virgin Media account via My Virgin Media, Account Settings, Online Security. It comes up with the following message every time I do this “Sorry the changes you made were not save, please try again” (see photo below). I then return to the page and the change in setting hasn’t been saved. I’ve tried doing this via the App and via various browsers with the same result. I’ve also done all the normal stuff of resetting the Router etc. but that hasn’t made a difference. Can anyone help please. 

 

 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    4 months ago

    use 1.1.1.3 and 1.0.0.3 on your device DNS settings

    • carl_pearce's avatar
      carl_pearce
      Community elder
      4 months ago
      legacy1 wrote:

      use 1.1.1.3 and 1.0.0.3 on your device DNS settings

      Bit of a faff having to set each device individually, no?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    4 months ago

    Hi Narwal 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • RickyGee's avatar
    RickyGee
    Just joined
    2 months ago

    Been having same issue for past few months - tried on app and multiple different browsers on the website and it wont save. Tried contacting customer help but they were unable to help .... seems the system doesnt work for many of us