ContributionsMost RecentMost LikesSolutionsRe: Why are VM so Crap! richiekuk wrote: I sent it straight back, using their packaging! And therein lies the problem. VM "systems" would be expecting the old Hub back and the new one to be used, irrespective of them being the same. It wouldn't surprise me if your old Hub is deauthorised at some point soon. Re: Charged for Netflix How can a system charge for Netflix when the customer only has a Hub for broadband and no VM TV? This seems very odd ... Re: Two active virgin.net addresses on one account There is 20+ years of messages and I can't afford to lose access to Wow, I had to do a double take at that statement… As noted above, I hope you have offline backups of this stuff. That’s a lot of trouble just waiting. Re: Cable exposed running acrosso the drive Don't need much, my VM co-ax cable has no conduit and is about 50mm under the grass. The Openreach fibre cable, on the other hand, is about 200mm down and in armoured conduit ;-) Re: Virgin.net no email access One important point that does not seem to be in this thread. Are you still a paying customer of VM and have you been using this email address without any breaks in being a paying customer? VM are actively deleting mailboxes from non paying customers, so that's one possibility. Also the older virign.net accounts have been known to get "orphaned" and will need VM intervention to get them linked back again. Re: No broadband for two weeks. bev369 wrote: but they won't let me book an engineer because it's showing as an outage in my area This is normal practice for VM. Hopefully it will get sorted soonest and don't forget to claim compensation for every day it has been broken, minus the initial 48 hours. Re: No Service There are no SLA's in place for Residential contracts. There is only compensation for outages after 48 hours. I believe it's around £9 per day. If broadband is a must, then a backup solution can be put in place, e.g. 30 day rolling SIM with a SIM based router. Re: Service Review Upgrades and Contract renewals are done by Customer Services. However getting cables moved can be actioned here by the VM Mods. £25 no fault call out fee. If you wait here a day or two this post should be picked up and discussed with you directly. Re: Moving the wall mount socket £25 non fault call out fee. However you also have to take into account where the Hub and TV box will be sited. It's not just as simple as moving the incoming co-ax to behind the TV. Re: Re: Poor customer service unable to access email Is this mailbox associated with your paying VM Broadband account? Only asking as mailboxes not linked to a paying VM Customer might be deleted.