ContributionsMost RecentMost LikesSolutionsRe: Hub 5 - Deco X20 Issues I can’t imagine the at the Decos are causing a problem. Post the power levels and network log from the Hub. I would also recommend going back to Modem mode. Re: Looking for best way to transfer VM account to another person Why would someone want to take on an existing contract? They would get the best deals as “new customers”. .. Re: update virgin password At the moment, all VM users now need a 3rd party email address for security purposes, as per the latest VM changes. Re: Lost ntl.com email address. Firstly and most important, are you still paying users of VM Broadband? If so, then access to your mailbox should still be possible. It's more likely you need to setup a 3rd party email address to access VM mailboxes as per the earlier security changes. Hopefully a VM Mod will pick this up and discuss with you in a day or two. Re: Home Phone Switchover - can I just scrap telephone? The "landline" for VM "VOIP" will still exist. VM are not, at the moment, fully VOIP. The phone may connect to the Hub, but the backend wires and exchanges are still in use. If you really don't want a phone, then drop it from your package. It may cost you more however. As noted before, VM are bundle dealers for existing customers. When I returned to VM as a "new customer" I was able to get a deal on Broadband only, nothing else. Re: Hub 3 - red light If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. It is a potential risk and as such should be managed as such. A VM Mod should pick this up and discuss. Re: Email problems Do be careful though, all email accounts are just communication tools not data storage services. Emails can get deleted all too easily so which ever email service you use you must back up your emails and attachments outside the email service. At the very least back up the important communications and attachments. +1 The more people realise this the better. I can't stress how right this statement is. Re: not getting what I am paying for 1gb as advertised Thanks for the confirmation. Re: Broadband issue Strange that it's a Hub 5? That BQM looks very like a Nexfibre/VM Hub 5X fibre connection. There are very many threads here about that type of BQM on the 5X and AFAIK there is no clear solution? Re: Brand new customer issues with maintaining a connection between Hub5 and Sky Q box Best to give the Sky Q either a static IP address outside the Hub's DHCP scope or use a Reserved DHCP address to avoid any duplicate IP's