Adduxi
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Joined 15 years ago
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Re: cannot view my bill
frosty65 wrote: Hi Graham thankyou for your prompt reply! so i clicked the link and the same page appeared Find your VM account I'm confused, when I use this link I just get a "sign-in" to VM page? Are you not getting this? Have you tried using an InPrivate or Incognito window to access this? If you do get to the sign-in, you should be able to use your BY email address at this point?12Views0likes0CommentsRe: Hub 4 modem mode
Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again. The bit about no being allowed to use modem mode is incorrect, in all the years I've been with NTL/VM I've only ever used modem mode. The only caveat is VM will not do any diagnostics when the Hub is in modem mode, they will insist it be put back to Router mode.34Views1like2CommentsRe: WiFi Dropping out
What are the lights doing on the Hub when the Wifi drops? Do cable connections also drop at the same time? Setup a BQM to monitor the incoming circuit for problems at http://www.thinkbroadband.com/ping Post your power levels and network log from the Hub for comment please.17Views0likes0Comments